Excel
Ngo Kok Weng
Customer Service
Kuala Lumpur
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.
Overview
1
1
year of professional experience
Work History
Customer Service Representative
Concentrix Malaysia
09.2023 - Current
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Education
SPM -
SMK Taman Connaught
Cheras 2023
Skills
Professional telephone demeanor
Complaint resolution
Software
Microsoft
Languages
Chinese (Mandarin)
Advanced (C1)
English
Intermediate (B1)
Malay
Intermediate (B1)
Timeline
Customer Service Representative
Concentrix Malaysia
09.2023 - Current
SPM -
SMK Taman Connaught
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