Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level Job Title position. Ready to help team achieve company goals. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Hi, I’m
Cinnie Lui Koh Ni
Hoteliers
Keningau,Sabah
Summary
Overview
3
years of professional experience
5
years of post-secondary education
2
Languages
Work History
Armada , Petaling Jaya , Selangor
Hostess
01.2018 - 09.2019
Job overview
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Worked with front of house staff to move tables and adjust seating to accommodate groups with special requests.
- Cultivated positive guest relations by managing information and orchestrating speedy seating.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Used cash registers and credit card machines to cash out customers.
- Accommodated special seating requests for guests to enhance satisfaction.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Rearranged tables and chairs for large parties and retrieved high chairs for children.
- Relayed guest comments or suggestions to manager on duty for further action.
- Supported servers, food runners, and bussers with keeping dining area ready for every guest.
- Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
- Answered customer questions about hours, seating, and menu information.
Restaurant James Foo Western Food, Precinct 10, Pulau Pinang
Waiters Flexible
10.2018 - 09.2020
Job overview
- Greeted new customers, discussed specials, and took drink orders.
- Bussed and reset tables to keep dining room and work areas clean.
- Used cash registers and credit card machines to cash out customers.
- Folded napkins and prepared silverware sets to provide adequate supply for host station.
• Key in customer order.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Kept server areas clean and stocked to increase efficiency while working tables.
- Remained calm and poised when dealing with difficult customers or during busy shifts.
- Informed customers about daily and seasonal specials.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
- Collaborated with kitchen staff to correctly update customers on unavailable dishes and wait times.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Provided recommendations on menu items and upsold food and drinks to increase sales.
Education
Smk Gunsanad 2 Keningau Sabah
Spm
01.2012 - 12.2016
University Overview
Ascot Academy Kira Kinabalu Sabah
Hospitality from F&B
10.2017 - 12.2017
University Overview
Skills
High-volume dining
Timeline
Waiters Flexible
Restaurant James Foo Western Food
10.2018 - 09.2020
Hostess
Armada
01.2018 - 09.2019
Ascot Academy
Hospitality from F&B
10.2017 - 12.2017
Smk Gunsanad 2
Spm
01.2012 - 12.2016
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