Ngathiarasi Langovan
Admin executive, Retail Supervisor
Masai
Summary
. Productive employee with proven track record of successful project management and producing quality outcomes through leadership and team motivation. Works with clients to determine requirements and provide excellent service.
Overview
12
12
years of professional experience
1
1
Certification
3
3
Languages
Work History
Sales Supervisor/ Store Leader
Levis Strauss & Co
04.2024 - 06.2025
- Achieved sales targets consistently through regular monitoring of team performance and adjusting strategies accordingly.
- Worked jointly with team members to assist with closing sales, cross-selling and upselling of products and services.
- Developed strong relationships with key clients, resulting in repeat business and increased revenue.
- Increased customer satisfaction by addressing and resolving client concerns efficiently.
- Supervised staff successfully, utilizing effective communication and dynamic interpersonal skills.
- Generated detailed reports highlighting team achievements as well as areas requiring further attention or improvement efforts.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
- Handled escalated customer issues promptly, ensuring timely resolution and high levels of client satisfaction.
- Effectively coached team members to reach weekly and monthly sales goals.
- Checked store merchandise regularly for proper display and replenishment.
- Created innovative sales strategies, leading to improved market share and visibility for the company''s products.
- Assisted in forecasting sales trends, allowing for proactive strategy adjustments based on market conditions.
Admin Executive & Tourism Assistant
Pyramid ptd ltd
02.2024 - 06.2024
- Create and maintain a balance between state, market and society organizations. Management functions create new values through improved services that respect social and economic needs of tourists
Store Supervisor/Admin Executive
Great Giant Foods PTD LTD
03.2021 - 01.2024
- Pos machines Handling, Preparing invoice, handling stocks, supervising, manage schedules, To ensure that all store SOP's are executed, Assigned AD HOC jobs, Briefed team on product and promotion changes to support upselling, Coached and mentored store team members to achieve multiple promotions, Prioritised in-store sanitation, safety and health by raising standards and conducting regular inspections.
Admin Assistant & Wifi Dealer
DREAMVEST PTE LTD
02.2020 - 08.2021
- Shared product knowledge with customers while making personal recommendations, Maintained friendly and professional customer interactions, Contributed to repeat and referral business by using strong customer service and problem solving skills, Reach KPI and Targets, Social media Promoter
Admin & Payroll Assistant
MYBRUSH JOHOR
03.2018 - 01.2020
- At the basic level, it ensures that all employees receive their wages. In practice, the payroll function extends to a fairly wide range of administrative and labour issues.
Retail Sales Assistant
FAR OCEAN
02.2016 - 03.2018
- Processed multiple daily stock deliveries to maintain accurate order numbers and inventory records, Promoted sales and special offers for discounts and merchandise options, Opened new merchandise boxes and stocked sales floor racks and shelves with latest items, Explained products' benefits and value, engaging customers in new stock to drive sales, Provided helpful, attentive sales support to generate positive customer feedback, Liaised with customers to determine needs, provide recommendations and upsell services, Monitored inventory supply and salesfloor stock to increase availability and customer convenience.
Retail Sales Associate
WATSON'S PERSONAL CARE STORES
01.2013 - 03.2016
- Worked flexibly across multiple customer access points, Used downtime to clean store floor, rearrange product displays and restock shelves, Displayed merchandise at strategic locations and kept fixtures full and tidy to attract visitors and maximise sales, Used surveillance systems to mitigate store shrinkage and maintain safety, reporting suspected offenders to authorities for action.
Education
High School Diploma - undefined
Southern international college
Johor bharu01.2021
Undergraduate - undefined
Nilai university
Negeri sembilan01.2012
SPM: O Level (5 Credits) - undefined
SMK DB C.M YUSUF
Tanjung Tualang01.2011
Skills
Sales management
Results-based leadership
Inventory control
MS Office proficient
HR and recruitment
Sales training
Customer experience
Sales KPI management
Pricing strategies
Sales reporting
Certification
Driving license category B2 DA
Timeline
Sales Supervisor/ Store Leader
Levis Strauss & Co
04.2024 - 06.2025
Admin Executive & Tourism Assistant
Pyramid ptd ltd
02.2024 - 06.2024
Store Supervisor/Admin Executive
Great Giant Foods PTD LTD
03.2021 - 01.2024
Admin Assistant & Wifi Dealer
DREAMVEST PTE LTD
02.2020 - 08.2021
Admin & Payroll Assistant
MYBRUSH JOHOR
03.2018 - 01.2020
Retail Sales Assistant
FAR OCEAN
02.2016 - 03.2018
Retail Sales Associate
WATSON'S PERSONAL CARE STORES
01.2013 - 03.2016
High School Diploma - undefined
Southern international college
Undergraduate - undefined
Nilai university
SPM: O Level (5 Credits) - undefined
SMK DB C.M YUSUF