Summary
Overview
Work History
Education
Skills
Languages
Timeline
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NG SHI QI

NG SHI QI

Kuantan

Summary

Facilitated timely homework completion for over 20 students, enhancing study habits in after-school programs. Achieved a 95% customer satisfaction rate as a waitress through consistent positive feedback. Surpassed monthly sales targets as a promoter, reaching up to 120% in multiple campaigns. Provided training for new staff, contributing to efficient daily operations and team success.

Overview

3
3
years of professional experience

Work History

Sales and Cashier

Mitsui Outlet Park Young Hearts
02.2025 - 05.2025
  • Greeted customers entering store and responded promptly to customer needs.
  • Welcomed customers and helped determine their needs.
  • Ensured accuracy in financial transactions, reconciled cash with receipts daily.
  • Reduced processing errors by meticulously following transaction procedures.
  • Mentored new employees on cashier duties and best practices, improving overall staff performance.
  • Enhanced customer satisfaction by providing efficient and accurate cash transactions.

Sales Promoter

Lotus Indera Mahkota Kuantan
07.2024 - 07.2024
  • Boosted sales performance through effective communication of promotional offers and persuasive selling techniques.
  • Resolved customer issues and concerns by listening attentively, identifying root issue, and implementing best resolution possible.
  • Communicated clearly and displayed positive energy and professional outward appearance to foster welcoming environment.
  • Communicated effectively with internal team members, management, and representatives from other departments, ensuring a cohesive collaboration toward shared goals.

Teacher

Little Bean After-school Care Central Parttime
03.2024 - 06.2024
  • Cultivated strong relationships with students, parents, and colleagues through open communication and support.
  • Established clear expectations to effectively manage classroom behavior and enforce rules.
  • Incorporated interactive learning technologies into lesson plans to enhance student engagement.
  • Facilitated regular communication with parents, students, and faculty to provide feedback on instructional strategies.

Restaurant Waiter

66 Foodcourt Kuantan Parttime
01.2023 - 06.2023
  • Processed cash and credit card transactions accurately, maintaining accountability for all sales revenue generated during shifts.
  • Utilized time management skills to prioritize tasks effectively during busy shifts, ensuring prompt attention to all guests'' needs.
  • Developed strong rapport with regular customers, encouraging repeat visits and loyalty to the establishment.
  • Remained calm and poised when dealing with difficult customers or during busy shifts.
  • Helped customers with dietary restrictions, allergies and intolerances obtain safe, delicious food by working closely with kitchen staff on alternatives.

Restaurant Waiter

888 Foodcourt Kuantan Parttime
05.2022 - 12.2022
  • Cultivated strong relationships with regular customers to enhance loyalty and satisfaction.
  • Maintained clean and organized dining areas to ensure optimal guest experience.
  • Quickly reset and cleaned tables to facilitate speedy turnover and guest flow.
  • Answered customer inquiries, recommended menu items, and recorded order information accurately.

Education

SPM

SMK TANAH PUTIH
Kuantan
12.2024

Skills

    Basic Accounting Knowledge: Basic bookkeeping, double-entry, and preparation of simple financial records

    Basic Administrative Skills: Filing, document handling, scheduling, and data entry

    Basic Computer Skills: Microsoft Office (Excel, Word, PowerPoint)

    Communication: verbal and written communication in English, Malay, and Mandarin

    Organization & Time Management: Able to prioritize tasks, meet deadlines, and maintain accuracy

    Teamwork & Adaptability: Work effectively with colleagues and adapt to new office procedures

    Learning & Growth: Fast learner with a positive attitude towards acquiring new skills

Languages

Chinese (Mandarin)
Bilingual or Proficient (C2)
Bahasa Melayu
Advanced (C1)
English
Intermediate (B1)

Timeline

Sales and Cashier

Mitsui Outlet Park Young Hearts
02.2025 - 05.2025

Sales Promoter

Lotus Indera Mahkota Kuantan
07.2024 - 07.2024

Teacher

Little Bean After-school Care Central Parttime
03.2024 - 06.2024

Restaurant Waiter

66 Foodcourt Kuantan Parttime
01.2023 - 06.2023

Restaurant Waiter

888 Foodcourt Kuantan Parttime
05.2022 - 12.2022

SPM

SMK TANAH PUTIH

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