Nicole Wong
Operations cum Technician Admin Executive
Kuala Lumpur
Summary
Detail-oriented and reliable Operations & Technical Executive with hands-on experience in operations coordination, technical service administration, logistics support, invoicing, and customer service. Strong ability to manage manpower, liaise with supplier and logistics partners, coordinate technicians, and ensure smooth daily business operations. Known for being organized, responsive, and efficient in fast-paced environments.
Overview
21
21
years of professional experience
Work History
Operations & Technical Admin Executive
Eciatto Sdn Bhd
06.2023 - 04.2026
- - Coordinated manpower across departments to ensure smooth daily operations
- - Monitored order progress and resolved delays or discrepancies
- - Liaised with logistics providers and fulfilment centres
- - Handled customer enquiries on delivery and stock availability
- - Issued daily invoices for APP orders and ensured billing accuracy
- - Managed vehicle maintenance, road tax, and workshop coordination
- - Conducted warehouse stock checks and controlled stock issuance
- - Managed daily payment collections and reconciliation
- - Assigned and coordinated service jobs for technicians
- - Managed servicing/repairs of equipment (soft serve machines, coffee machines, blenders)
- - Communicated repair progress to customers
- - Scheduled technicians for efficient service delivery
- - Ensured timely payment collection for completed jobs
- - Liaised with suppliers for machine parts and stock replenishment
- - Supported management with reports and administrative tasks
- Industry: Food & Beverage (Beverage Supply)
Sales Admin Executive
Procurement and Contract Sdn Bhd (PCSB)
09.2022 - 12.2022
- - Processed purchase orders (cash sales & project cases)
- - Prepared monthly customer invoicing
- - Verified customer details and payment information
- - Coordinated deliveries with warehouse and logistics teams
- - Followed up with customers on delivery scheduling
- - Supported internal order fulfilment and expediting
- Industry: Procurement & Contract Management
Inventory Admin Executive
Synthesis Aesthetic Sdn Bhd
08.2021 - 01.2022
- - Managed daily stock levels and inventory tracking system
- - Monitored deliveries and stock movements
- - Reported inventory status and supply issues to management
- - Coordinated stock distribution to beauty branches
- - Prepared and packed supplies for beauticians
- - Liaised with suppliers for packaging and stock replenishment
- Industry: Beauty & Aesthetics
Admin Executive
JCW Group Company
09.2017 - 08.2021
- - Prepared weekly sales and performance reports
- - Maintained insurance records and policy documentation
- - Coordinated recruitment, agent registration, training and exams
- - Supported office operations and recruitment activities
- - Monitored agent performance and challenge reports
- Industry: Insurance & Financial Services
Key Account Executive
TEH LIN Prosthetic & Orthopaedic Co. Sdn Bhd
08.2015 - 07.2017
- - Managed key customer accounts and service requirements
- - Prepared quotations, proposals, and client documentation
- - Coordinated SOCSO-related rehabilitation processes
- - Maintained strong client relationships and service coordination
- - Supported sales activities and business development
- Industry: Healthcare & Medical Devices
Admin Assistant
Great Vision Financial Advisory Sdn Bhd
12.2010 - 07.2015
- - Supported advisors across multiple insurance companies
- - Managed policy documentation and client servicing
- - Handled commission tracking and payroll administration
- - Coordinated insurance renewals and premium follow-ups
- - Processed insurance claims and maintained records
- Industry: Financial Advisory & Insurance
Agency Secretary
AIA Bhd
08.2005 - 10.2010
- - Supported insurance agents with daily operations
- - Managed policy renewals and client follow-ups
- - Handled agency funds and expense tracking
- - Prepared reports and maintained office documentation
- - Processed insurance claims and correspondence
- Industry: Insurance
Education
Diploma - Finance, Accountancy, Banking (LCCI)
Systematic College
01-2005
Skills
- Operations & Administrative Coordination
- Technical Service & Technician Scheduling
- Inventory & Stock Control (WMS)
- Invoicing & Payment Collection
- Customer Service & Complaint Handling
Administrative skills
Team player
Additional Information
- - Preferred Location: Kuala Lumpur / Selangor
- - Expected Salary: MYR 4,500
Timeline
Operations & Technical Admin Executive
Eciatto Sdn Bhd
06.2023 - 04.2026
Sales Admin Executive
Procurement and Contract Sdn Bhd (PCSB)
09.2022 - 12.2022
Inventory Admin Executive
Synthesis Aesthetic Sdn Bhd
08.2021 - 01.2022
Admin Executive
JCW Group Company
09.2017 - 08.2021
Key Account Executive
TEH LIN Prosthetic & Orthopaedic Co. Sdn Bhd
08.2015 - 07.2017
Admin Assistant
Great Vision Financial Advisory Sdn Bhd
12.2010 - 07.2015
Agency Secretary
AIA Bhd
08.2005 - 10.2010
Diploma - Finance, Accountancy, Banking (LCCI)
Systematic College