Summary
Overview
Work History
Education
Skills
Websites
Certification
Repiar Bike
Timeline
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Nick Faong Xean Yang

Nick Faong Xean Yang

Senior IT Support
Kejang,Selangor

Summary

Results-driven Senior IT Support Engineer with over 6 years of experience in IT infrastructure, regional support, and system administration across multi-country operations (Malaysia, Singapore, Vietnam, Indonesia, Australia, Dubai, Thailand). Proven expertise in network and security management (FortiGate firewall, VPN, SD-WAN), Microsoft ecosystem administration (Office 365, Intune, OA system), and enterprise application support. Skilled in leading cross-country IT projects including network upgrades, O365 migration, Intune deployment, and CCTV & Door Access System implementations, significantly improving system stability and business continuity. Strong background in end-user support, project management, and team leadership, with a track record of enhancing service quality, achieving high resolution rates, and optimizing IT operations to support business growth.

Overview

10
10
years of professional experience
1
1
Certification
3
3
Languages

Work History

Senior IT Support

Ouji Seiyaku (M) Sdn Bhd
Persiaran KLCC, Kuala Lumpur
05.2023 - Current
  • Provide regional IT support across 7 countries, supporting 500+ users.
  • Lead a 3-member IT team (1 IT Manager, 1 junior under supervision).
  • Project Management: Led projects including network upgrades, Office 365 migration, Intune deployment, CCTV rollout, and Door Access System implementation, improving remote meeting stability by 95% and SAP reliability.
  • Network & Security: Configured and managed FortiGate firewalls, VPN, and SD-WAN.
  • System Administration: Managed Office 365, Intune, OA System, Asset Management System.
  • Applications & Support: Provided regional app support, training, troubleshooting.
  • Livestream Setup: Designed livestream environments (camera, audio, OBS).
  • Self-motivated, with a strong sense of personal responsibility.

IT Engineer

Wisetech Solutions
Damansara, Selangor
03.2021 - 12.2023
  • Delivered IT support for 200+ users across branches.
  • Administered Windows Server (AD, DHCP, GPO), cPanel & Office 365.
  • Configured Sophos Firewall, VPN, Cisco
  • Achieved 95%+ first-call resolution rate.
  • Implemented CCTV, VOIP, and door security systems.

IT Executive

Ames Group
Mid Valley City, Kuala Lumpur
01.2019 - 01.2021
  • Managed Windows Server & Microsoft 365 (Dell EMC, VM, Hyper-V).
  • Administered SD-WAN (CATO), improving branch reliability.
  • Provided remote IT support, reducing resolution time by 30%.
  • Designed and deployed home/office networks (98% client satisfaction).
  • Supported product sales and customer training.
  • Improved IT infrastructure by implementing strategic technology solutions and optimizing system performance.

IT Help Desk Technician

IBM
Cyberjaya, Selangor
01.2017 - 01.2019
  • Maintained accurate records of all help desk interactions, allowing for improved analysis of recurring issues and identification of areas requiring additional support resources.
  • Configured hardware, devices, and software to set up work stations for employees.
  • Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
  • Streamlined help desk operations by implementing an effective ticket management system.
  • Provided Tier 1 IT support to non-technical internal users through desk side support services.

Maintenance Intern

EPC Malaysia Sdn. Bhd. ( ExportXcel Sdn Bhd )
Wilayah Persekutuan, Kuala Lumpur
01.2016 - 01.2017
  • Performed PC/laptop repair and OS installation.
  • Managed orders and spare parts, ensuring SLA compliance.

Education

Diploma - IT Support

EOVUO Academy
KAJANG
01.2017

Skills

Windows Server (AD, DHCP, GPO)

VMware / Hyper-V

FortiGate / Sophos Firewall

Office 365 / Intune / MS App

Cisco Wireless, VPN, SD-WAN

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Websites

Certification

Fiber Optic Cabling – TM Cyberjaya (2021)

Repiar Bike

Passionate about repairing and modifying motorcycles, constantly exploring innovative solutions for performance and efficiency improvements.

Timeline

Senior IT Support

Ouji Seiyaku (M) Sdn Bhd
05.2023 - Current

IT Engineer

Wisetech Solutions
03.2021 - 12.2023

IT Executive

Ames Group
01.2019 - 01.2021

IT Help Desk Technician

IBM
01.2017 - 01.2019

Maintenance Intern

EPC Malaysia Sdn. Bhd. ( ExportXcel Sdn Bhd )
01.2016 - 01.2017

Diploma - IT Support

EOVUO Academy

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Nick Faong Xean YangSenior IT Support