Wen Han Ng

Responsibilities:

-Driving the Services & Solution Business for Channel segment (distributor, partners) in South Asia + Asia Emerging Market region.

-Manage services portfolio and ensure Inside Sales Team and partners are always updated on Services offerings via training/sharing.

-Main portfolio includes Support, Deployment, Configuration Services, etc - strategy would include business trends analysis, defining and rolling out various initiatives/programs, identifying gaps in the offerings/partners, tracking/reporting, sell-long/wide/deep.

-Build strong relationship with partners and assist sales in handling any case escalations to ensure great partner experience.

-Ensuring partners services performance are consistent and meet the annual services revenue requirement.

Achievement/Award:

- FY23 Q2 : Inspire Award

- FY23 Q1 : Best Channel SSR

- FY22 Q4 : Best Channel SSR

- FY22 Q3 : SA/AEM Channel Services Performance

- FY22 Q3 : Best Channel SSR

- FY22 Q1 : Best Channel SSR

- FY21 : Great Achievement Award

Responsibilities:

- Lead the business setup and operation of the new hotel in Georgetown, Penang.

- Other major roles include Sales & Marketing, Customer Services, HR, Payroll and Finance.
- Simplifying overall daily business operations, minimizing OpEx and boosting sales revenue via OTA platforms.

- Perform monthly reporting/analysis and update to the Business Directors

Achievement/Award:

- 2016 : 91.1% occupancy rate

- 2017 : 93.4% occupancy rate

- 2018 : 91.3% occupancy rate (till mid Dec)

Hotel Reviews based on OTA:

- Agoda : 8.1/10

- Booking.com : 8.3/10

- Traveloka : 8.2/10

- Expedia : 4.7/5

- Tripadvisor : 4/5

- Google : 4.2/5

Responsibilities:

- Proactively sell after-point-of-sales (APOS) services and maintenance warranty (ProSupport, Mission Critical, ProActive Maintenance, Keep Your Hard Drive, Accidental Damage, Carry-in-Services, etc).
- Propose IT solutions (Configurations Services, Asset Recycling) and cross-sell spare parts upgrades.
- Key accounts handling for Singapore market (global, large corporate, government sector and MB.
- Manage customer's IT assets inventory across all LOBs (servers, storages, switches, laptops, desktops).
- Build funnel via email blasting and consistent outbound calls

- Follow-up closely with customers to ensure deals closure and strengthen relationship.
- Engage distributors and channel partners to expand business together.
- Provide sales/system/product training for all new hires before fully on-board.

Achievement:
- FY16 : Q1 (232.72%)
- FY15 : Q4 (559.44%), Q3 (369.59%), Q2 (180.26%), Q1 (372.70%)

- FY14 : Q4 (271.90%), Q3 (248.43%), Q2 (119.64%), Q1 (172.78%)
- FY13 : Q4 (51.46%), Q3 (142.81%), Q2 (250.06%), Q1 (270.66%)
- FY12 : Q4 (268.36%), Q3 (132.62%), Q2 (91.25%)

Award:

- Q2 FY15 : Bronze Award for APJ Commercial Services
- FY14 : APJ Sales Award - Dell Circle of Excellence Award (Trip to Rome, Italy on 24th-28th May 2015)
- Q2 FY14 : Silver Award for APJ Commercial Services
- Q2 FY13 : Bronze Award for APJ Commercial Services
- FY13 : Achievement Award for APJ Commercial Services
- Long Service Award – 5 years

Responsibilities:

- Handle ANZ corporate customers in IT call-center environment.
- Analyse customer's hardware/software/network/OS problem, troubleshoot and resolve issues in a timely manner.
- Ensure agreement to solution given, log case and follow-up closely to ensure case closure within agreed SLA.
- Perform call back to customer with DSAT email survey responded to further investigate, explain and resolve issues for future improvement.
- Guide new hire via phone-buddying/reversing before fully on board.

Responsibilities:

- Joined as a trainee which is part of my Bachelor Degree final year project.
- Personally developed web-based Timesheet System via ASP.NET and MSSQL Server to replace their excel-based system.
- Prepare user manual for the Timesheet System as well as to maintain/debug system for continuous improvement.
- Provide training and support to all staff who use the system.

Achievement/Award:

-Timesheet system was used by MCSB employee and rated 100% satisfaction by employee and the General Manager