NIK SURIANI
kota bharu , kelantan
Summary
Results-driven Operations Manager with expertise in team leadership and outlet launches, achieving significant milestones in 2023. Recognised for winning the Rolex Challenge three times and dedicated to staff development and operational success. Capable of enhancing business performance through effective strategies and adaptability, contributing to both individual and team objectives.
Overview
16
16
years of professional experience
Work History
District Manager
DOMMAL FOOD SERVICES SDN BHD
Bintulu, Sarawak
06.2010 - 02.2026
- Managed portfolio of 6 outlets in Sarawak and Sabah, driving operational performance and customer satisfaction
- Successfully launched 3 new outlets within a two-month span in 2023
- Achieved Open Domino Tanah Merah (DTM) status on October 10, 2023, with an impressive first-week sales figure of $66k
- Initiated launch of eight outlets in Sarawak, starting with Kuching on 29 April 2024
- Initiated launch of two new outlets in Tawau, Sabah, planned for 2025
- Delivered exceptional results, achieving best delivery time in Q3 2019 and top audit scores in 2018
- Recognised for operational excellence with the Best OER award in 2015
- Three-time winner in the prestigious Rolex Challenge
- Led a store to the elite '1 Million Club' in 2014, signifying outstanding sales performance.
- Oversaw recruitment, training, and development of staff, fostering high competency and motivation levels within the team.
Education
Bachelor's Degree - Technology Management
UUM SINTOK
Kedah01-2001
Skills
- Operations Management
- Opening New outlet
- Team Leadership
- Staff Development
- Training
Timeline
District Manager
DOMMAL FOOD SERVICES SDN BHD
06.2010 - 02.2026
Bachelor's Degree - Technology Management
UUM SINTOK