NIKKA REGINE WONG
Summary
Detail-oriented Service Personnel experienced in enhancing customer satisfaction through exceptional service and effective document management. Managed time efficiently while acquiring new skills, contributing to improved customer engagement and product knowledge.
Overview
7
7
years of professional experience
1
1
Certification
Work History
SERVICE PERSONNEL / OFFICE STAFF
PNB FINANCIAL CENTER ( HEAD OFFICE )
04.2022 - 04.2023
- Encoding
- Receiving Files
- Filling Documents
- Organizing Files
- Shredding
- Photo copying
- Labeling and organizing files
- Answering Calls / Calling
- REDCAT WORKER SERVICE COOPERATIVE
SALES ASSOCIATE
ATIN ITO. CONVENIENT STORE ( CHRISTIAN VENTURES TRADING )
TERMINAL l ( NAIA)
02.2019 - 03.2019
- Provides friendly and customer service-oriented attitude by greeting customers, answering questions, and assisting customers product location.
- Maintains clean, safe and sanitary working and shopping environment by adhering to Company safety procedures.
- Accountable for adhering to all local, state, and federal laws regarding sales of restricted items such as tobacco, alcohol, and glass based products.
- Promotes product sales through use of suggestive selling initiatives.
- Checks inventory, unloads products, and ensures accuracy of inventory, product restock.
SALES ASSOCIATE
ESSE CIGARETTE’S ( KENSTAND PHIL. )
DUTY FREE PH. ( MAIN MALL ), TERMINAL 3 ( NAIA)
07.2017 - 01.2018
- Greet customers specially at airport we have local and foreigner customers using dialect which is tagalog if the customer is Filipino and if assisting foreigner use English if the costumer is foreigner.
- Assist and Recommend products to customers, based on customers' needs and interests.
- Demonstrate products, explain product features.
- Answer customers questions about product & prices differences of the cigarettes' content and flavors and age limit that allowed to buy let them know how many ream and ask them which country they will go so you can tell them how many allowed to purchase and how many only they can buy and bring on the country destination.
- Replenish shelves as needed.
SALES ASSISTANT
LEVIS ( SIGNATURE LINE’S INC. )
SM AURA
03.2016 - 07.2016
- Welcomed customers courteously, creating a positive shopping environment.
- Assisted customers with product inquiries, enhancing their shopping experience.
- Responded to questions and directed customers to merchandise, ensuring exceptional service.
- Educated customers about current promotions.
- Ensured customers received informed assistance by having comprehensive product knowledge.
- Participated actively in achieving daily sales goals through customer engagement.
- Monitored inventory levels and restocked shelves.
Education
College Graduate - Tourism Management
St. John Bosco Institute of Arts & Sciences
Makati City01-2015
Secondary - Pasay City
Pasay City North Highschool (MAIN)
Pasay City01-2010
Skills
- Time Management
- Communication
- Focus
- Organize
- File management
- Customer service
- Inventory control
- Communication skills
- Attention to detail
- Time management
- Document organization
- Documentation
- Document review
- Telephone etiquette
- Serve customer needs
- Document scanning
- Scheduling and coordination
- Report development
- Process improvement
- Materials restocking
Training
- Tourism Promotions Seminar, St. John Bosco, 04/15
- National Certificate II in Food Beverage and Services, 03/15
On Job Training
Dubai Link Travels Inc., #282 CYA Bldg. EDSA Ext. Cor P. Celle St., Pasay City, Sending emails on different Travel Agencies for Visa’s proposal., Going on different Travel Agencies to give flyers and proposal papers for Visas.
Certification
I hereby certify that the above information are true and correct to the best of my knowledge and belief.
Personal Information
- Height: 5’4
- Weight: 50 kg
- Citizenship: Filipino
- Father's Name: Pescano O. Abejo
- Mother's Name: Jeanette G. Abejo
- Date of Birth: 10/21/93
- Gender: Female
- Marital Status: Married
- Religion: Catholic
Timeline
SERVICE PERSONNEL / OFFICE STAFF
PNB FINANCIAL CENTER ( HEAD OFFICE )
04.2022 - 04.2023
SALES ASSOCIATE
ATIN ITO. CONVENIENT STORE ( CHRISTIAN VENTURES TRADING )
02.2019 - 03.2019
SALES ASSOCIATE
ESSE CIGARETTE’S ( KENSTAND PHIL. )
07.2017 - 01.2018
SALES ASSISTANT
LEVIS ( SIGNATURE LINE’S INC. )
03.2016 - 07.2016
College Graduate - Tourism Management
St. John Bosco Institute of Arts & Sciences
Secondary - Pasay City
Pasay City North Highschool (MAIN)