Summary
Overview
Work History
Education
Skills
Timeline
Generic

Nicole Wong

Kuala Lumpur

Summary

Dynamic and results-oriented professional with a meaningful record at Dutamas, where I exceeded customer expectations through strategic negotiations and effective property management. Leveraging strong organizational skills and fluency in English, Chinese, and Bahasa, I excel in fostering client relationships and gained different working experiences. Plus am committed to future professional growth and looking for better opportunities to improve

Overview

8
8
years of professional experience

Work History

Property Agent

Dutamas
07.2021 - 03.2024
  • Managed contracts, negotiations, and all aspects of sales to finalize purchases and exceed customer expectations.
  • Negotiated, facilitated, and managed real estate transactions.
  • Advertised client properties through websites, social media, and real estate guides.
  • Strengthened customer connections to boost retention.
  • Built strong client connections utilizing diverse outreach strategies.

Office Admin

Lee Estate & Co.
08.2019 - 06.2021
  • Streamlined office operations by implementing efficient administrative processes and organizational systems.
  • Improved overall office efficiency with effective delegation of tasks to administrative team members.
  • Supported office administration tasks such as billing, coding, and maintaining electronic medical records for seamless patient care coordination.
  • Supported administrative tasks such as appointment scheduling and message-taking, improving overall office efficiency.
  • Ensured timely completion of administrative duties, contributing to a well-managed medical office environment.
  • Improved office efficiency by providing administrative support to multiple departments as needed.
  • Contributed to the continued success of the TAC Officer program by identifying areas for improvement and recommending changes based on feedback from students, fellow officers, and administrators.
  • Streamlined office operations by implementing efficient administrative processes and systems.
  • Contributed to a positive office environment by performing general administrative tasks such as answering phones, filing, and data entry.
  • Collaborated closely with other administrative staff in order to provide comprehensive support for overall office functioning.
  • Streamlined office operations for improved productivity and cost-effectiveness by implementing new administrative procedures.
  • Supported office operations by performing various administrative tasks, including data entry, filing, and scheduling appointments.
  • Performed general office administration and management functions.
  • Streamlined report writing process for improved accuracy and efficiency, saving time on administrative tasks for officers within the unit.

Sales and Marketing Assistant

Multiple Events
02.2016 - 11.2019
  • Coordinated trade shows and events to showcase products, resulting in increased customer engagement and potential business opportunities.
  • Boosted sales revenue by developing and implementing targeted marketing strategies.
  • Enhanced client relationships through regular communication, addressing concerns, and providing prompt solutions.
  • Developed strong relationships with vendors and negotiated contracts, achieving cost savings on promotional materials purchases.
  • Supported sales team by providing timely updates on inventory levels, ensuring adequate stock availability for meeting customer demands.
  • Monitored customer reviews and responded promptly to negative feedback, demonstrating commitment to customer satisfaction and maintaining a positive brand image.
  • Conducted market research surveys to gather valuable insights into consumer preferences and habits, informing future marketing efforts accordingly.
  • Managed various marketing campaigns for successful product launches and increased brand awareness.
  • Organized webinars and online workshops as a means of educating prospective customers about product features while generating interest in the brand.
  • Collaborated with design team to create visually appealing promotional materials that effectively communicated product benefits.
  • Participated in cross-functional teams to develop comprehensive sales strategies that aligned with overall business objectives.
  • Maintained confidentiality of customer and business information to prevent data breaches.
  • Helped sales professionals maintain customer relationships by making follow up calls to recent buyers.
  • Assisted in creating written, video, and image content for marketing channels.
  • Managed customer expectations and helped navigate sales processes.
  • Established lasting customer relationships using active listening and problem-solving skills.
  • Contacted prospective customers through phone calls and emails to develop business.
  • Supported sales and marketing teams in creation and implementation of marketing campaigns.
  • Demonstrated products to customers, answered questions, and redirected objectives to positive features.
  • Demonstrated willingness and interest in learning new tasks and skills.
  • Sat in on sales team trainings to learn successful selling tactics and persuasion techniques.
  • Established and managed relationships with external data providers and research vendors.
  • Tracked key performance indicators to measure success of campaigns.
  • Implemented and supervised market research projects from start to finish with focus groups, surveys and interviews.
  • Generated reports to support development and implementation of marketing plans.
  • Analyzed data to uncover insights and identify key opportunities to inform strategic decisions.
  • Conducted primary and secondary research to better understand customer needs and behaviors.
  • Managed campaigns for various clients that consistently exceeded sales goals.
  • Wrote engaging and successful marketing, advertising, and website copy.
  • Improved social media presence by creating engaging content that resonated with target audiences, driving follower growth and enhancing brand recognition.

Secretary Intern

Floorplace Sdn Bhd
10.2018 - 06.2019
  • Responded to inquiries from callers seeking information.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.
  • Communicated with customers via phone and email to confirm deliveries and respond to inquiries.
  • Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
  • Contributed to a positive work environment through exceptional customer service skills when interacting with staff and visitors.
  • Enhanced office efficiency by organizing and filing documents, managing appointment calendars, and processing incoming correspondence.
  • Liaised between departments to facilitate effective communication lines necessary for smooth workflow processes.
  • Expedited travel arrangements for executive staff, resulting in cost savings and organized itineraries for optimal time management.
  • Promoted an inclusive workplace culture by greeting visitors warmly upon arrival at the reception desk or over the phone.
  • Played an integral role in project management support by tracking deadlines, updating progress reports regularly.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Transcribed and organized information to assist in preparing speeches and presentations.

Education

Degree In Business Admin & Logistics Supply Chain - Business

Kaplan University
Selegie Road Singapore
05.2018

Diploma In Psychology - Applied Psychology

Segi College
Subang Jaya
10.2016

Skills

  • Dedicated Worker
  • Fast learning & adaptation
  • Strong organizational skills
  • Excellent teamwork
  • Highly professional
  • Willing to improve
  • Good working attitudes
  • Works well independently
  • Able to speak fluent English, Chinese and Bahasa

Timeline

Property Agent

Dutamas
07.2021 - 03.2024

Office Admin

Lee Estate & Co.
08.2019 - 06.2021

Secretary Intern

Floorplace Sdn Bhd
10.2018 - 06.2019

Sales and Marketing Assistant

Multiple Events
02.2016 - 11.2019

Degree In Business Admin & Logistics Supply Chain - Business

Kaplan University

Diploma In Psychology - Applied Psychology

Segi College

Similar Profiles

CREATE PROFILE
Nicole Wong