Nicholas Ong
Customer Service Executive
Ampang, Selangor
Summary
Enthusiastic customer care executive committed to consistent growth while providing consumers superb care and resolution. Excellent verbal and written communication skills through multiple interfacing activities with varying clientele. Consistently exceed expectations by exploring customer requests and various ways to add value to customer care experience.
Overview
13
13
years of professional experience
5
5
Languages
Work History
Customer Service Manager
Tapprint Sdn Bhd
09.2017 - Current
- Liaised with customers, management, and sales team to better understand customer needs and recommend appropriate solutions.
- Reduced expenses by renegotiating vendor contracts to eliminate waste and boost cost savings
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Mentored new sales associates to contribute to store's positive culture.
- Trained team members in successful strategies to meet operational and sales targets.
- Managed customer accounts to secure customer satisfaction and repeat business.
- Improved response times for customer inquiries with efficient ticketing system management and prioritization techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
Sales Executive
AB Inox Sdn Bhd
01.2011 - 10.2017
- Collaborated with cross-functional teams to develop innovative solutions for improving overall business performance.
- Optimized resource allocation through careful planning and monitoring of inventory levels, staffing needs, and equipment maintenance schedules.
- Ensured compliance with company policies, industry regulations, safety standards, and local laws during daily operations.
- Assisted customers with questions and problems to build brand loyalty and cultivate lasting business relationships.
- Improved operational efficiency by streamlining processes and implementing time-saving strategies.
Education
A Levels -
Tar College
Kuala Lumpur, Malaysia 04.2001 -
Skills
- Effective Communication
- Professional Demeanor
- Problem-solving aptitude
- Shift Scheduling
- Adaptability
- Negotiation and Conflict Resolution
Timeline
Customer Service Manager
Tapprint Sdn Bhd
09.2017 - Current
Sales Executive
AB Inox Sdn Bhd
01.2011 - 10.2017
A Levels -
Tar College
04.2001 -
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