NG JANE LING
Ipoh
Overview
21
21
years of professional experience
Work History
SALE AND SERVICE STAFF
COWAY SDN BHD
Ipoh, PERAK
11.2025 - Current
- Managed customer enquiries, effectively resolving issues to enhance client satisfaction.
KINDERGARDEN TEACHER
TASKA
Ipoh, PERAK
06.2018 - 01.2020
- Developed child language skills through storytelling, role play and songs.
- Monitored child progress by assessing classwork and providing feedback to keep early learning development aligned with school standards.
- Created new educational activities for playtime to stimulate and engage children.
- Built children's social, emotional and educational skills for well-rounded child development.
Computer Tutor
SUPER SOFT COMPUTER
Ipoh, PERAK
02.2017 - 12.2017
- Trained students in theory and practice of computer usage to fulfil learning needs.
ADMIN Clerk
MAN HOE DEVELOPMENT S/B
Ipoh, PERAK
01.2013 - 12.2014
- Handled photocopying documents, updating files and faxing communications for staff.
- Managed daily office operations and administrative support for the department to maintain efficiency.
- Assisted with the preparation of reports and presentations to support management decision-making.
- Organised and maintained filing systems, ensuring accurate record-keeping for easy retrieval of documents.
- Handled telephone enquiries, providing prompt and courteous service to clients and stakeholders.
- Monitored office supplies inventory and ordered materials to avoid operational disruptions.
- Supported office operations by taking on ad-hoc clerical duties.
- Updated company databases, ensuring accurate and current information was available for business operations.
Customer Support Specialist
SINGAPORE AIRPORT TERMINAL SERVI\CE
Ipoh, PERAK
11.2007 - 12.2010
- Maximised customer satisfaction by resolving service issues promptly.
- Maintained accurate records of customer interactions, detailing inquiries, comments, and resolutions for future reference.
- Managed a high volume of customer interactions, maintaining professionalism and courtesy in all communications.
- Negotiated solutions in challenging situations, achieving positive outcomes for both the customer and the company.
Sales Assistant
CK TANGS (SINGAPORE)
Ipoh, PERAK
05.2005 - 03.2007
- Assisted customers in selecting products, offering detailed advice to meet their needs.
- Kept shelves neat, clean and organised through visual merchandising.
- Assisted customers in locating products and provided detailed information to enhance shopping experience.
Education
Diploma of Higher Education - EXECUTIVE DIPLOMA OF BUSINESS MANAGEMENT
OLYMPIA COLLEGE
Ipoh, 0801-2013
GCSEs - GCE O LEVEL
POI LAM HIGH SCHOOL
Ipoh, 0801-2004
Skills
- Issue resolution
- Child development
- Visual merchandising
- Customer service
- Performance assessment
- Customer relationship management
- Microsoft Office
- Administrative support
Languages
Chinese (Mandarin), Chinese (Cantonese)
First Language
English
Upper Intermediate
B2
Malay
Upper Intermediate
B2
Interests
- BADMINTON
- LISTEN MUSIC
- COLOURING
Timeline
SALE AND SERVICE STAFF
COWAY SDN BHD
11.2025 - Current
KINDERGARDEN TEACHER
TASKA
06.2018 - 01.2020
Computer Tutor
SUPER SOFT COMPUTER
02.2017 - 12.2017
ADMIN Clerk
MAN HOE DEVELOPMENT S/B
01.2013 - 12.2014
Customer Support Specialist
SINGAPORE AIRPORT TERMINAL SERVI\CE
11.2007 - 12.2010
Sales Assistant
CK TANGS (SINGAPORE)
05.2005 - 03.2007
Diploma of Higher Education - EXECUTIVE DIPLOMA OF BUSINESS MANAGEMENT
OLYMPIA COLLEGE
GCSEs - GCE O LEVEL
POI LAM HIGH SCHOOL