Nik Julianna Binti Nor
Senior Executive
Kelana Parkview Kondominium, Petaling Jaya,Selangor
Summary
I am highly experienced Account Manager with more than 10 years demonstrated success in developing new businesses in the professional corporate marketplace, managing as well as growing existing accounts by utilizing consultative selling techniques to customize services in complex and multiple-level decision making environments. I have approximately 10 years of experience as a Consultant for Asia Iknowledge Sdn Bhd and actively involved in Market Search (Local & Overseas Project). Involved full spectrum of clients by maintaining and expanding existing accounts and understands their training needs (Soft skills/ IT/ Technical). An affluent leader, approachable, instinctive, and a mentor in motivating subordinates as well as being the focal person cum prime guide for colleagues who were working with me on projects basis that we had been assigned to. Awarded as Excellence of Outstanding 5 years Performance - RM352,082 (Jan- Dec 2013) and Award of Excellence of Top Sales Person among Division - RM362,062 (Jan- Dec 2012).
Overview
17
17
years of professional experience
2
2
Languages
Work History
Consumer Executive
Malayan Banking Berhad
03.2023 - 02.2024
- Increase sales revenue by focusing on ASB and Mortgage Loan products, collaborating with lead generators, attending walk-in customers, participating in sales launches, and data mining for potential customers
- Sells & promotes products to pensioner, government agencies, corporate premier companies
- Conducts products briefing, talks & marketing activities at corporate premier companies
- Pro-actively executes sales plans for prospective customer, using internal marketing as well as self-generated leads
- Provides proper information, guidance and support to ensure customer satisfaction.
- Expanded market presence by identifying new business opportunities and forging strategic partnerships.
- Implemented robust risk mitigation strategies protecting the company from potential financial loss.
- Established long-term client relationships through consistent delivery of high-quality products and services.
- Streamlined financial reporting processes for more accurate forecasting and informed decisionmaking.
Personal Finance Consultant
Affin Bank Berhad
02.2022 - 02.2023
- Sells & promotes products to pensioner, government agencies, corporate premier companies
- Conducts products briefing, talks & marketing activities at corporate premier companies
- Pro-actively executes sales plans for prospective customer, using internal marketing as well as self-generated leads
- Provides proper information, guidance and support to ensure customer's satisfaction
- Maintains close business relationship with government agencies and government linked companies to acquire new customers
- Builds good rapport with spoke branches & other relevant stakeholders
- Participates in all sales activities and prepares relevant sales reports
- Executes the cross-selling and referral for other product owners and ensures that referrals are followed through within the defined SLA, where applicable
- Ensures compliance to the policies and procedures set by the bank
- Ensures confidentiality of customer information and compliance to the Bank's policies and procedures.
- Identified areas of improvement for clients'' operations, implementing targeted solutions to increase productivity.
- Conducted thorough market research and analysis, providing valuable insights for client decisionmaking.
- Improved client satisfaction by effectively managing multiple projects and consistently meeting deadlines.
Sales Executive - Mortgage & Personal Financing
Bank Islam Malaysia Berhad
06.2021 - 02.2022
- Plan and implement marketing campaigns and activities to promote Bank's Personal Financing, Home Financing and Credit Card
- Hunting
- Gather and marketing financial product in order to advise customers on financial plans
- Coordinate & maintain relationship with real estate agents, developers, and outsourcing external leads to attract new customers.
Sales Consultant - Personal Financing
RHB Bank Berhad
01.2021 - 06.2021
- Solicit and promote sales of PF products
- Achieve individual sales targets and contribute towards the achievement of Group targets
- Prepare and pro-actively execute sales plans for prospective customers, using internal marketing as well as self-Set appointments, carry-out sales call visits where necessary, prospecting, and early engagement with new to bank customers
- Cross selling of other retail banking products such as PF-i, Credit cards and etc.
- Collaborated with marketing teams to develop targeted promotional campaigns that drove customer interest and engagement.
- Boosted customer satisfaction by providing personalized consultations and tailored product recommendations.
- Streamlined sales processes to improve efficiency, leading to quicker deal closings and increased productivity.
Sales Manager
Asia iKnowledge Sdn Bhd
01.2018 - 12.2020
- Develop new sales opportunities through outbound calls by calling key decision makers such as (HR Manager, Manager, Director, Head of Department and Chief Executive Officer)
- Identify and generate sales through networking, cold calls and marketing then converting into key accounts
- Provide the best training solution for clients by maintaining and expanding existing accounts and understands their training needs (Soft skills/ IT/ Technical)
- Emphasize product features based on customer needs and cross-selling IT products / services
- Performs sales presentations, account reviews and provides consulting services to clients on company products and service offerings
- Implementation of agreement, ensuring purchase, sale and renegotiation / renewal of contract at best price
- Manages high-profile corporate accounts
- Uses CRM systems to record database
- Carrying out sales activities and sales strategies to ensure company targets are met
- Key role in developing the team: one-to-ones, training and mentoring.
