Nicholas Lim
Technician
Petaling Jaya, Selangor
Summary
Adept at troubleshooting and optimizing AV systems, significantly enhanced client satisfaction and team efficiency during tenure at St Regis Hotel. Expertise in projector alignment and strong problem-solving abilities led to streamlined event setups and reduced downtime. Will thrive in dynamic environments, consistently delivering high-quality support and training. Responsible Technician with excellent troubleshooting and analytics skills coupled with more than 10 years of experience. Highly effective in complying with safety requirements evidenced by zero work loss days. Equipped with strong problem-solving abilities and willingness to learn . Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm. Detail-oriented individual with exceptional communication and project management skills. Proven ability to handle multiple tasks effectively and efficiently in fast-paced environments. Recognized for taking proactive approach to identifying and addressing issues, with focus on optimizing processes and supporting team objectives.
Overview
15
15
years of professional experience
3
3
Languages
Work History
Technician
Definitive Solutions Network
Bandar Puchong Jaya, Selangor
01.2019 - Current
- Maintained a safe work environment by strictly adhering to established safety protocols and guidelines.
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Increased customer satisfaction with prompt and knowledgeable support for various technical issues.
- Trained new technicians on standard operating procedures, ensuring consistency across the team.
- Optimized system performance thorough testing and analysis.
- Conducted root cause analyses for recurring technical issues, minimizing future disruptions.
- Worked with diverse types of weather and ground conditions.
- Demonstrated to customers proper methods for operating equipment after it had been installed.
Audio Visual Technician
St Regis Hotel
Kuala Lumpur, Kuala Lumpur
04.2016 - 11.2018
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
- Trained junior technicians on proper setup, operation, and maintenance of audiovisual systems, improving overall team efficiency.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Set up projectors, laptops and microphones for live presentations.
- Programmed and operated audio-visual equipment to support seamless live events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Trained event staff on proper use of audio and visual equipment.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Increased efficiency in setup and breakdown of AV equipment, reducing event startup times significantly.
- Ensured compliance with safety standards in AV setups, protecting both staff and attendees during events.
- Actively communicated with other departments such as catering or room setup teams in order to coordinate event logistics seamlessly.
- Coordinated with team members to efficiently load-in/load-out equipment at event locations, reducing setup times.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Streamlined troubleshooting processes for technical issues, ensuring minimal downtime during events.
- Coordinated with event planners to ensure AV setups met specific requirements, tailoring each event for maximum impact.
- Managed inventory of audiovisual equipment, maintaining optimal functionality and availability for clients.
- Streamlined audio-visual troubleshooting process, quickly resolving technical issues and minimizing downtime during presentations.
- Enhanced audience engagement by operating advanced audio-visual equipment during live events.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
- Delivered comprehensive training sessions on AV system operation to new technicians, elevating team competency levels.
- Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Supported live events with well-controlled lights, sound and video streaming.
Audio Visual Technician
Hilton Hotel & Resorts
01.2015 - 03.2016
- Contributed to increased client satisfaction by providing timely support during live events as an on-site technician.
- Trained junior technicians on proper setup, operation, and maintenance of audiovisual systems, improving overall team efficiency.
- Tested and calibrated audio and visual equipment to verify proper operation.
- Set up projectors, laptops and microphones for live presentations.
- Programmed and operated audio-visual equipment to support seamless live events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
- Trained event staff on proper use of audio and visual equipment.
- Maintained and troubleshot audio and visual equipment to minimize downtime.
- Increased efficiency in setup and breakdown of AV equipment, reducing event startup times significantly.
- Reduced equipment malfunctions by conducting regular system diagnostics and preventive maintenance.
- Ensured compliance with safety standards in AV setups, protecting both staff and attendees during events.
- Optimized sound quality at various venues by customizing audio setups according to acoustical properties.
- Actively communicated with other departments such as catering or room setup teams in order to coordinate event logistics seamlessly.
- Coordinated with team members to efficiently load-in/load-out equipment at event locations, reducing setup times.
- Collaborated with event planners to determine appropriate audiovisual solutions, resulting in successful events.
- Optimized sound quality by conducting thorough sound checks prior to each event start time.
