NIK NURRAIHAN NIK RAHIM
ADMINISTRATION EXECUTIVE
SHAH ALAM
Summary
Proven Administrative Executive with a track record of enhancing operational efficiency at Yayasan Pembangunan Ekonomi Islam Malaysia. Expert in administrative management and customer service, significantly improving document processing and staff coordination. Demonstrates strong Microsoft Office proficiency and a commitment to protecting information, ensuring seamless administrative support and superior service delivery.
Overview
4
4
years of professional experience
Work History
Administrative Executive
Yayasan Pembangunan Ekonomi Islam Malaysia
10.2021 - Current
- Scheduled meetings, conferences and events based on priorities of executive office
- Reviewing and preparing a Summary Schedule of Staff Overtime Claims to the Head Office on or before the 4th of each month.
- Checking and preparing the Checklist of General Claims and Controlled Claims to the Head Office on or before the 10th of each month
- Manage temporary/permanent promotion tests and review of answer sheets
- Record and update the training/course information of Ar Rahnu YaPEIM officers/staff who have attended the training/course before being submitted to the Staff of the Industrial Relations & Training Department (Head Office)
- Manage contract, temporary and permanent staff agreements received from staff
- Manage and record document disposal and document storage at Section 19 Document Storage Center, Shah Alam
- Process and review staff application forms (sick leave form, emergency leave, courtesy leave, leave cancellation/amendment form, employer verification application form, maternity leave application form and staff-related forms), receive the Official and Staff Leave Planning Schedule, review the Schedule Official and Staff Leave Planning and remaining leave in the E-Office System
Teller
AR Rahnu YaPEIM Cawangan Kota Damansara
09.2020 - 10.2021
- Maintained cash drawer accuracy by conducting regular audits and implementing effective cash handling practices.
- Maintained up-to-date knowledge of Ar Rahnu products, services, promotions, policies, regulations to better assist customers with their financial needs.
- Balanced cash drawers daily, identifying discrepancies and taking corrective actions as needed.
- Improved customer satisfaction by providing efficient and accurate transaction processing.
- Balanced cash drawer daily and resolved discrepancies to provide accurate data regarding cash flow.
- Contributed to a positive work environment by demonstrating professionalism, courteousness, and a strong work ethic.
- Assisted customers with account inquiries, resolving issues promptly and professionally.
- Disbursed cash and checks accurately while maintaining security of cash drawers.
- Educated customers on use of banking website and mobile apps.
- Assisted with training of new tellers on policies and procedures.
- Maintained friendly and professional customer interactions.
Education
Bachelor of Economics - Economics And Public Policy And Natural Resources
Universiti Putra Malaysia
Serdang, Selangor 04.2001 -
No Degree - Diploma Islamic Banking And Finance
Politeknik Sultan Idris Shah
Sabak Bernam 04.2001 -
Skills
- Administrative Management
- New employee orientations
- Database coordination
- File Management
- Record preparation
- Meeting Coordination
- Information Protection
- Microsoft Office
- Documentation and Recordkeeping
- Customer Service
- Administrative Support
Timeline
Administrative Executive
Yayasan Pembangunan Ekonomi Islam Malaysia
10.2021 - Current
Teller
AR Rahnu YaPEIM Cawangan Kota Damansara
09.2020 - 10.2021
Bachelor of Economics - Economics And Public Policy And Natural Resources
Universiti Putra Malaysia
04.2001 -
No Degree - Diploma Islamic Banking And Finance
Politeknik Sultan Idris Shah
04.2001 -
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