Summary
Overview
Work History
Education
Skills
Websites
Accomplishments
Timeline
Generic
NICHOLAS WONG

NICHOLAS WONG

PAYMENT GATEWAY
Kajang, Selangor

Summary

Experienced payment gateway and fraud prevention specialist with over 10+ years of expertise in overseeing and enhancing global payment systems. Skilled in optimizing transaction efficiency and minimizing risks. Proven track record of establishing strategic partnerships, making data-driven decisions, and leading cross-functional teams to achieve tangible enhancements in payment flows and system reliability.


Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.

Overview

12
12
years of professional experience
3
3
years of post-secondary education
4
4
Languages

Work History

Head of Department - Payment Gateway

Gamer2Gamer Sdn Bhd
05.2023 - Current
  • Directed and optimized payment gateway systems for multiple companies, improving transaction success rates by 20% through proactive monitoring
  • Negotiated partnerships with global payment providers, reducing transaction fees by 15% and enhancing merchant profitability
  • Developed and executed data-driven payment flow strategies, leading to a 10% improvement in user checkout experience
  • Collaborated with UI/UX teams to streamline checkout processes, increasing conversion rates by 12%
  • Led the integration and deployment of 8+ new payment gateways, ensuring seamless execution and performance tracking

Head of Department - Payment Channel & Fraud Prevention

Gamer2Gamer Sdn Bhd
06.2021 - 05.2023
  • Monitored and analyzed daily fraud statistics, adjusting risk rules to decrease fraud incidents by 25%
  • Led investigations of fraud cases and implemented enhanced security protocols, reducing chargeback rates
  • Researched and implemented cutting-edge fraud prevention tools and methodologies, improving detection accuracy
  • Conducted comprehensive case studies to identify process gaps and optimize fraud prevention workflows
  • Collaborated cross-functionally to ensure updated fraud prevention strategies were aligned with operational goals

Payment Lead

Dynamic Podium Sdn Bhd
04.2015 - 10.2021
  • Managed and optimized payment gateway systems for multiple companies, ensuring 99.9% uptime
  • Negotiated and secured favorable rates with payment providers, achieving cost savings of 12% annually
  • Conducted performance monitoring and analysis, identifying trends that led to operational improvements
  • Compiled and presented detailed KPI reports, providing actionable insights to senior leadership for decision-making
  • Collaborated with developers to design intuitive checkout flows, enhancing customer satisfaction
  • Spearheaded promotional collaborations with payment providers, increasing transaction volume by 18%

Payment Gateway Executive

OffGamers Sdn Bhd
10.2012 - 04.2015
  • Researched and identified new payment gateway channels across global markets, expanding payment options
  • Negotiated competitive rates with providers, achieving cost-effective solutions for the company
  • Fostered strong relationships with payment partners through strategic meetings and ongoing communication
  • Partnered with marketing teams to develop campaigns that boosted user acquisition and payment engagement
  • Managed day-to-day operations for payment gateways including PayPal, Skrill, and Stripe
  • Resolved transaction issues quickly through effective communication with payment providers, maintaining high service levels
  • Integrated and configured new payment gateway solutions, enhancing backend system performance
  • Prepared performance and transaction reports, optimizing data-driven decision-making processes
  • Developed localized currency settings and HTML messaging for global client communications
  • Monitored and executed payment gateway maintenance schedules, ensuring minimal downtime

Education

Bachelor of Science - Computer Networking

Computer Science
Asia Pacific University Of Technology & Innovation
03.2010 - 10.2012

Skills

    Payment Gateway Optimization

    Fraud Prevention and Risk Management

    Strategic Partnerships and Negotiations

    Performance Analysis and Reporting

    UI/UX Collaboration for Checkout Optimization

    Project Management and Leadership

    Data Analytics

    Effective Communication

    Team Leadership and Collaboration

    Critical Thinking and Problem-Solving

    Attention to Detail

    Dependable and responsible

    Supervision and leadership

    Problem-solving

Accomplishments

  • Reduced fraud incidents by 25% through proactive risk monitoring and fraud prevention strategies.
  • Negotiated and established partnerships for 200+ payment solutions across various local regions, enhancing global payment coverage and transaction success rates.
  • Negotiated partnerships that reduced transaction fees by 15%, increasing overall revenue.

Timeline

Head of Department - Payment Gateway

Gamer2Gamer Sdn Bhd
05.2023 - Current

Head of Department - Payment Channel & Fraud Prevention

Gamer2Gamer Sdn Bhd
06.2021 - 05.2023

Payment Lead

Dynamic Podium Sdn Bhd
04.2015 - 10.2021

Payment Gateway Executive

OffGamers Sdn Bhd
10.2012 - 04.2015

Bachelor of Science - Computer Networking

Computer Science
03.2010 - 10.2012

Similar Profiles

CREATE PROFILE
NICHOLAS WONGPAYMENT GATEWAY