NICOLE NG CARMEN
PUCHONG , SELANGOR
Summary
Experienced Customer Service and Office Operations professional dedicated to understanding customer needs and delivering effective solutions. Maintained positive communication and a professional attitude while supporting team objectives. Committed to overcoming challenges and driving team performance towards achieving organisational goals.
Overview
16
16
years of professional experience
Work History
Sales Executive
MICROMAX TRADING
PAHANG, MALAYSIA
02.2010 - 08.2015
- Resolved customer issues and complaints through effective problem-solving, enhancing customer satisfaction.
- Customised service offerings to meet specific consumer needs, improving overall customer experience.
- Guided clients through the buying process, from initial inquiry to closing the sale, ensuring a smooth and positive experience.
- Delivered after-sales support, addressing customer concerns promptly and strengthening customer loyalty.
Sales Assistant
LIFECARE MEDICAL CENTRE
BANGSAR , MALAYSIA
09.2015 - 02.2018
- Collaborated with team members to exceed sales targets, enhancing overall store performance.
- Delivered exceptional customer service, resolving issues to ensure customer loyalty and repeat business.
- Introduced new products and promotions to customers, driving increased sales engagement.
Private Chef
JOEY YAP RESEARCH INTERNATIONAL SDN BHD
PUCHONG , MALAYSIA
03.2018 - 06.2023
- Conducted regular inspections of work and food quality to ensure adherence to specifications.
- Managed food costs through strategic ingredient sourcing and detailed meal planning.
- Provided catering services for special events, ensuring menus aligned with client requests., customising menus to client specifications for memorable occasions.
Sales and Operation Manager
KTIC GROUP
PUCHONG, MALAYSIA
07.2023 - 07.2026
- Owned sales strategy design, implementing monthly targets and review routines to align team efforts with overall objectives.
- Set performance expectations by coaching on customer conversations and selling methods to drive sales effectiveness.
- Selected, trained and performance-managed staff to handle high workload with ambitious targets.
- Led training for new hires on product knowledge, customer engagement, and sales to enhance team readiness.
Education
SPM
SMK AIR PUTIH
KUANTAN01-2008
Skills
- Closing strategies
- Up-selling techniques
- Negotiation skills
- Customer Service
- Team Leadership
- Communication
- Confident communicator
Languages
Malay
Proficient
C2
english
Intermediate
B1
Chinese (Mandarin)
Proficient
C2
Chinese (Cantonese)
Proficient
C2
Timeline
Sales and Operation Manager
KTIC GROUP
07.2023 - 07.2026
Private Chef
JOEY YAP RESEARCH INTERNATIONAL SDN BHD
03.2018 - 06.2023
Sales Assistant
LIFECARE MEDICAL CENTRE
09.2015 - 02.2018
Sales Executive
MICROMAX TRADING
02.2010 - 08.2015
SPM
SMK AIR PUTIH