Nguyen Nhi

• Actively listen & review content for inappropriate
language, intent, title - thumbnails and other
content for compliance to policies and be able to
rate them on multiple parameters to categorize the
content.
• Review, Rate, Classify, annotate, categorize, group
or label content related to video, audio, text, image,
documents or other relevant data based on defined
guidelines to generate data sets for classification,
production and machine learning purposes.
• Neutral mind-set to digital content that needs
classification & policy review such as: Terrorism
and extremism, Violence, Crimes, Sexual
exploitation, Drug abuse, Spam, Scam, Trolling &
Various types of other harmful and offensive
content

• Assisting new clients with their account onboarding process, ensuring a smooth and
efficient experience for them.
• Providing ongoing support to existing clients, addressing their queries and concerns
regarding the operation of their accounts.
• Collaborating with internal stakeholders to resolve client requests and ensure timely and
satisfactory solutions.
• Ensuring that new and existing clients receive appropriate and accurate communications
regarding their accounts and related services.
• Managing communication channels, including website live chat, phone, and email, to
assist clients whenever necessary.
• Performing Back Office duties as required, which may involve updating customer records
and ensuring compliance with KYC (Know Your Customer)

• Chat support and resolve issues to clients through: telegrams, email, messages in the system.
• Make schedule for all dividend calendar every month.
• Provide advisory services to clients.
• Meet clients' needs through the range of products that our company provide.
• Install and configure operating systems and applications.
• Part time job

• Maintain an updated client, customer, contractor and supplier management system.
• Provide recommendations and suggestions for improvements in any aspects relating to increased performance.
• Help with the onboarding process including screen and interviewing candidates.
• Train new hires as necessary and ensure policies and procedures are followed.
• Follow and processing orders, forms, applications, and requests from Engineers, Sales and description the Customers. Network with all groups and departments involved in customer orders, processing and support.
• Communicating and coordinating with colleagues as necessary with Engineers and Online Engineers through in Oracle Siebel system, project planning for Engineers at site.
• Follow up all of case that agents book schedule with clients for Engineers onsite in the Hospitals to perform: Planned maintenance and fix some machines: (CT/ MRI/ X-RAY/ PET/NUCLEAR/ ULTRASOUND/ SERGERY...)
• GE Healthcare Project

• Develop the academy's learning calendar in line with business objective and resource and demand analyses.
• Establish record and database management processes across the academy.
• Arranging Schedules Teaching for teachers.
• Management of Foreign & Vietnamese Teachers.
• Training the way to teaching English at public schools in Vietnam.
• Observed foreign teachers in public schools.
• Interview guidelines for study abroad.
• Teaching: + English for Kids: Movers, Starters, Flyers, Teen. (From 4 to 18 years) + English Communication. (Adults)