Ngathiarasi Langovan
Bandar Seri Alam Masai
Summary
. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Receptionist Cum Admin
Santorini Art Hotel Sdn Bhd
05.2024 - 08.2025
- Create and maintain a balance between state, market and society organizations. Management functions create new values through improved services that respect social and economic needs of tourists
Sales Associate/Stylist
Levis Strauss & Co
03.2024 - 04.2024
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
- Checked store merchandise regularly for proper display and replenishment.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
Store Supervisor/Admin Executive
Great Giant Foods PTD LTD
06.2021 - 01.2024
- Pos machines Handling, Preparing invoice, handling stocks, supervising, manage schedules, To ensure that all store SOP's are executed, Assigned AD HOC jobs, Briefed team on product and promotion changes to support upselling, Coached and mentored store team members to achieve multiple promotions, Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
- Answered questions about store policies and addressed customer concerns.
- Conducted inventory analysis to determine optimal stock levels.
- Kept documentation and records accurate and up-to-date with latest data to prevent errors in processing or delivery.
- Worked with store management to implement company safety programs and awareness, reducing workers' compensation costs.
- Managed supply chain by ordering products from suppliers, negotiating prices and requiring on-time delivery.
- Educated and trained staff to equip with knowledge about products, customer service and store policies.
- Boosted sales by effectively cultivating customer rapport and delivering superior customer service.
- Developed marketing strategies by creating and implementing plans to promote store, attract new customers and increase sales.
- Developed and nurtured lasting relationships with clients through dedicated assistance, issue resolution and active listening.
- Maintained clean, adequately stocked, and organized store by streamlining daily operations and introducing new procedures.
- Mentored new sales associates to contribute to store's positive culture.
- Walked through department multiple times each shift to evaluate and correct issues such as cleaning and stock replenishment needs.
- Examined incoming inventory, merchandised shelves and prevented shrinkage.
- Maintained focus during busy times and delegated tasks to employees to keep business running smoothly.
- Researched issues to obtain appropriate answers to customer inquiries.
- Increased retail space by [Number] square feet by improving gross profits by [Number]%.
- Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.
- Effectively allocated tasks during high-traffic times to keep operations running smoothly and employees focused.
- Submitted reports to senior management to aid in business decision-making and planning.
Sales Telemarketer ( inbound & outbound)
Gibraltar BSN
Kuala Lumpur , Kuala Lumpur
03.2018 - 11.2021
- At the basic level, it ensures that all employees receive their wages. In practice, the payroll function extends to a fairly wide range of administrative and labour issues.
- Answered questions about company offerings with knowledgeable responses about products and services.
- Displayed excellent sales skills and understanding of how to leverage abilities to exceed quotas.
- Completed daily cold calling and outreach to build sales pipeline.
- Asked pertinent questions to understand customer requirements.
- Qualified leads and set up customer appointments for outside sales team.
- Followed up with customers to solicit further sales.
- Overcame objections using friendly, persuasive strategies.
- Pitched products and services to potential customers, securing new deals and sales opportunities.
- Utilized sales techniques to build customer interest and close sales.
Retail Sales Assistant
FAR OCEAN
11.2016 - 01.2018
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records, Promoted sales and special offers for discounts and merchandise options, Opened new merchandise boxes and stocked sales floor racks and shelves with latest items, Explained products' benefits and value, engaging customers in new stock to drive sales, Provided helpful, attentive sales support to generate positive customer feedback, Liaised with customers to determine needs, provide recommendations and upsell services, Monitored inventory supply and salesfloor stock to increase availability and customer convenience.
- Used POS system to process sales, returns, online orders, and gift card activations.
- Assisted customers with prompt and polite support in-person and via telephone.
- Helped customers complete purchases, locate items, and join reward programs.
- Increased sales by offering advice on purchases and promoting additional products.
- Recommended complementary purchases to customers, increasing revenue.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Built customer loyalty and retention by delivering excellent shopping experiences.
- Worked to meet or exceed special targets for credit card applications, special donations and specific product promotions.
- Developed strong rapport with customers and created positive impression of business.
- Wrapped, boxed and weighed bakery department products.
- Used in-store system to locate inventory and place special orders for customers.
- Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
- Created inviting environment for customers by maintaining store organization and cleanliness.
- Monitored customers for signs of security concerns and escalated issues to management.
Retail Sales Associate
WATSON'S PERSONAL CARE STORES
01.2013 - 03.2016
- Worked flexibly across multiple customer access points, Used downtime to clean store floor, rearrange product displays and restock shelves, Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales, Used surveillance systems to mitigate store shrinkage and maintain safety, reporting suspected offenders to authorities for action.
Education
Diploma - Diploma in Business Administration & Tourism Manag
Southern international college
Johor bharu01.2021
Incomplete - Diploma in Medical Laboratory & Technology
Nilai university
Negeri sembilan01.2012
SPM: O Level (5 Credits) -
SMK DB C.M YUSUF
Tanjung Tualang01.2011
Skills
- Scheduling
- Bookkeeping
- Microsoft office specialist certified
- Calm demeanor
Certification
Driving license category B2 DA
LANGUAGES
English
Malay
Tamil
Personal Information
Interests
Hiking
Timeline
Receptionist Cum Admin
Santorini Art Hotel Sdn Bhd
05.2024 - 08.2025
Sales Associate/Stylist
Levis Strauss & Co
03.2024 - 04.2024
Store Supervisor/Admin Executive
Great Giant Foods PTD LTD
06.2021 - 01.2024
Sales Telemarketer ( inbound & outbound)
Gibraltar BSN
03.2018 - 11.2021
Retail Sales Assistant
FAR OCEAN
11.2016 - 01.2018
Retail Sales Associate
WATSON'S PERSONAL CARE STORES
01.2013 - 03.2016
Diploma - Diploma in Business Administration & Tourism Manag
Southern international college
Incomplete - Diploma in Medical Laboratory & Technology
Nilai university
SPM: O Level (5 Credits) -
SMK DB C.M YUSUF