Nigel Ng Kwok Hoong
Cheras
Summary
- A post-graduate communications major with a passion for writing and creating media content.
- Has experiences in various customer service jobs and manage various clientele.
- Has conducted events and lead teams in managing said events with varied success.
- Is able to learn various different methods and handle different situations according to said methods and problem solving skills.
Overview
4
4
years of professional experience
6
6
years of post-secondary education
4
4
Languages
Work History
Retail Assistant
Popular Holdings
5 2016 - 1 2017
- Had my first part time job with a retail bookstore and my first customer service job
- Helped in organising stock and managing various customer inquiries regarding the products in my department
- Helped to manage the work schedules of my fellow employees with my supervisors and ensuring smooth workflow
- Learned to handle the company system and ensured the customers get what they need
- Left the company in good faith to continue my Bachelor studies and made sure the future staff of the department can handle the tasks well before my departure.
Retail Assistant
Popular Holdings
7 2019 - 1 2020
- Returned to the same job during my Bachelor Studies to fund for my education
- Worked under the tech department and learned new selling methods and customer interactions
- Handled more complex issues and hone my problem solving skills
- Worked between two different department until I am relocated to my previous department due to my expertise in said department.
Retail Assistant
Thunder Match Technology
07.2020 - 01.2021
- My first job post graduation of my Bachelors and the utilization of my communication and customer service skills
- Learned more selling techniques and tech tips on the various brands and products I have to manage in my new department
- Applied my customer service skills and up sell on the products I manage
- Develop my problem solving skills around tech and accessories of the various tech brands I managed.
Retail Assistant
Mobile Ocean Eleven
05.2021 - 07.2021
- Worked as a Samsung Specialist and have been using selling techniques from my previous jobs and learning more new techniques from this job
- Helped to prepare new smartphones for customers and helped them fix their tech issues in the shop
- Provide recommendations based on the customers need and desires with a professional mind
- Helped to boost sales of smart phones and form connections with my clients.
Executive Technical Support
Lenovo Project ( Scicom )
08.2022 - 11.2023
- Helped to support 4 different countries which are Malaysia, Singapore, Hong Kong and Macau with the usage of various different languages depending on the clients preference.
- Assisting clients with their Lenovo tech issues both in software and hardware analysis via remote troubleshooting sessions and technician arrangements for repairs.
- Providing updates and maintaining a cordial relationship with the clientele.
- Collaborated with team members to develop new strategies for handling complex technical problems.
Executive Customer Service
BAT Malaysia ( Scicom )
11.2023 - 04.2024
- Managed the inbound calls from retailers and clients in regards to cigarette orders, delivery, payment and other issues.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
- Provided updates to the retailers and coordinated details with the other teams in handling retailer cases.
- Made reasonable procedure exceptions to accommodate unusual customer requests.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
Education
Diploma in Mass Communications - Mass Communication
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia 05.2014 - 05.2017
Bachelor in Public Relations (Honours) - Public Relations
Tunku Abdul Rahman University College
Kuala Lumpur, Malaysia 05.2017 - 05.2020
Skills
Timeline
Executive Customer Service
BAT Malaysia ( Scicom )
11.2023 - 04.2024
Executive Technical Support
Lenovo Project ( Scicom )
08.2022 - 11.2023
Retail Assistant
Mobile Ocean Eleven
05.2021 - 07.2021
Retail Assistant
Thunder Match Technology
07.2020 - 01.2021
Bachelor in Public Relations (Honours) - Public Relations
Tunku Abdul Rahman University College
05.2017 - 05.2020
Diploma in Mass Communications - Mass Communication
Tunku Abdul Rahman University College
05.2014 - 05.2017
Retail Assistant
Popular Holdings
5 2016 - 1 2017
Retail Assistant
Popular Holdings
7 2019 - 1 2020
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