Summary
Overview
Work History
Education
Skills
Certification
Interests
Timeline
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Nikola Mijailovic

Cabin Service Supervisor
Doha

Summary

Dynamic and results-oriented Cabin Service Supervisor with over 10 years of experience in the airline industry, specializing in delivering exceptional service to high-profile clientele. Proven track record of providing unparalleled customer experiences while ensuring the safety, comfort, and satisfaction of all passengers.

Extensive background in Qatar Airways, renowned for its premium service and clientele, has equipped me with the skills and expertise necessary to exceed expectations in a fast-paced and demanding environment.

Recognized for my ability to cultivate strong relationships with VIP passengers and important dignitaries, I excel in anticipating and fulfilling their unique needs and preferences with tact, discretion, and professionalism.

With a keen eye for detail and a commitment to excellence, I have consistently upheld the highest standards of service delivery, earning accolades and commendations from both passengers and management alike.

Now seeking to leverage my expertise and leadership capabilities in a new capacity, I am eager to transition into a role where I can continue to elevate the customer experience and contribute to the success of a dynamic team.

Overview

9
9
years of professional experience
2
2
Certifications
2
2
Languages

Work History

Cabin Service Supervisor

Qatar Airways
12.2014 - Current
  • Enhanced customer satisfaction by delivering exceptional in-flight service and addressing passenger concerns promptly.
  • Liaised with ground staff for seamless transfer of information regarding passenger requirements or special requests.
  • Managed in-flight inventory effectively to minimize waste and maximize availability of amenities for passengers.
  • Conducted thorough pre-flight checks of cabin equipment, maintaining safety standards and reporting any discrepancies.
  • Mentored new hires in company policies and procedures, ensuring consistent service delivery across the team.
  • Implemented creative solutions to address unique passenger needs, demonstrating adaptability and problem-solving skills.

Education

High School Diploma -

School of Public Transportation GSP
Belgrade, Serbia
04.2001 -

Skills

Adaptability and Flexibility

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Certification

Private pilot licence

Interests

Cars

Sports

Timeline

Leadership Training

01-2024

Private pilot licence

09-2019

Cabin Service Supervisor

Qatar Airways
12.2014 - Current

High School Diploma -

School of Public Transportation GSP
04.2001 -
Nikola MijailovicCabin Service Supervisor