NIK FAIZAL NIK AHMAD
Senior Consultant & Deputy Director
TELOK P. GARANG
Summary
Dedicated consultancy professional with history of meeting company goals utilizing consistent and organized practices. Skilled in working under pressure and adapting to new situations and challenges to best enhance the organizational brand. Ambitious Manager/Director experienced with managing complex projects and driving productivity improvement Exceptional Project Manager successful at directing change management initiatives requiring fast-paced execution. More than 16 years in project management in a variety of industries. Versatile Manager dedicated to boosting company revenue through exceptional leadership and rigorous Lean Management tools and techniques. Desires the opportunity to revamp processes and procedures and increase efficiency and service quality. Dynamic Productivity and Quality trainer with 16 years in adult and industry training. Passionate about professional development and adult learning facilitation. Team-oriented self-starter bringing 16 years in training, system development consulting, management and human resources. Exceptional communication, analytical and organizational skills. Training professional with extensive leadership experience in training module development, process and productivity improvements, performance management and module design.
Overview
25
25
years of professional experience
2
2
Certifications
Work History
Deputy Director Talent Development Section
Malaysia Productivity Corporation, MPC
Petaling Jaya
11.2021 - Current
- Lead TDS Advocacy in ensuring Academy in Factory (AiF) targets are achieved
- Leading the preparation of the Budget Rolling Plan 3 Year 2023 Twelfth Malaysia Plan (RMKe 12) - Talent Search and Development Program Towards Increasing Productivity And Education Attainment
- Lead the Labour Force Survey(LFS) improvement initiative in an effort to develop Non-Formal Education Talent among those who dropped out of Formal Education in order to meet Strategic and High-Impact Industrial Development
- Leading the Implementation of AiF in the East Coast Region (Kelantan, Terengganu and Pahang)
- Involved in dealing with Human Resource Development Corporation (HRDC) to prepare allocation application papers for project sustainability to Ministry of Finance (MOF) which will be presented in the 2022 Budget
- Leading the Behavior Insight Project: Creating Awareness For Proper Disposition Of Used Cooking Oil (UCO) In Klang Valley
Deputy Director Chemical Productivity Nexus
Malaysia Productivity Corporation, MPC
Petaling Jaya
11.2019 - 11.2021
- Lead initiatives to improve Chemical and chemical product sector guided by Malaysia Productivity Blueprint:
- Deepen collaboration between industry players and educational institutions offering chemical-related courses
- Provide technical , digital and management support to enhance SME capabilities
- Establish chemicals Centre of Excellence built on clear strategies for chemicals and chemical products subsector
- Enable SMEs to move towards high value add components in the chemical value chain
- Provide support to high potential SMEs to expand internationally
Deputy Director HRMD
Malaysia Productivity Corporation
Petaling Jaya
01.2019 - 11.2019
- Develops organization strategies by identifying and researching human resources issues
- Implements human resources strategies by establishing department accountabilities.
- Manages human resources operations by recruiting, selecting, orienting, training, coaching, counseling, and disciplining staff; planning, monitoring, appraising, and reviewing staff job contributions.
- Develops human resources operations financial strategies by estimating, forecasting, and anticipating requirements, trends, and variances.
- Supports management by providing human resources advice, counsel, and decisions.
- Complies with legal requirements by studying existing and new legislation.
- Updates job knowledge by participating in conferences and educational opportunities.
Senior Manager
Malaysia Productivity Corporation
Kota Bharu, Kelantan
01.2015 - 12.2018
- To promote programs to enhance Productivity & Innovation, Development and Research System to all states in the East Coast Region
- To conduct and organize training on productivity improvement programmes for public and private organization whether schedule or in-house programme
- To organize promotion on Productivity, Competitiveness and Innovation Enhancement program through seminars, workshops, round table discussions, focus group, exhibition, and others
- To organize and handle the programs related to System Development in the Productivity and Innovation in East Coast Region Kelantan Office
- Administration tasks such as attend internal and external meeting, writing proposal, weekly report on operation and development project, monthly report on MPC Balance scorecard and managing staff recruitment and placement in MPC East Coast Region Kelantan Office
- As Quality Environment (QE/5S) and Lean Management auditor for companies or organizations who wishing to apply for Quality Environment System certification and Lean Recognition
- As panel for Lean Organization Assessment, ICC at Regional/National and International Level
- Apply and monitor incompliance with MPC ISO 9001:2008
- Improve productivity and quality for organizational excellence
- Investigated and resolved customer inquiries and complaints in an empathetic manner
- Met all customer call guidelines including service levels, handle time and productivity
- Promptly responded to inquiries and requests from prospective customers
- Assumed ownership over team productivity and managed workflow to meet or exceed quality service goals
- Strong leader of customer support staff
- Trained staff on operating procedures and company services
- Identified individual development needs with appropriate training
- Fostered an environment which encouraged continual process improvements
- Maintained accurate records of past due customer account activity
- Developed highly empathetic client relationships and earned a reputation for exceeding service standard goals
- Managed workflow to exceed quality service goals.
