SQL
NIK MUHAMAD FIRDAUS BIN NIK ISMAIL
SALES ASSISTANT
Block A-18-06 Sri Dahlia Apartment Jalan Sepakat Indah 2 ,43000 Kajang Selangor
Summary
Reliable, top-notch sales associate with outstanding customer service skills and relationship-building strengths. Dedicated to welcoming customers and providing comprehensive service. In-depth understanding of sales strategy and merchandising techniques.
Overview
3
3
years of professional experience
Work History
Sales Assistant
Furniture Store
01.2024 - Current
- Handled customer inquiries, complaints, and returns professionally, ensuring a positive experience for all clients.
- Increased sales by building strong customer relationships and providing excellent service.
- Helped customers locate products and checked store system for merchandise at other sites.
- Assisted customers in making informed decisions by offering detailed product knowledge and comparisons.
- Assisted customers with prompt and polite support in-person and via telephone.
- Processed transactions accurately while maintaining a high level of customer service.
- Met and exceeded sales targets consistently, contributing to overall team success.
- Used consultative sales techniques to understand customer needs and recommend relevant products and services.
- Organized promotional events to engage potential customers and generate new business opportunities.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Facilitated ordering and processing of business cards and nameplates for sales team.
- Boosted store revenue through upselling and cross-selling techniques.
- Offered exceptional after-sales support by following up with clients on purchases or addressing any concerns promptly.
Senior Retail Assistant
Genting Highlands
04.2022 - 01.2024
- Contributed to budget planning efforts, monitoring expenditures to ensure alignment with financial goals.
- Enhanced customer satisfaction by providing exceptional service and personalized assistance.
- Streamlined inventory management processes for improved product availability and reduced stock discrepancies.
- Maintained accurate records of transactions for efficient reporting and analysis purposes.
- Increased sales by effectively promoting products and helping customers make informed decisions.
- Trained team members in successful strategies to meet operational and sales targets.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Trained newly hired sales team in upselling techniques.
Sales and Marketing Executive
Nursery Enterprises
07.2021 - 03.2022
- Conducted comprehensive market research to identify emerging trends and opportunities for business expansion.
- Increased sales revenue by developing and implementing strategic marketing plans.
- Created and implemented effective marketing and sales strategies to increase customer engagement and revenue.
- Negotiated favorable contract terms with vendors, resulting in reduced costs and improved profit margins for the company.
- Delivered informative product presentations at industry conferences, generating buzz around company offerings and attracting new leads.
- Managed production of leaflets, posters and newsletters.
- Set and achieved company defined sales goals.
Store Associate
7 Eleven Store
05.2019 - 09.2019
- Maintained tidy and organized store to comply with cleanliness standards.
- Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions.
- Greeted customers, helped locate merchandise, and suggested suitable options.
- Checked pricing, scanned items, applied discounts, and printed receipts to ring up customer
- Ensure cleanliness and safety to consistenly deliver a customer-ready store enviroment
Education
Diploma Civil Engineering -
Politeknik Kota Bharu
Kok Lanas Kelantan 04.2001 -
SPM - Literary Class of Literature
Sekolah Menengah Kebangsaan Kok Lanas
Kok Lanas Kelatan 04.2001 -
Skills
Problem-solving abilities
Adaptable and Flexible
Data Entry
Call center experience
Paperwork Processing
Microsoft PowerPoint
Coordination
POS systems expert
Marketing
Microsoft Excel
Inventory and Stocking
Networking abilities
Accomplishments
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Software
Excel
Autocad
Sketch up
Microsoft project
Power point
Canva
Capcut
Languages
Malay
Native language
Malay
Proficient
C2
English
Intermediate
B1
Timeline
Sales Assistant
Furniture Store
01.2024 - Current
Senior Retail Assistant
Genting Highlands
04.2022 - 01.2024
Sales and Marketing Executive
Nursery Enterprises
07.2021 - 03.2022
Store Associate
7 Eleven Store
05.2019 - 09.2019
Diploma Civil Engineering -
Politeknik Kota Bharu
04.2001 -
SPM - Literary Class of Literature
Sekolah Menengah Kebangsaan Kok Lanas
04.2001 -