ADOBE PHOTOSHOP
NGO KAI MING
Waiter
Johor
Summary
Boosted customer loyalty and enhanced sales by keeping cashiers efficient and focused on customer needs. Skilled in training staff and solving diverse problems by applying excellent critical thinking and conflict resolution abilities to address any need. Prepared to use knowledge and experience to take on all business requirements. Responsible Cashier proficient in handling money, restocking merchandise and helping customers locate products. History of keeping work areas clean, neat and professionally arranged. Good listening skills combined with attentive and detail-oriented nature.
Hardworking Driver with expertise providing excellent transportation services. Engaging and pleasant personality with safe and accident-free driving record. Transportation professional dedicated to delivering packages on time and in perfect condition. Offering excellent interpersonal and time management skills. Seasoned Driver with safe driving record and positive attitude. Highly effective and skilled at determining best routes.
Overview
5
5
years of professional experience
6
6
years of post-secondary education
3
3
Languages
Work History
Driver
126 TRAVEL
JOHOR
07.2018 - 02.2020
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Coordinated efficient routes to avoid delays and optimize schedules.
- Completed routine pre- and post-trip inspections to evaluate vehicles and assess maintenance needs.
- Delivered goods and products to customer on time and in excellent condition.
- Achieved consistent safety targets by adjusting driving to different road and traffic conditions, balancing loads, and avoiding dangerous driving actions.
- Kept detailed mileage and fuel reports to track overall fuel costs.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Answered, scheduled, and responded to reservation calls at specific times and locations.
Line Leader
CAPE MANUFACTURING
JOHOR
04.2020 - 02.2022
- Provided and promoted solutions to eliminate reoccurring problems.
- Assisted in training new employees and implementing procedural changes.
- Collaborated with manager on performance-related issues and employee performance reviews.
- Monitored product quality to achieve superior quality reputation.
- Coordinated staff, parts and process flow to minimize work in progress, eliminate shortages, and maximize productivity.
- Assessed processes and production lines for proper setup per instructions and procedures.
- Tracked material orders and deliveries in accordance with company procedures.
- Maintained communication across key departments and senior leadership team.
- Supervised updating procedures for working documents such as shift reports and handovers.
- Monitored employee performance to determine need for additional education and training.
- Used computer systems to perform diagnostics on electronic and communications components.
- Assisted in troubleshooting assembly-related problems to identify discrepancies and avoid disruptions.
- Followed daily production schedules for organized and on-time deliveries.
- Managed conflict resolutions to encourage professional and positive relationships.
- Communicated shift handover information to keep personnel aware of incomplete tasks.
- Trained and monitored line associates to perform proper assembly techniques, apply best practices and comply with safety procedures.
Cashier Team Lead
FLOWER IN THE WINDOW
JOHOR
03.2022 - 05.2023
- Increased customer loyalty and retention.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Monitored areas for security issues and safety hazards.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Assisted customers by answering questions and fulfilling requests.
- Quickly and accurately counted drawers at start and end of each shift.
- Received and processed customer payments.
- Worked extra shifts during busy periods and covered for call-in employees to maintain service levels.
- Processed both cash and card purchases and returns.
- Operated POS cash register and equipment to collect payments.
- Trained team members on cash register operation and cash handling.
- Communicated with customers and team members to solve problems.
- Mentored new team members on POS system operation, customer service strategies, and sales goals.
- Restocked and organized merchandise in front lanes.
Education
High School Diploma -
01.2012 - 12.2016
Associate of Arts - Design And Visual Communications
03.2022 - 12.2022
Skills
POS systems
Software
MICROSOFT OFFICE
ADOBE ILLUSTRATOR
ADOBE LIGHTROOM
Timeline
Cashier Team Lead - FLOWER IN THE WINDOW
03.2022 - 05.2023
SUS ACADEMY - Associate of Arts, Design And Visual Communications
03.2022 - 12.2022
Line Leader - CAPE MANUFACTURING
04.2020 - 02.2022
Driver - 126 TRAVEL
07.2018 - 02.2020
SMK TAMAN PELANGI - High School Diploma,
01.2012 - 12.2016
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