Summary
Overview
Work History
Education
Skills
Certification
Accomplishments
Personal Information
Timeline
Generic
NIK AHMAD NADZMEI BIN NIK MOHD SALLEH

NIK AHMAD NADZMEI BIN NIK MOHD SALLEH

Cyberjaya

Summary

A highly motivated and adaptable individual with a diverse background in customer service, technical support, and business administration. Seeking to leverage my strong communication skills, technical expertise, and passion for continuous learning to contribute effectively to a dynamic team environment. Committed to delivering exceptional results and driving organizational success.

Overview

10
10
years of professional experience
2
2
years of post-secondary education
3
3
Certifications
2
2
Languages

Work History

Magic Care

SK Magic SK Magic Malaysia Sdn Bhd
01.2025 - Current
  • Act as the primary point of contact for customers enrolled in Magic Care services.
  • Respond promptly to customer queries and complaints regarding SK Magic products.
  • Provide customers with clear, accurate information regarding product features, maintenance schedules, and any issues they may encounter.
  • Ensure all products are functioning optimally after servicing.
  • Manage service appointments, ensuring timely visits and minimal disruption to customers.
  • Maintain accurate records of all service interactions, including maintenance logs, repairs, and customer feedback.
  • Follow safety protocols and guidelines when handling and servicing products.
  • Ensure that all service work is compliant with SK Magic’s quality and regulatory standards.

CUSTOMER SERVICES AND SALES REPRESENTATIVE

CUBE SELF STORAGE SDN. BHD
06.2024 - 12.2024
  • Welcome customers warmly upon arrival
  • Address customer inquiries promptly and professionally
  • Provide guided tours of storage units, highlighting key features and benefits
  • Engage with potential customers through various channels, including walk-ins, phone calls, WhatsApp, and email
  • Proactively identify and pursue sales opportunities, aiming to convert leads into customers
  • Ensure a high level of customer satisfaction throughout the follow-up process
  • Prepare and issue monthly invoices for customers, ensuring accuracy and timeliness
  • Provide accurate information and solutions to enhance customer experience
  • Compile and finalize daily reports, including sales activities, customer interactions, and facility status
  • Conduct routine checks of the storage facility to ensure cleanliness, safety, and operational efficiency
  • Report any maintenance or operational issues to the appropriate team members for resolution

TECHNICAL SUPPORT MANAGER

CHARTERMETRIC TECHNOLOGY SDN. BHD
03.2022 - 04.2024
  • Streamlined troubleshooting processes for faster resolution times, improving overall productivity
  • Enhanced customer satisfaction by efficiently resolving technical issues and providing exceptional support
  • Assisted in the creation of an internal knowledge base, enabling faster resolution times for common issues across the support team
  • Assisted in the development of standard operating procedures for technical support, resulting in improved team efficiency and consistency
  • Managed high volume of tickets in the help desk system, consistently meeting and exceeding response time target
  • Conducted root-cause analysis for recurring technical problems, developing long-term solutions to prevent future occurrences
  • Collaborated with team members to develop new strategies for handling complex technical problems
  • Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail
  • Proactively identified potential issues by analysing trends in customer feedback, leading to improvements in product offerings and user experience
  • Reduced response time with effective prioritization of tasks and efficient time management skills
  • Assisted in the development of training materials for new hires, improving overall team competency levels
  • Served as a liaison between customers and other departments within the company to ensure seamless communication about important updates or changes impacting users
  • Managed high-stress situations effectively while maintaining a calm demeanour and providing emphatic support to customers facing challenges or frustration

HEAD OF DEPARTMENT CUSTOMER SUPPORT

QM TECH SDN. BHD
10.2020 - 02.2022
  • · Delivered outstanding results under tight deadlines while maintaining a high level of professionalism and attention to detail.
  • · Proactively identified potential issues by analyzing trends in customer feedback, leading to improvements in product offerings and user experience.
  • · Reduced response time with effective prioritization of tasks and efficient time management skills.
  • · Assisted in the development of training materials for new hires, improving overall team competency levels.
  • · Served as a liaison between customers and other department within the company to ensure seamless communication about important updates or changes impacting users.
  • · Managed high-stress situations effectively while maintaining a calm demeanor and providing emphatic support to customers facing challenges or frustration.

CUSTOMER SERVICE AGENT

DAYTHREE BUSINESS SERVICE SDN. BHD
11.2019 - 09.2020
  • Manage large amounts of incoming phone calls
  • Identify and assess customers' needs to achieve satisfaction
  • Build sustainable relationships and trust with customer accounts through open and interactive communication
  • Provide accurate, valid and complete information by using the right methods
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits, then follow up to ensure resolution is achieved
  • Keep records of customer interactions in the CRM
  • Follow communication procedures, guidelines and policies set by the company
  • Take the extra mile to engage with customers

FOOD DELIVERY RIDER

FOODPANDA
05.2019 - 10.2019
  • Adapted quickly to changing weather conditions, adjusting routes needed to ensure safety and timely deliveries
  • Communicated proactively with customers regarding potential delays or changes in delivery status, preserving positive client relationship
  • Streamlined operations by utilizing smartphones apps designed specifically for riders, improving overall performance metrics within the role
  • Improved rider safety by conducting thorough pre-ride inspections and addressing potential issues
  • Handled cash transactions accurately, ensuring proper payment for services rendered while maintaining financial accountability
  • Provided excellent customer service both in-person and over the phone, fostering a positive reputation with clients for the company

