Summary
Overview
Work History
Education
Skills
Timeline
Generic
Nia Izzati Azrin

Nia Izzati Azrin

Content Moderator, Customer Service, Educator
Shah Alam, Selangor,10

Summary

With six years of diverse work experience, I'm a dedicated professional committed to continuous learning and growth. My journey has been shaped by various roles, including content creation, education, and customer service. Through these experiences, I've developed a wide range of skills and gained valuable insights. Leveraging my strengths and experiences, I'm dedicated to achieving ambitious goals and making a positive impact in my professional endeavors.

Overview

10
10
years of professional experience
3
3
Languages

Work History

Content Moderator

Accenture Malaysia
12.2021 - Current
  • Currently as a Content Moderator, my duties entail the thorough evaluation of images, videos, and documents, with a steadfast commitment to promptly removing any content that falls short of established standards
  • This role demands a thorough exercise of judgment, where contextual understanding and ethical discernment are pivotal in assessing content appropriateness
  • Furthermore, preserving mental and emotional well-being amidst the scrutiny of sensitive materials underscores the importance of self-care practices and effective communication within the moderation team
  • I'm committed to constantly learning and working with others to ensure that children stay safe online
  • By doing this, I play my part in keeping the online world a secure place for young users.

Customer service executive

Bank
06.2021 - 11.2021
  • As a customer service working in a banking industry, I specialise in offering customer support via phone calls, addressing a wide range of inquiries and ensuring satisfaction with our services
  • Moreover, I proactively reach out to customers through outbound calls, providing them with timely updates on their inquiries
  • My expertise spans various products, including Moratorium, Deposits, Hire Purchase, and Internet Banking, allowing me to assist customers comprehensively and professionally.

Cust

Webhelp APAC
01.2020 - 06.2021
  • Previously, a customer service agent at Webhelp, I have cultivated a deep understanding of client needs and have honed my skills in providing exemplary service to customers, particularly those based in Singapore
  • My daily responsibilities encompass a diverse range of tasks, with a primary focus on addressing customer inquiries and resolving any issues they may encounter with their orders
  • Through consistent interaction with clients, I have developed the ability to effectively calm customers and reassure them about the safe and timely delivery of their purchased items
  • Moreover, I take pride in ensuring that customers are kept informed about the status of their orders, thereby fostering a sense of trust and satisfaction in our services
  • During my tenure at Webhelp, I have not only gained invaluable experience but have also acquired a lot of skills and knowledge that have contributed to my personal and professional growth
  • Through continuous learning and on-the-job training, I have enhanced my communication skills, problem-solving abilities, and proficiency in handling customer inquiries with tact and empathy
  • Moreover, I have learned to navigate various challenges inherent in the customer service domain, further refining my ability to provide prompt and effective solutions to customer issues
  • Working at Webhelp has been instrumental in my professional development journey, enabling me to grow both personally and intellectually
  • The supportive work environment and opportunities for skill development have empowered me to expand my capabilities and contribute meaningfully to the company's objectives.

Motivational Coach

WYNKIDS Sdn Bhd
05.2019 - 11.2019
  • In my role as a motivational coach, I adhere to a structured curriculum tailored for children aged 7 to 17, conducting weekly training sessions every Thursday
  • Within this framework, I focus on imparting knowledge and skills across three key components: attitude, mindset, and study techniques
  • Teaching has enriched the lives of my students but has also been a profound learning experience for me
  • Managing a class of 75 students, each with unique personalities, alongside interacting with a diverse range of parents, has taught me invaluable lessons in resilience and adaptability
  • I've learned to navigate various challenges with patience and grace, honing my ability to effectively communicate and connect with individuals from different backgrounds and perspectives
  • Furthermore, my journey as an educator has emphasized the importance of curiosity and embracing mistakes as opportunities for growth
  • Encouraging my students to ask questions and fostering an environment where making mistakes is seen as a natural part of the learning process
  • As I continue to evolve in my role, I am committed to continually refining my communication skills and tailoring my approach to meet the unique needs of each student, ensuring a supportive and enriching learning environment for all.

Intern Writer

Blu Inc Media Sdn Bhd (7408-K)
02.2019 - 03.2019
  • My experience as a writer during my internship, has been incredibly enriching as I've had the opportunity to learn and grow in various aspects
  • Writing articles based on selected columns assigned by my editor has honed my skills as a writer, allowing me to craft engaging and informative content
  • Additionally, I've had the privilege of shadowing during photo shoots, where I've gained insights into the intricacies of beauty spreads, fashion spreads, and cover shoots, enhancing my understanding of visual storytelling
  • Attending events such as conferences and Women's International Day events organized by Blu Inc has provided me with valuable networking opportunities and exposure to diverse perspectives
  • Furthermore, conducting interviews with individuals as resources has expanded my knowledge base and improved my ability to extract meaningful insights from conversations
  • Additionally, translating press releases from English to Malay has strengthened my language proficiency and communication skills in both languages
  • Overall, these experiences have contributed significantly to my professional development and broadened my skill set in various areas of media and communication.

Tuition Teacher

Pusat Tuisyen Perintis Wawasan
01.2017 - 12.2017
  • I taught English (primary & secondary)
  • I taught Mathematics (primary & secondary)
  • I taught Science in Malay & English (secondary)

Teacher

Vital Years Sdn Bhd
04.2015 - 08.2015
  • Work at Vital Years, Denai Alam as a teacher who teaches reading and writing to kids from the age of 3-12 years old.

Teacher Assistant

Bahtera Ilmu Intelligence
01.2014 - 03.2014
  • I assist the four years old
  • I teach them to read and write
  • The syllabus being taught were in English

Education

Bachelor of Mass Communications (Journalism) -

Universiti Sains Malaysia (USM)

Higher Secondary/Pre-U/"A" Level -

UiTM Kuantan
Kuantan, Pahang, Malaysia
04.2015

Skills

InDesign

Budgeting & Planning

Photoshop

Excel

Premium Pro

  • Ethical judgment
  • Assertiveness
  • Multitasking Abilities
  • Self Motivation
  • Adaptability
  • Problem-Solving
  • Professionalism
  • Decision-Making
  • Time Management
  • Written Communication
  • Interpersonal Skills
  • Interpersonal Communication

Timeline

Content Moderator

Accenture Malaysia
12.2021 - Current

Customer service executive

Bank
06.2021 - 11.2021

Cust

Webhelp APAC
01.2020 - 06.2021

Motivational Coach

WYNKIDS Sdn Bhd
05.2019 - 11.2019

Intern Writer

Blu Inc Media Sdn Bhd (7408-K)
02.2019 - 03.2019

Tuition Teacher

Pusat Tuisyen Perintis Wawasan
01.2017 - 12.2017

Teacher

Vital Years Sdn Bhd
04.2015 - 08.2015

Teacher Assistant

Bahtera Ilmu Intelligence
01.2014 - 03.2014

Bachelor of Mass Communications (Journalism) -

Universiti Sains Malaysia (USM)

Higher Secondary/Pre-U/"A" Level -

UiTM Kuantan

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Nia Izzati AzrinContent Moderator, Customer Service, Educator