NHI TRAN
BEAUTY THERAPY
Kuala Lumpur,14
Summary
Proven Therapist with a track record of enhancing patient outcomes at Hoi Spa through evidence-based techniques and exceptional client relations. Excelled in high-pressure environments, boosting spa revenue by innovating services and fostering community engagement at DNC Golf Driving Range. Skilled in intervention planning and customer service, demonstrating a unique blend of empathy and strategic thinking.
Overview
9
9
years of professional experience
Work History
Therapist
Hoi Spa
07.2024 - Current
- Built strong rapport with clients, fostering trust and open communication for effective therapy sessions.
- Managed over 50 customer calls per day
- Improved patient outcomes by implementing evidence-based therapeutic techniques and interventions.
- Facilitated group therapy sessions, promoting supportive environment for shared learning and growth.
- Counseled individuals, groups, and families to bring awareness of problems, deal with crisis situations and develop action plans.
Customer Service Representative
DNC Golf Driving Range
10.2019 - 01.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Managed over 100 customer calls per day
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Establish strong customer network, create community engagement programs at the range.
- Make contracts to lease space and place advertising, increase sale by 15%
- Training yard staff on how to communicate and behave with customers
Spa Supervisor
Bloossom Resort
02.2015 - 09.2019
- Implemented new menu offerings and spa treatments based on guest feedback, continuously improving services to cater to diverse client preferences.
- Conducted regular performance evaluations for staff members, providing constructive feedback for continuous improvement in job performance.
- Provided exceptional customer service, resolving client concerns quickly and professionally while maintaining composure in stressful situations.
- Increased spa revenue by developing and promoting special spa packages and seasonal offers.
Education
INTERNATIONAL CIDESCO BEAUDY THERAPY DIPLOMA
TRAN THI THU NHI
VO DUNG ACADEMY, HO CHI MINH06.2024
High School Diploma -
NHI TRAN
DA NANG, VIET NAM 04.2001 -
Skills
One-on-one sessions
Languages
Vietnamese
Native language
English
Upper intermediate
B2
Interests
Traveling
Reading
Skincare, health care and beauty
Timeline
Therapist
Hoi Spa
07.2024 - Current
Customer Service Representative
DNC Golf Driving Range
10.2019 - 01.2022
Spa Supervisor
Bloossom Resort
02.2015 - 09.2019
High School Diploma -
NHI TRAN
04.2001 -
INTERNATIONAL CIDESCO BEAUDY THERAPY DIPLOMA
TRAN THI THU NHI
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