Senior Consultant
Malaysia Productivity Corporation
Kuantan, Pahang
01.2008 - 01.2015
- To promote programs to enhance Productivity & Innovation, Development and Research System to all states in the East Coast Region
- To conduct and organize training on productivity improvement programmes for public and private organization whether schedule or in-house programme
- To organize promotion on Productivity, Competitiveness and Innovation Enhancement program through seminars, workshops, round table discussions, focus group, exhibition, and others
- To organize and handle the programs related to System Development in the Productivity and Innovation in East Coast Region
- Administration tasks such as attend internal and external meeting, writing proposal, weekly report on operation and development project, monthly report on MPC Balance scorecard and managing staff recruitment and placement in MPC East Coast Region Office
- As Quality Environment (QE/5S) and Lean Management auditor for companies or organizations who wishing to apply for Quality Environment System certification and Lean Recognition
- As panel for Lean Organization Assessment, ICC at Regional/National and International Level
- Apply and monitor incompliance with MPC ISO 9001:2008
- Improve productivity and quality for organizational excellence
Consultant
Malaysia Productivity Corporation, MPC
Petaling Jaya
08.2001 - 01.2008
- To promote programs to enhance Productivity & Innovation, Development and Research System to all states
- To conduct and organize training on productivity improvement programmes for public and private organization whether schedule or in-house programme
- To organize promotion on Productivity, Competitiveness and Innovation Enhancement program through seminars, workshops, round table discussions, focus group, exhibition and others
- To organize and handle the programs related to System Development in the Productivity and Innovation for Management Development Training Unit and Industrial Engineering Unit
- Administration tasks such as attend internal and external meeting, writing proposal, weekly report on operation and development project, monthly report on MPC Balance scorecard and managing staff recruitment and placement
- Apply and monitor incompliance with MPC ISO 9001:2008
Senior Operational Officer
Public Finance Berhad
Kota Bharu Branch
04.1995 - 01.1998
- Increased new bank relationships within the local community by executing quarterly promotions
- Maintained current loan and pricing information
- Originated, review, processed, closed and administered customer loan proposal
- Submitted loan applications to Branch Manager for verification and recommendation
- Assist Branch Manager with an average of RM500,000 in monthly deposits
- Developed and maintained relationships with local agents.
Finance Executive
Malaysia National Insurance, MNI
Kuala Lumpur
01.1994 - 04.1995
- Performed periodic budgeting/ modeling to project monthly reporting requirements
- Provided timely actuals, forecast and budget data for accounts, IT and management
- Prepared accurate financial statements at the end of the month
- Prepared quarterly financial reports
- Provided programs to download financial data into presentable format
Education
MBA - IT Management
Multimedia University – MMU Cyberjaya
Bachelor of Science - Actuarial Science
UiTM Shah Alam
Diploma - Actuarial Science
UiTM Shah Alam
SRP - undefined
MARA Junior Science College (MRSM)
Skills
Expert in Innovative and Creative Circle (ICC)undefined
Accomplishments
Service Excellence Recognition
- Special Service Recognition Certification (2009)
- Service Excellence Certificate (2012)
- Consistency Service Excellence Award (2010 & 2013)-Productivity Champion (2014-2019)
Panel Judges For TE/ICC/KIK/KMK (2007-2017)
- National Convention for MPC Team Excellence
- Convention MPC Regional and Mini
- Convention Uitm, USM, UMK, MPK, Risda Pahang, LKPP, SUK Pahang and Kelantan, Petronas, Ketengah, Felda, Tabung Haji Malaysia, Etc
Lead Assessor (Panel Judges)
- National Quality Environment Award(5S) (2007-2017)
