NG SIOH EN
CUSTOMER SERVICES
Klang, Selangor
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires and providing customized solutions to build loyalty.
Overview
14
14
years of professional experience
Work History
Senior Customer Service Executive
SINOTRANS LOGISTICS (M) SDN BHD
04.2019 - Current
- HANDLE FOR CUSTOMER SERVICE & OPERATION (EXPORT, IMPORT, TRANSLOADING, CROSS BORDER, SWITCH BL), FROM A~Z.
- CHECK CHARGES APPROVAL LIST, APPROVE FOR AR/AP / MANAGE MONTHLY CLOSING FOR OUR TEAM
- BILL OF LADING MANAGEMENT : CHECK HBL AND CHOP, MANAGE RECORD LIST AND SUBMIT TO HQ,
- MANAGE TEAM MEMBER AND ASSIST TO SOLVING PROBLEM.
- ASSIST MANAGER TO PREPARE MONTHLY REPORT / ORGANIZED FOR MONTHLY MEETING / ARRANGE YEAR END STOCK KEEPING.
- PROVIDE TRAINING TO JUNIOR.
- SUBMIT CREDIT TERM APPLICATION FOR CUSTOMER.
- PREPARE AGREEMENT BETWEEN OUR COMPANY AND CUSTOMER.
Customer Service Executive
AWARDS SHIPPING AGENCY (M) SDN BHD
03.2017 - 03.2019
- HANDLE FOR IMPORT & EXPORT SHIPMENT (ALL OPERATION: CHECK SCHEDULE, BOOKING, ARRANGE HAULAGE/TRANSPORT, CUSTOM CLEARANCE, PREPARE BL).
- SOLVING ISSUE AND REPORT TO DIRECTOR.
- SOURCING RATES & PREPARE QUOTATION TO CUSTOMER.
- JOIN COMPANY SPORT CLUB FOR COMPANY EVENT.
Procurement Executive
NS BLUECSOPE MALAYSIA SDN BHD
10.2016 - 12.2016
- Process MRP item.
- Request quotation from vendors.
- Follow up delivery status (PO Aging)
- Send out PO to vendors.
- Do price comparison.
Customer Service Officer
JENKAR FREIGHT SERVICES (M) SDN BHD
04.2010 - 02.2016
- HANDLE FOR IMPORT & EXPORT OPERATION.
- DOCUMENT PREPARATION (PREPARE BOOKING CONFIRMATION, SHIPPING NOTE/DELIVERY ODER, BILL OF LADING, NOA, OPEN JOB AT ACCOUNT SYSTEM & ISSUE INVOICE
- PREPARE QUOTATION TO CUSTOMER.
- PREPARE MONTLY STATEMENT & CHASING OUTSTANDING PAYMENT.
Education
High School Diploma -
S.M.J.K. KWANG HUA
Klang, Selangor, Malaysia 04.2001 -
Skills
LANGUAGES: BAHASA MALAY, ENGLISH, CHINESE
undefinedAdditional Information
EXPECTED SALARY: RM 8000/MONTH
Timeline
Senior Customer Service Executive
SINOTRANS LOGISTICS (M) SDN BHD
04.2019 - Current
Customer Service Executive
AWARDS SHIPPING AGENCY (M) SDN BHD
03.2017 - 03.2019
Procurement Executive
NS BLUECSOPE MALAYSIA SDN BHD
10.2016 - 12.2016
Customer Service Officer
JENKAR FREIGHT SERVICES (M) SDN BHD
04.2010 - 02.2016
High School Diploma -
S.M.J.K. KWANG HUA
04.2001 -
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