Nikmah binti Hasbullah

• Self-motivated, with a strong sense of personal responsibility.
• Proven ability to learn quickly and adapt to new situations.

Inward Portfolio Tasks:

a) Initiate and register all incoming claims under the respective CAB and Non-CAB classifications.
b) Review and update claim reserves in line with the most recent claim developments.
c) Process claim payments; conduct assessments for claims exceeding RM10,000.
d) Prepare, review, and submit the monthly inward portfolio report in a timely manner.

e) Liaise with the underwriter to ensure timely processing of temporary claims.

• Worked well in a team setting, providing support and guidance.
• Inward and Outward tasks:

i) Claim Registration
Register all incoming claims under both CAB and Non-CAB portfolios.

ii) Reserve Management
Review and update claim reserves based on current claim developments.

iii) Payment Processing
Inward -Process claim payments promptly and conduct detailed assessments for claims exceeding RM10,000 prior to payment.

Outward- Dispatch payment advice (PA) to relevant co-insurers, facultative reinsure and brokers.

iv) Underwriter Coordination
Coordinate with underwriters regarding claims pending policy issuance.

v) Reporting
-Ensure timely and accurate preparation and submission of the monthly inward portfolio report.

-Prepare and update outward reports as follows:
a) Impairment report
b) Combined report
c) CCCM report
d) Monthly report
e) Outward monthly report

vi) XOL advices (PLA, RU and PA)

• Excellent communication skills, both verbal and written.
• Skilled at working independently and collaboratively in a team environment.
• Passionate about learning and committed to continual improvement.
• Managed time efficiently in order to complete all tasks within deadlines.

• Assisted with day-to-day operations, working efficiently and productively with all team members.
• Worked effectively in fast-paced environments.
• Worked flexible hours across night, weekend, and holiday shifts.
• Demonstrated respect, friendliness and willingness to help wherever needed.

i) Claim Registration Register all incoming claims under both CAB and Non-CAB portfolios.

ii) Reserve Management Review and update claim reserves based on current claim developments.

iii) Payment Processing Inward -Process claim payments promptly and conduct detailed assessments for claims exceeding RM10,000 prior to payment.

Outward- Dispatch payment advice (PA) to relevant co-insurers, facultative reinsure and brokers.

iv) Underwriter Coordination Coordinate with underwriters regarding claims pending policy issuance.

Handle inbound and outbound calls.

Execute cross-selling strategies for Personal Accident (PA) insurance.

Manage customer complaints.

Provide expert recommendations for enhancing car insurance coverage.

Achieve targets for cross-selling and outbound calls to renewal customers.

Undergo training to upgrade competencies in inbound and outbound communications.

Developed long-lasting client relationships by consistently exceeding expectations with exceptional service.