Microsoft Word
Nicholas Yeoh
Document Controller
Kuala Lumpur ,Wilayah Persekutuan
You will recognize your own path when you come upon it because you will suddenly have all the energy and imagination you will ever need.
Sara Teasdale
Summary
Enthusiastic person eager to contribute to team success through hard work, attention to detail and good organizational skills. Motivated to learn, grow and excel in different industries. Experienced Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, and implement company procedures. Excellent communication and listening skills. Trained in IRS POS software and customer service.
Overview
3
3
Languages
8
8
years of post-secondary education
4
4
years of professional experience
Work History
Admin
R&J North Enterprise
Puchong, Selangor
06.2020 - Current
- Interpreted management directives to define and document administrative staff processes.
- Adapted to workflow changes and implemented continuous process improvements to overcome obstacles.
- Assisted executive leaders in decision-making procedures by creating daily reports to advise leaders on corrective actions and process improvements.
- Delivered product to customer locations within specific timeframes.
- Received and processed stock into inventory management system.
- Computerized office activities, maintained customer communications and tracked records through delivery.
- Established positive working relationships with customers through regular communication and effective anticipation of needs.
- Assist in doing Facebook Live as an admin for the system.
Personal Assistant cum Document Controller
Q-Q Food Retail Sdn. Bhd.
Kuala Lumpur , Wilayah Persekutuan
03.2019 - 05.2020
- Managing of general manager’s office affairs.
- Organizing and controlling of all departments' documents and filing following ISO Procedures.
- Hold office general meetings.
- Handling company ISO documents.
- Assisting HR department.
- Managed quality assurance program, including on-site evaluations, internal audits and customer surveys.
- Created plans and communicated deadlines to ensure projects were completed on time.
- Maintained energy and enthusiasm in fast-paced environment.
- Identified issues, analyzed information and provided solutions to problems.
- Resolved problems, improved operations and provided exceptional service.
Internship
Q-Q Food Retail Sdn. Bhd
Kuala Lumpur , Wilayah Persekutuan
01.2018 - 04.2018
- Planning of marketing events, market survey, roadshows and etc.
- Sorted and organized materials such as physical files, tracking spreadsheets and reports.
- Interacted with customers professionally by phone, email or in-person to provide information and directed to desired staff members.
- Sorted and classified files according to content, purpose, user criteria and alphabetical or numerical order.
Supervisor
Q-Q Food Retail Sdn. Bhd.
Kuala Lumpur , Wilayah Persekutuan
01.2011 - 03.2013
- Conducted routine inspections of incoming materials to check quality and compliance with established product specifications.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Enhanced training programs to strengthen employee knowledge and promote new managers from within.
- Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
- Identified individual employee's unique work styles and adapted management methods.
- Evaluated employee performance monthly and coached and trained accordingly, increasing quality of work and employee retention.
Education
Bachelor of Communication (Hons) - Public Relations
01.2015 - 01.2018
No Degree - Foundation in Arts and Social Science
01.2013 - 01.2014
Associate of Science - Science Class
01.2007 - 01.2011
Skills
Communication Skills
Organized Work
Team Work
Customer assistance
Bagging and packaging
Refunds and exchanges
Cash drawer management
Stocking and replenishing
HR policies
Staff education and training
Maintaining files
Wages and salary
Software
Microsoft Excel
Microsoft Powerpoint
ISO 9001:2015
Adobe Photoshop (Basic)
Adobe Illustrator (Basic)
SQL Payroll
SQL Account
Timeline
Admin - R&J North Enterprise
06.2020 - Current
Personal Assistant cum Document Controller - Q-Q Food Retail Sdn. Bhd.
03.2019 - 05.2020
Internship - Q-Q Food Retail Sdn. Bhd
01.2018 - 04.2018
University Tunku Abdul Rahman - Bachelor of Communication (Hons), Public Relations
01.2015 - 01.2018
University Tunku Abdul Rahman - No Degree, Foundation in Arts and Social Science
01.2013 - 01.2014
Supervisor - Q-Q Food Retail Sdn. Bhd.
01.2011 - 03.2013
SMK Seri Mutiara - Associate of Science, Science Class
01.2007 - 01.2011
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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