2D AutoCAD
Hi, I’m
Nik Fadli Nik Fauzi
Communication Specialist
Summary
Dynamic Marketing and Communications Specialist who plans, implements and develops new marketing ideas and communications projects for business groups and partners. Thorough knowledge of principles, theories and concepts in to increase visitation through inspiration medium and visuals. Competent in all job functions with general understanding of industry practices, techniques and standards.
Overview
17
years of professional experience
2
Languages
Current Job
Communication Specialist, IKEA Malaysia at Ikano Retail | IKEA, WP. Kuala Lumpur,
03/2024, Present, 2 months
- Answered client queries and complaints to provide strong customer service.
- Developed and implemented social media strategy to increase engagement and reach new audiences.
- Monitored media coverage and produced detailed reports to analyze impact of PR efforts.
- Collaborated with internal and external stakeholders to identify key messages and create compelling content for press releases and other materials.
- Analyzed metrics from various communication channels to determine areas for improvement and optimize future initiatives.
- Copyedited, proofread and revised company advertisements, print materials and press releases before dispersal.
- Coordinated with creative and design teams to produce high-quality visuals for marketing materials.
- Ensured consistent brand messaging across all external communications channels, leading to a strong brand identity.
- Designed visually engaging presentations to effectively convey complex information to diverse audiences.
- Collaborated with journalism and marketing teams to compile information and align company messaging.
Work History
IKEA
Activity Leader
03.2023 - 03.2024
Job overview
- Assisted in marketing efforts by creating promotional materials showcasing the Activity Leader program''s benefits.
- Increased parent satisfaction by maintaining open communication channels and providing regular updates on children''s progress.
- Contributed to budget planning processes by providing insight into necessary resources for successful program execution.
- Drafted budgets for programs and ordered materials that were needed for certain activities.
- Coordinated special events, enhancing the overall activity program experience for participants.
- Planned weekly activities schedule for assigned group and facilitated smooth transitions for on-time arrival.
- Served as an ambassador of the organization during off-site events, representing its values while networking with potential partners.
- Ordered and maintained all recreational equipment.
IKEA
Interior Designer
10.2020 - 03.2023
Job overview
- Designed floor plans, elevations, and 3D perspective views and material boards for both in-house review and presentation to client
- Proposed vitality project for room setting to increase sales growth
- Represented as a part of Cheras team for SISAN Planning for Alexandra, Singapore store rebuild of Sales Support Area
- Planned and lead revitalized project for Logistic area in consideration of the business flow and dealing with contractor and overall budgeting
- Proposed and planned layout to easy co-worker efficacy during operation (creation of co-worker's shortcut)
- Transformed outdated living spaces into modern environments that reflected current trends while adhering to clients'' preferences.
- Prepared product and layout documents implementing diverse design concepts.
- Design room setting and vignette, with complete solution and balance between IKEA range
- Proposed to have a weekly sales performance record with shopkeeper to track return of investment for new implementations, so that we are able to further study the increase and decreased on demands, exposure of our range where we in return would be able to come out with strategy of steering
- We would be up to date with what is over performed article and under perform article and able to spot areas that need further attentions
- Ensuring that solutions and range presentation shown reflects the MMA relevance and also updating it to what is current
- Keeping check on customer flow with sales to reduce the cold spot within the department
- Design several type of sanitizer solution and spearhead the discussion with store management to have it implemented in store that complies to the current SOP requirement and strategy.
Maxis
Inside Sales Executive
09.2016 - 08.2017
Job overview
- Maintained current knowledge of evolving changes in marketplace.
- Secured new accounts by strategically pursuing leads, generating over 3% in revenue monthly.
- Informed customers of promotions to increase sales productivity and volume.
- Implemented creative tactics to re-engage dormant leads, resulting in increased conversion rates and additional revenue for the company.
- Built diverse and consistent sales portfolio.
- Updated accounts and maintained long-term relationships with clients.
- Managed 10 sales specialists by coaching on effective sales techniques, monitoring performance and offering helpful feedback.
IKEA
IKEA Sales Team Lead
04.2015 - 09.2016
Job overview
- Built relationships with customers and community to promote long term business growth.
- Secured key partnerships with industry influencers, leading to increased product exposure and market penetration.