FREELANCE PHOTOGRAPHER

07.2018 - 04.2019
  • Communicating with clients to set up a time and place for a photoshoot
  • Maintaining and managing photography equipment
  • Editing photos
  • Submitting photos to appropriate persons
  • Managing photography sessions
  • Continuously updated technical knowledge through workshop and online resources to stay current on industry trends and advancements
  • Negotiated contracts with clients to secure profitable projects while meeting their specific needs and budget constraints

PART-TIMER WAREHOUSE OPERATION

CITYLINK EXPRESS (M) SDN. BHD.
02.2018 - 06.2018
  • Reduced product damages with proper handling techniques and training for warehouse staff
  • Managed inbound shipment by unloading trucks, checking items against invoices and properly storing products in designated locations
  • Supported company growth by adapting to increasing product volumes and adjusting operations accordingly, ensuring a seamless transition during periods of expansion
  • Enhanced warehouse efficiency by implementing inventory management systems and automated processes

LAB ASSISTANT

INDUSTRIAL CONCRETE PRODUCTS (ICP) SDN.
12.2015 - 04.2016
  • Streamlined data analysis by utilizing software tools and statistical methods for accurate interpretation of results
  • Increased accuracy of experimental results through meticulous attention to detail during testing procedures
  • Ensured accurate test results with proper use of lab equipment and adherence to protocols
  • Improved laboratory safety through regular inspection and maintenance of equipment, as well as adherence to safety guidelines
  • Prepared specimens for testing and analysis
  • Maintain lab by calibrating equipment and cleaning surfaces and items used

TELEMARKETING EXECUTIVE

AEGIS BPO (M) SDN. BHD.
06.2015 - 08.2015
  • Enhanced lead generation through effective cold calling and persuasive pitches
  • Established rapport with potential clients
  • Developed innovative script that effectively communicated product benefits and features, resulting in higher conversion rates
  • Efficiently tracked leads using the company's CRM system to ensure accurate and up-to-date information for effective follow-ups

STORE ASSOCIATE

7-ELEVEN (M) SDN. BHD.
09.2014 - 02.2015
  • Contributed to loss prevention efforts by monitoring store activity closely during shifts
  • Facilitated smooth checkout experiences for customers by quickly scanning items, bagging purchases and processing payments appropriately
  • Maintained a clean and safe shopping environment for customers through regular cleaning and monitoring of store conditions
  • Aided marketing initiatives such as creating eye-catching displays and distributing promotional materials to boost brand awareness and sales

Education

Pure Science Stream

Sekolah Berasrama Penuh Integrasi Batu Rakit
Batu Rakit, Terengganu
02.2009 - 12.2010

Skills

  • Multitasking proficiency

  • Problem-solving abilities

  • Know Your Customer (KYC)

  • Customer Service

  • Coordination Skill

  • Strong communication skills

  • Critical thinking

  • Professionalism and integrity

  • Efficient time management

  • Inventory oversight

  • Hospitality and accommodation

  • Teamwork and collaboration

  • Patience and empathy

Certification

Word for Work Certificate, MICROSOFT, JOBSTREET

Accomplishments

  • CUBE SELF STORAGE SDN. BHD.,

    • Getting confirmation within 2 months instead of 6 months probationary period.

  • CUBE SELF STORAGE SDN. BHD.,

    • Named in the company Google's review by customer.

Personal Information

  • Ethnicity: Malay
  • Willing To Relocate: Yes
  • Citizenship: Malaysian
  • Date of Birth: 05/24/93
  • Driving License: Yes
  • Religion: Muslim

Timeline

Magic Care

SK Magic SK Magic Malaysia Sdn Bhd
01.2025 - Current

CUSTOMER SERVICES AND SALES REPRESENTATIVE

CUBE SELF STORAGE SDN. BHD
06.2024 - 12.2024

TECHNICAL SUPPORT MANAGER

CHARTERMETRIC TECHNOLOGY SDN. BHD
03.2022 - 04.2024

HEAD OF DEPARTMENT CUSTOMER SUPPORT

QM TECH SDN. BHD
10.2020 - 02.2022

CUSTOMER SERVICE AGENT

DAYTHREE BUSINESS SERVICE SDN. BHD
11.2019 - 09.2020

FOOD DELIVERY RIDER

FOODPANDA
05.2019 - 10.2019

FREELANCE PHOTOGRAPHER

07.2018 - 04.2019

PART-TIMER WAREHOUSE OPERATION

CITYLINK EXPRESS (M) SDN. BHD.
02.2018 - 06.2018

LAB ASSISTANT

INDUSTRIAL CONCRETE PRODUCTS (ICP) SDN.
12.2015 - 04.2016

TELEMARKETING EXECUTIVE

AEGIS BPO (M) SDN. BHD.
06.2015 - 08.2015

STORE ASSOCIATE

7-ELEVEN (M) SDN. BHD.
09.2014 - 02.2015

Pure Science Stream

Sekolah Berasrama Penuh Integrasi Batu Rakit
02.2009 - 12.2010

Similar Profiles

CREATE PROFILE
NIK AHMAD NADZMEI BIN NIK MOHD SALLEH