- Improved customer satisfaction by providing expert technical support for audio-visual queries and issues.
- Provided exceptional customer service by responding quickly to client requests and concerns regarding audiovisual needs.
- Calibrated projectors for optimal image quality at various venues according to screen size and lighting conditions.
- Ensured safety compliance during installation and operation of audiovisual equipment, minimizing risk to staff and attendees.
- Supported live events with well-controlled lights, sound and video streaming.
- Controlled video input for live conferences or performances and pre-recorded productions.
- Operated computer-based presentation software during meetings or conferences, guaranteeing smooth content delivery.
- Enhanced event experiences by setting up and operating audiovisual equipment for various venues.
Technician
Definitive Solutions Network
06.2013 - 11.2015
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Optimized system performance thorough testing and analysis.
- Actively participated in continuous learning initiatives to stay updated on industry trends and advancements in technology.
- Enhanced operational efficiency, automating repetitive technical tasks where possible.
- Improved customer satisfaction, swiftly addressing and resolving technical inquiries and issues.
- Enhanced team productivity with thorough training on new technologies and procedures.
- Supported live events with well-controlled lights, sound and video streaming.
- Managed cables and power distribution systems effectively to maintain a neat appearance while ensuring safety.
- Diagnosed and resolved problems with AV equipment and media management systems.
- Set up projectors, laptops and microphones for live presentations.
- Programmed and operated audio-visual equipment to support seamless live events.
- Monitored and adjusted sound and lighting levels to optimize live event performance.
Cashier
Bread Story
06.2012 - 04.2013
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Worked with floor team and managers to meet wide range of customer needs.
- Performed cash, card, and check transactions to complete customer purchases.
Cashier
Baker's Cottage
03.2010 - 05.2012
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Helped customers complete purchases, locate items, and join reward programs.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Contributed to store success by maintaining high standards of cleanliness throughout the facility.
- Restocked and organized merchandise in front lanes.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
- Stocked, tagged and displayed merchandise as required.
- Adapted quickly to new technologies implemented at POS systems, ensuring seamless transition periods for both staff and customers.
- Managed inventory levels effectively, reducing stock shortages and minimizing wastage.
- Improved efficiency, organized checkout area for optimal workflow.
- Improved store atmosphere with thorough and prompt cleaning of checkout area.
- Assisted in inventory management, contributing to reduction in stock discrepancies.
- Performed cash, card, and check transactions to complete customer purchases.
- Handled cash with high accuracy and took care to check bills for fraud.
- Reconciled cash drawer at start and end of each shift, accounting for errors, and resolving discrepancies.
- Maintained current knowledge of store promotions and highlighted sales to customers.
Education
No Degree - SPM
SMK(B) Bukit Bintang
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Multitasking
Problem-Solving
Equipment testing
Live streaming
Video Conferencing
Troubleshooting equipment
Audio Monitoring
Projection Systems
Microphone placement
Wireless Microphones
Audio Routing
Audio -visual training
Audio Cabling
Audio mixing
Video Playback
Signal troubleshooting
movies, games, outdoor activity etc
love action,sci-fi, survival and fantasy movies. playing video games.
Timeline
Technician
Definitive Solutions Network
01.2019 - Current
Audio Visual Technician
St Regis Hotel
04.2016 - 11.2018
Audio Visual Technician
Hilton Hotel & Resorts
01.2015 - 03.2016
Technician
Definitive Solutions Network
06.2013 - 11.2015
Cashier
Bread Story
06.2012 - 04.2013
Cashier
Baker's Cottage
03.2010 - 05.2012
No Degree - SPM
SMK(B) Bukit Bintang
04.2001 -
Similar Profiles
Braden JacksonBraden Jackson
Information Technology Analyst at Definitive Innovation SolutionsInformation Technology Analyst at Definitive Innovation Solutions
Eric MannEric Mann
Analytics Engagement Manager at Definitive HealthcareAnalytics Engagement Manager at Definitive Healthcare
Injellah B. PanInjellah B. Pan
IT Help Desk Technician at Definitive Networks, Inc.IT Help Desk Technician at Definitive Networks, Inc.