Nik Nor Aini Nik Mohd Nasir
Customer Service Officer
Ampang
Summary
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Customer Service position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
9
9
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
Senior Customer Support Specialist Officer
Chubb Malaysia Sdn Bhd
05.2015 - 02.2023
Monitor alarm signal received by client (bank, private premise, residence)
Follow and respond real time signal according to SOP provided
Attend inbound and outbound by client based on signal received
Liase with client consist of bank officer, residence and premise owner, service provider, police
Liase with technical department upon servicing
Liase with technical and support team to provide data and current information
Responsible to fullfil adhoc task
Assist technical team to check and rectify technical issue
Analyse data and prepare monthly report
Assist client in troubleshooting and handling complaint
Research Asisstant
Institute Of Systems Biology (UKM)
09.2014 - 04.2015
Working on transcryptome analysis of Grouper infected by Vibriosis
Responsible to perforn lab work of sample preparation for RNA extraction
Involved in administration and clerical work (report, purchasing order)
Sales Assistant Part Timer
Caring Pharmacy (Pudu Pasar)
06.2014 - 08.2014
Attend and assist customer in store
Perform daily routine eg store cleanliness, open and closing branch
Check and arrange stock
Education
Bachelor of Science (B.Sc) - Biology
Universiti Malaysia Terengganu
09.2010 - 04.2013
Dioloma In Fisheries -
Universiti Malaysia Terengganu
07.2008 - 03.2010
Sekolah Menengah Kebangsaan (P) Pudu
01.2001 - 12.2006
Skills
Strong Customer Service Skills
Problem solving skills
Timeline
Senior Customer Support Specialist Officer
Chubb Malaysia Sdn Bhd
05.2015 - 02.2023
Research Asisstant
Institute Of Systems Biology (UKM)
09.2014 - 04.2015
Sales Assistant Part Timer
Caring Pharmacy (Pudu Pasar)
06.2014 - 08.2014
Bachelor of Science (B.Sc) - Biology
Universiti Malaysia Terengganu
09.2010 - 04.2013
Dioloma In Fisheries -
Universiti Malaysia Terengganu
07.2008 - 03.2010
Sekolah Menengah Kebangsaan (P) Pudu
01.2001 - 12.2006