Nik Nazrul Nik Hussin

An experienced Operations Manager (Construction) and Senior Business Analyst with a strong engineering foundation and over 14 years of experience in the banking sector at Maybank, one of Southeast Asia's largest financial institutions. I have led construction operations end-to-end, overseeing planning, budgeting, contractor coordination, and project delivery while ensuring safety, quality, and cost efficiency.
In banking, I lead complex data analysis initiatives supporting customer retention, revenue optimization, and risk management. I specialize in translating data into actionable insights, improving business processes, and partnering with cross-functional stakeholders to deliver scalable, technology-driven solutions.
I am passionate about operational excellence, data-driven decision-making, and continuous improvement, and I thrive in dynamic environments that value innovation, collaboration, and customer-centricity.

• Date of Birth: 21-11-1985
• Gender: Male
• Nationality: Malaysian
• Marital Status: Married

Past Projects: ‑

1) Maybank myimpact Cards 2023

Background:

The Maybank myimpact credit card is the first in the market that allows card members to consciously make

tangible, positive impact through responsible and ESG‑friendly spending. It is also the first card in Malaysia

that incorporates a built‑in Carbon Footprint tracker and the ability to offset their carbon footprints. The

myimpact Visa Signature Credit Card meanwhile is the first conventional credit card in the country that

offers no‑compounding interests, providing transparency and simplicity for our customers.

Role: Project Manager, Product development designer, Business Analyst for systems integration and end to

end lead tester.

Impact to Financial and Strategy:

Maybank's M25+ strategy to become ASEAN's leading ESG leader, promoting positive economic impact,

financial inclusivity, and environmental preservation.

Reference: Maybank Launches Values Based myimpact Credit Card

2) Maybank Virtual Treatsfair 2021

Background: First Maybank Virtual Treatsfair (Marketplace)

Role: Product development designer, Business Analyst for systems integration and end to end lead tester.

Impact to Financial and Strategy:

We transformed our annual Treats Fair to a virtual experience last year so that our cardmembers could

continue to enjoy the perks of their Maybank TreatsPoints and Membership RewardsTM Points at the fair,

despite the pandemic. The response was very positive and this has inspired us to make this yearʼs fair even

more extensive with better deals, and greater variety of goods and brands. We are looking forward to

welcoming more than 200,000 visitors to the fair, and expect sales to double from last year, with over 1.5

billion points to be redeemed

Reference: maybank‑virtual‑treatsfair.pdf

3) First Samsung Pay mobile wallet in Malaysia.

References

Skills

Achievements Background: Enablement of Samsung Pay . Simple, secure and accepted almost anywhere, Samsung Pay

allows users to pay with their compatible Samsung smartphones at terminals that accept either NFC or

MST payments.

Role: Project Team, Trainer and subject matter expert.

Impact to Financial and Strategy:

As a leader in the cards and digital banking business, we have always been at the forefront of leveraging

technology to ensure that our customers enjoy greater convenience and efficiency when undertaking

cashless payments. As mobile telecommunications and banking converges even more, Maybank will

continue to develop innovative solutions for its customers in line with its objective of becoming a digital

bank of choice in the region.

Reference: SamsungPayBeta1.pdf (maybank.com)

4) MaybankPay Mobile Wallet ‑ First mobile wallet in Malaysia.

Background: MaybankPay will enable customers to make cashless payments via smartphones and other

handheld devices, which will then be charged to their Visa cards, without having to use the physical debit

or credit card. It was launched by Maybank Group President & CEO, Datuk Abdul Farid Alias in conjunction

with the Maybank Treats Fair 2016 in Kuala Lumpur.

Role: Project Team, Trainer and subject matter expert.

Impact to Financial and Strategy:

Boost up growth and leverage on technology to ensure that our customers benefit from the increasing

convergence between mobile telecommunications and banking aligned with Bank aspiration to be leader

in digital banking.

Reference: TreatsFair2016.pdf (maybank.com)