Senior Tele - Sales Executive
Asia iKnowledge Sdn Bhd
01.2014 - 01.2017
- Develop new sales opportunities through outbound calls by calling key decision makers such as (HR Manager, Manager, Director, Head of Department and Chief Executive Officer)
- Identify and generate sales through networking, cold calls and marketing then converting into key accounts
- Provide the best training solution for clients by maintaining and expanding existing accounts and understands their training needs (Soft skills/ IT/ Technical)
- Emphasize product features based on customer needs and cross-selling IT products / services
- Performs sales presentations, account reviews and provides consulting services to clients on company products and service offerings
- Implementation of agreement, ensuring purchase, sale and renegotiation / renewal of contract at best price
- Manages high-profile corporate accounts
- Uses CRM systems to record database
- Carrying out sales activities and sales strategies to ensure company targets are met
- Key role in developing the team: one-to-ones, training and mentoring.
Corporate Junior Tele - Sales Executive
Asia iKnowledge Sdn Bhd
01.2010 - 01.2013
- Develop new sales opportunities through outbound calls by calling key decision makers such as (HR Manager, Manager, Director, Head of Department and Chief Executive Officer)
- Identify and generate sales through networking, cold calls and marketing then converting into key accounts
- Provide the best training solution for clients by maintaining and expanding existing accounts and understands their training needs (Soft skills/ IT/ Technical)
- Emphasize product features based on customer needs and cross-selling IT products / services
- Performs sales presentations, account reviews and provides consulting services to clients on company products and service offerings
- Implementation of agreement, ensuring purchase, sale and renegotiation / renewal of contract at best price
- Manages high-profile corporate accounts
- Uses CRM systems to record database
- Carrying out sales activities and sales strategies to ensure company targets are met
- Key role in developing the team: one-to-ones, training and mentoring.
Legal Recovery Officer
Kudrat Partner & Co (M) Sdn Bhd
12.2009 - 09.2010
- Answer customer questions regarding problems with their accounts
- Advise customers of necessary actions and strategies for debt repayment
- Locate and notify customers of delinquent accounts by mail, telephone
- Arrange for debt repayment or establish repayment schedules, based on customers' financial situations
- Record information about financial status of customers and status of collection efforts
- Locate and monitor overdue accounts, using computers and a variety of auto systems.
Legal Clerk
PH & Ong & Co
04.2007 - 12.2009
- Answers the telephone, responds to questions regarding court documents from persons in the legal system, other governmental agencies and the general public
- Conducts record searches for background checks at the request of the public
- Uses computer terminal to search and retrieve records
- Issues certified copies of court document.
Education
Bachelor of Public Management (Hons) - undefined
Universiti Utara Malaysia (UUM)
Skills
Operations Oversight
Certificates And Courses
- Creative Thinking & Problem Solving - 2013
- Effective Communication & Influencing Skills - 2013
- Microsoft Excel for Intermediate - 2015
- Pre-Contract Examination For Insurance Agents (PCEIA) Life & General Insurance 2021
- Takaful Basic Examination (TBE) 2021
- Computerised Unit Trust Examination 2023
Born
12/14/86
Personal Information
- Age: 37
- Place of Birth: Melaka, Malaysia
- Citizenship: Malaysian
- Marital Status: Single
References
- Nooranizah, HR Manager, Asia Iknowledge Sdn Bhd, +603 7651 1000
- Suzilawaty, Former Manager RHB Bank Berhad, +6017-350 3708
- Noor Azlina, Former Manager RHB Bank Berhad, +6014-603 733
Accomplishments
- Documented and resolved Issue which led to Results.
- Contract Negotiation - Signed and negotiated the contract for two major clients.
- Business Development: - Spearheaded acquisition of two competitor companies.Established and managed partner relationships on a daily basis. Developed new marketing strategy which increased customer base by 23%.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Consumer Executive
Malayan Banking Berhad
03.2023 - 02.2024
Personal Finance Consultant
Affin Bank Berhad
02.2022 - 02.2023
Sales Executive - Mortgage & Personal Financing
Bank Islam Malaysia Berhad
06.2021 - 02.2022
Sales Consultant - Personal Financing
RHB Bank Berhad
01.2021 - 06.2021
Sales Manager
Asia iKnowledge Sdn Bhd
01.2018 - 12.2020
Senior Tele - Sales Executive
Asia iKnowledge Sdn Bhd
01.2014 - 01.2017
Corporate Junior Tele - Sales Executive
Asia iKnowledge Sdn Bhd
01.2010 - 01.2013
Legal Recovery Officer
Kudrat Partner & Co (M) Sdn Bhd
12.2009 - 09.2010
Legal Clerk
PH & Ong & Co
04.2007 - 12.2009
Bachelor of Public Management (Hons) - undefined
Universiti Utara Malaysia (UUM)
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