Ni'Azza Zaharuddin
Kuala Lumpur,Malaysia
Summary
Offering strong background in team leadership and project management. Knowledgeable about fostering collaboration, driving performance, and implementing strategic initiatives. Ready to use and develop communication, problem-solving, and organisational skills in Manager role.
Overview
18
18
years of professional experience
3
3
years of post-secondary education
Work history
Manager Of Department
Coway Malaysia Sdn Bhd
Kuala Lumpur, Malaysia
01.2012 - Current
- Lead and manage overall DST Support operations across Operation Support, Brand Store Support, and Sales Support teams.
- Ensure smooth daily operations of sales systems, branches, showrooms, and roadshows.
- Oversee Head Of Region, Supervisor, and Admin teams to ensure performance, discipline, and service quality.
- Standardize processes and ensure compliance with SOPs and company policies.
- Support branch operations, facilities management, and operational readiness.
- Manage touch point (roadshow, showroom & retail) and expansion support to ensure effective execution.
- Oversee DST fund usage and manpower resources with proper governance.
- Handle operational issues, audits, and internal escalations.
- Coordinate with HQ, branches, and internal stakeholders to support business objectives.
- Prepare performance reports and KPI analysis, providing insights and improvement recommendations.
Debt recovery officer
AEON Credit Services (M) Berhad
Kuala Lumpur, Malaysia
01.2008 - 10.2011
- Contact customers to follow up on overdue accounts through calls and messages.
- Negotiate repayment plans and settlement options in accordance with company policy.
- Monitor aging accounts and update collection status accurately in the system.
- Ensure compliance with company procedures, legal guidelines, and ethical collection practices.
- Handle customer disputes and billing issues professionally, escalating complex cases when required.
- Prepare collection reports and provide updates on recovery progress to management.
- Achieve collection targets while maintaining positive customer relationships.
Education
Diploma of Higher Education - Science Computer
Kolej Poly_Tech Mara Kuala Lumpur
Kuala Lumpur 01.2005 - 12.2007
Skills
- Strategic Thinking & Decision Making
- Leadership & People Development
- Operational Excellence
- Problem Solving & Root Cause Analysis
- Stakeholder Management
- Governance & Compliance Mindset
- Change & Execution Management
Languages
English
Upper intermediate
Malay
Fluent
Affiliations
- travel
Accomplishments
- Establish Coway Brand Store project in year 2025
- Coway Kiosk Roadshow expansion project nationwide
- Long Service Award
- Contribution on Coway Sales Achievement with key sales activity
Timeline
Manager Of Department
Coway Malaysia Sdn Bhd
01.2012 - Current
Debt recovery officer
AEON Credit Services (M) Berhad
01.2008 - 10.2011
Diploma of Higher Education - Science Computer
Kolej Poly_Tech Mara Kuala Lumpur
01.2005 - 12.2007