Hi, I’m
Nichole Koh Hui Qi
Sales Executive
Johor Bahru
Summary
Resourceful Account Manager with excellent client oversight, issue resolution, and relationship-building expertise. Maximized repeat business opportunities and utilized proven prospecting techniques to expand client base. High-level sales cycle knowledge and strong collaborative skills leading to optimum outcomes.
Overview
5
years of professional experience
4
years of post-secondary education
Work History
Fujifilm Business Innovation AP Pte. Ltd.Johor Bahru, Johor, Malaysia
Account Manager
10.2021 - Current
Job overview
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Established clear communication channels between clients and internal teams, ensuring seamless project execution.
- Negotiated contract terms with clients, securing favorable agreements for both parties.
- Implemented strategies to increase revenue from existing accounts through upselling and cross-selling initiatives.
- Cultivated long-term relationships with key stakeholders in assigned accounts, fostering trust and loyalty among clients.
- Drove revenue growth by identifying new business opportunities within existing accounts.
- Contributed to team objectives in fast-paced environment.
- Identified new business opportunities through cold calling, networking, marketing and prospective database leads.
CBD properties Sdn BhdJohor Bahru, Johor, Malaysia
Real Estate Negotiator
07.2020 - 09.2021
Job overview
- Certified real estate negotiator.
- Mainly responsible for both commercial and residential lease and rent, buy and sell negotiation process.
- Negotiated favorable terms by effectively communicating with sellers, buyers, and agents.
- Demonstrated expertise in real estate contracts and legal procedures to ensure smooth transactions for all parties involved.
- Generated new leads through strategic networking events and targeted marketing efforts.
Deluxe Circle (M) Sdn BhdJohor Bahru, Johor, Malaysia
Marketing Executive Cum Outlet Manager
04.2019 - 04.2020
Job overview
- Person in charge of Deluxe Butcher new born project (Retail & Restaurant)
- Work on Branding Hong Qiao.
- Planned and executed events and marketing programs to increase qualified leads.
- Analyzed market trends to identify new opportunities for growth, driving the expansion into untapped markets.
- Managed relationships with key industry partners and implemented promotional initiatives to maximize marketing program performance.
- Planned and executed marketing campaigns to target groups, areas and wider community.
- Increased brand awareness by developing and implementing innovative marketing campaigns.
- Launched marketing activities for new product lines and market penetration.
- Created and managed social media campaigns to increase brand engagement.
Education
Southern University CollegeJohor Bahru, Johor, Malaysia
Bachelor of Arts from Marketing
04.2016 - 05.2019
CompTIA
CompTIA IT Fundamentals
04.2001
Malaysian Institute of Estate Agents
Negotiator Certification Course
01.2020 - 05.2020
Ministry of Health Malaysia
Food Handling Course
01.2019 - 05.2019
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Client Relationship Management
Cold calling
Vendor Relations
Product Training
Salesforce
Microsoft 365
Adobe Creative Suite
Languages
Chinese (Mandarin)
Native language
English
Advanced
C1
Japanese
Elementary
A2
Korean
Elementary
A2
Timeline
Account Manager
Fujifilm Business Innovation AP Pte. Ltd.
10.2021 - Current
Real Estate Negotiator
CBD properties Sdn Bhd
07.2020 - 09.2021
Malaysian Institute of Estate Agents
Negotiator Certification Course
01.2020 - 05.2020
Marketing Executive Cum Outlet Manager
Deluxe Circle (M) Sdn Bhd
04.2019 - 04.2020
Ministry of Health Malaysia
Food Handling Course
01.2019 - 05.2019
Southern University College
Bachelor of Arts from Marketing
04.2016 - 05.2019
CompTIA
CompTIA IT Fundamentals
04.2001