- Generated advertising brochure for vendor use.
- Analyzed campaign performance by utilizing measurement and tracking methodologies to determine customer return on investment.
- Optimized sales funnel by analyzing conversion rates, identifying bottlenecks, and implementing necessary improvements.
- Spearheaded successful product launches by coordinating promotional efforts across various internal departments and external partners.
- Developed high-performing sales teams through regular coaching sessions, skill development workshops, and performance evaluations.
- Boosted team productivity by developing efficient sales processes and streamlining communication channels.
Previous Jobs
- Activity Leader, IKEA, WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, 03/2023, 04/2024, 1 year 2 months
- Interior Designer, IKEA, WP. Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, 10/2020, 03/2023, 2 years 6 months
- Interior Designer, Rom Interiors, Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia, 07/2020, 04/2021, 10 months
- Group Exercise Instructor, Les Mills International, Kuala Lumpur, Malaysia, 01/2013, 07/2020, 7 years 7 months
- Interior Designer, IKEA, Federal Territory of Kuala Lumpur, Kuala Lumpur, Malaysia, 09/2018, 02/2019, 6 months
- Inside Sales Executive, Maxis, Kuala Lumpur, Malaysia, 09/2016, 08/2017, 1 year
- IKEA Sales Team Lead, IKEA, Kuala Lumpur, Malaysia, 04/2015, 09/2016, 1 year 6 months
- Interior Designer, Kian Group of Companies, Kuala Lumpur, Malaysia, 06/2014, 04/2015, 11 months
- Business Development Executive, Alloy Insurance Brokers Sdn Bhd, Kuala Lumpur, Malaysia, 08/2011, 04/2012, 9 months
- Call Center Customer Service Specialist, VADS Berhad, Kuala Lumpur, Malaysia, 09/2009, 08/2011, 2 years
- Model & Catwalk Choreographer, Aleeza kasim's academy, Kuala Lumpur, Malaysia, 07/2008, 01/2011, 2 years 7 months
- Dance Teacher Choreographer, Showgate entertainment enterprise, Kuala Lumpur, Malaysia, 07/2006, 01/2011, 4 years 7 months
- Graphic Designer, DesignMaster ENT, Kuala Lumpur, Malaysia, 01/2009, 09/2010, 1 year 9 months
- Assistance production manager, Ciku Media Sdn Bhd, Selangor, Malaysia, 06/2008, 07/2009, 1 year 2 months
- Graphic designer, Maxis Communications Bhd (Metadome Sdn Bhd), Kuala Lumpur, Malaysia, 09/2007, 06/2008, 10 months
Education
Sheffield Hallam UniversitySubang Jaya, Selangor, Malaysia
Bachelor of Arts from Interior Design
04.2017 - 2020.04
University Overview
- Degree Awarded with First Class Honors
- Excellence Award for yearly achievements
Raffles College of Higher Education, Kuala LumpurKuala Lumpur, Malaysia
Advanced Diploma from Interior Design
01.2012 - 2014.04
University Overview
- 3.8 CGPA
PJ College of Art and Design
Professional Certificate from Graphic Design
01.2007 - 2007.04
SMK (L) BUKIT BINTANG
High School from Pure science stream
01.1999 - 2003.04
Awards
- Excellent Award 2018
- Bachelor degree Honors Award
Skills
Project Management
Software
SketchUp
Microsoft Office
Adobe Creative Suite (Photoshop, Illustrator, InDesign)
Autodesk Revit
3Ds Max
Creative Problem Solving
Multi-Task Management
Sales
Space planning
Organizational Skills
[Industry] experience
Timeline
Activity Leader
IKEA
03.2023 - 03.2024
Interior Designer
IKEA
10.2020 - 03.2023
Sheffield Hallam University
Bachelor of Arts from Interior Design
04.2017 - 2020.04
Inside Sales Executive
Maxis
09.2016 - 08.2017
IKEA Sales Team Lead
IKEA
04.2015 - 09.2016
Raffles College of Higher Education, Kuala Lumpur
Advanced Diploma from Interior Design
01.2012 - 2014.04
PJ College of Art and Design
Professional Certificate from Graphic Design
01.2007 - 2007.04
SMK (L) BUKIT BINTANG
High School from Pure science stream
01.1999 - 2003.04
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