Hi, I’m
Nichole Koh Hui Qi
Sales Executive
Johor Bahru
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Fujifilm Business Innovation AP Pte. Ltd.
Account Manager
10.2021 - Current
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
CBD properties Sdn Bhd
Real Estate Negotiator
07.2020 - 09.2021
Job overview
- Certified real estate negotiator.
- Mainly responsible for both commercial and residential lease and rent, buy and sell negotiation process.
- Negotiated favorable terms by effectively communicating with sellers, buyers, and agents.
- Demonstrated expertise in real estate contracts and legal procedures to ensure smooth transactions for all parties involved.
- Generated new leads through strategic networking events and targeted marketing efforts.
Deluxe Circle (M) Sdn Bhd
Marketing Executive Cum Outlet Manager
04.2019 - 04.2020
Job overview
- Person in charge of Deluxe Butcher new born project (Retail & Restaurant)
- Work on Branding Hong Qiao.
- Planned and executed events and marketing programs to increase qualified leads.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Launched marketing activities for new product lines and market penetration.
- Created and managed social media campaigns to increase brand engagement.
Education
Southern University College, Johor Bahru, Johor, Malaysia
Bachelor of Arts from Marketing
04.2016 - 05.2019
CompTIA
CompTIA IT Fundamentals
04.2001
Malaysian Institute of Estate Agents
Negotiator Certification Course
01.2020 - 05.2020
Ministry of Health Malaysia
Food Handling Course
01.2019 - 05.2019
Skills
Account Management
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Japanese
Elementary
A2
Korean
Elementary
A2
Timeline
Account Manager
Fujifilm Business Innovation AP Pte. Ltd.
10.2021 - Current
Real Estate Negotiator
CBD properties Sdn Bhd
07.2020 - 09.2021
Malaysian Institute of Estate Agents
Negotiator Certification Course
01.2020 - 05.2020
Marketing Executive Cum Outlet Manager
Deluxe Circle (M) Sdn Bhd
04.2019 - 04.2020
Ministry of Health Malaysia
Food Handling Course
01.2019 - 05.2019
Southern University College
Bachelor of Arts from Marketing
04.2016 - 05.2019
CompTIA
CompTIA IT Fundamentals
04.2001
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