- Lean Recognition Award (2007-2017)
- Audit Autonomy (2016-2017)
Facilitator/Team Leader
- Innovative and Creative Circle 3 times Champion at Organisation Level
Speaker for MPC Productivity & Quality (2007-2017)
- Over 100 talks on 5S/Kaizen
- Over 40 talks on Lean Management
- Over 40 Talks on ICC/KIK
- Talks on Future Talent and Education Attainment
MS ISO 9001:2008 Management Representative (MR)
- For MPC East Coast Region
Assessor For Regulatory Impact Analysis(RIA) (2016-2017)
Six Sigma Green Belt
- Bad Debt Project ITAF Grant Project
- MPC WPT 2008 ICC Convention Champion Green Belt Project
Lean Management Principle Consultant
- Lean Project with Maybank Berhad (2007)
- Lean Project with Kuantan Specialist Hospital (2009)
- Lean Project with PKNP (2011)
- Lean Project with Pejabat Daerah & Tanah Kuantan (2013)
- Lean Project with Majlis Perbandaran Kuantan (2013)
- Lean Project with Felda Agriculture (2013)
- Lean Project with IKM Pekan (2013)
- Lean Project with SUK Penang (2013)
- Lean Project Global Factor Sdn Bhd (2013)
- Lean Project with Hospital Tengku Ampuan Afzan Kuantan(2014)
- Lean Project KETENGAH (2014)
- Lean Project BUJ Sdn Bhd (2014)
- Lean Project PPSPPA & PBT (2015)
- Lean Project BI Tech (M) Sdn Bhd
- Lean Project Kampus Kesihatan USM
- Lean Project Wau Tradisi Sdn Bhd
- Lean Project UMK Kelantan
Developing Key Performance Indicators (KPI)
- Agencies under the SUK Pahang and Kelantan
Write up/Articles
- Wrote and supervised the text of the Prime Minister's speech to inaugurate the Talent Convention 2022
- Supervised the production of an article entitled 'Agile regulations are necessary in dealing with issues related to the distance and location of employee accommodation'
- Preparation of questions and answers for the Selamat Pagi Malaysia session titled '300,000 Productive Workforce Through Academy in Factory By 2025'
- Coordinating and supervising the production of the Ministerial Note entitled 'Increasing the National Competitiveness Through Educational Achievement and Future Talent Development'
- Supervise the production of the MPC Talent Development Initiative landing page
International Speaker
- Present paper and conduct workshop on “Productivity Improvement Initiatives for the County Governments:Lesson from Lean Transformation Programme in Malaysia” at County Productivity Conference 1st edition ( Mombasa, Kenya) Organised by The Kenya Institute of Management (KIM) 18 – 20 March 2015
- Speaker at APO Training Course on Lean Manufacturing Systems, Malaysia 19 February 2016
International Courses Attended
- Nov 2012 - Training Course on Lean Production Systems,Tokyo and Nagoya, Japan
- July 2007 - Petals Manual Building for Productivity Specialist, Padang Indonesia
- Dec 2004 - Distance Learning – Based Seminar on Total Quality Management, Kuala Lumpur
- Jun 2003 - Workshop on Green Productivity for the Food Processing Industry, Chiang Mai and Bangkok Thailand
- Mac 2002 (5 Weeks) - Practicum Workshop for Trainers/Consultants on Green Productivity, Kuala Lumpur
Certification
Certified Lean Management
Timeline
Deputy Director Talent Development Section
Malaysia Productivity Corporation, MPC
11.2021 - Current
Certified Productivity Specialist by Asian Productivity Organisation
01-2020
Deputy Director Chemical Productivity Nexus
Malaysia Productivity Corporation, MPC
11.2019 - 11.2021
Deputy Director HRMD
Malaysia Productivity Corporation
01.2019 - 11.2019
Certified Lean Management
01-2018
Senior Manager
Malaysia Productivity Corporation
01.2015 - 12.2018
Senior Consultant
Malaysia Productivity Corporation
01.2008 - 01.2015
Consultant
Malaysia Productivity Corporation, MPC
08.2001 - 01.2008
Senior Operational Officer
Public Finance Berhad
04.1995 - 01.1998
Finance Executive
Malaysia National Insurance, MNI
01.1994 - 04.1995
MBA - IT Management
Multimedia University – MMU Cyberjaya
Bachelor of Science - Actuarial Science
UiTM Shah Alam
Diploma - Actuarial Science
UiTM Shah Alam
SRP - undefined
MARA Junior Science College (MRSM)
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