Summary
Overview
Work History
Skills
Software
Education
Certification
Timeline
Hi, I’m

Ng Mui Poh( Elva)

Beautician Branch Manager
261, Jln BM 2/7, Bandar Mutiara Sungai Petani,Kedah
Ng Mui Poh( Elva)

Summary

Beauty Manager with a proven track record at Leia Aesthetic Solution, excelling in staff management and creative merchandising. Leveraged excellent communication and problem-solving skills to boost client retention and achieve significant revenue growth. Expert in sales and marketing strategies, consistently ranked among top performers, demonstrating a blend of hard and soft skills to drive business success.

Overview

7
years of professional experience
2
Certificates
3
Languages
4
years of post-secondary education

Work History

Leia Aesthetic Solution

Beauty Manager
06.2022 - Current

Job overview

  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
  • Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
  • Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
  • Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
  • Implemented new services in response to industry trends, maintaining a competitive edge in the market.
  • Conducted regular staff training sessions to ensure consistent service delivery and adherence to industry best practices.
  • Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
  • Monitored product usage during treatments to minimize waste without compromising service quality or results for clients.
  • Analyzed sales data regularly, adjusting marketing strategies to optimize revenue generation.
  • Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
  • Achieved revenue growth by devising targeted marketing campaigns and cross-promotion strategies with complementary businesses.
  • Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
  • Maintained salon cleanliness and hygiene standards, ensuring a pleasant experience for all clients.
  • Developed and executed successful promotional events, driving increased sales and client loyalty.
  • Streamlined salon operations by implementing efficient booking and scheduling systems.
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
  • Ranked among top sales performers, averaging over $Amount sales annually.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Leia Aesthetics Solution

Beauty Consultant
03.2022 - 05.2022

Job overview

  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Identified client needs and recommended products based on preferences and requirements.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
  • Maintained counter and display areas for cleanliness and organization.
  • Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
  • Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Provided feedback to management regarding customer preferences and emerging trends, leading to more informed purchasing decisions for the store''s inventory.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.

Julies Ladies World

Beauty Therapist
01.2020 - 12.2021

Job overview

  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Improved client satisfaction by providing personalized beauty treatments and consultations.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Maintained counter and display areas for cleanliness and organization.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Developed loyal following of clients by providing high-quality services.
  • Answered phone calls and emails to schedule client appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Used social media platforms to promote salon and services.

Derma K

Beauty Consultant
01.2019 - 10.2019

Job overview

  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Identified client needs and recommended products based on preferences and requirements.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
  • Maintained counter and display areas for cleanliness and organization.
  • Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.
  • Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
  • Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.

Herbaline Gurney Paragon

Beautician Assistant
02.2018 - 12.2018

Job overview

  • Supported senior beauticians in performing various treatments, ensuring client comfort and satisfaction.
  • Built strong rapport with clients through friendly interaction, active listening, and anticipating their needs.
  • Enhanced client satisfaction by providing exceptional customer service and accurately scheduling appointments.
  • Achieved seamless communication between team members with timely updates on appointment schedules or any changes.
  • Efficiently handled front desk duties such as answering phone calls, booking appointments, and processing payments when required.
  • Gained proficiency in various beauty treatments by shadowing experienced beauticians and participating in training sessions.
  • Assisted in inventory management, monitoring stock levels, and placing orders for necessary supplies.
  • Developed a comprehensive understanding of salon offerings to confidently answer client inquiries about services and products.
  • Contributed to a positive work environment by actively participating in team meetings and providing constructive feedback on salon operations.
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Promoted brand loyalty among clients through consistent delivery of exceptional service experiences.
  • Provided thorough consultations to clients before treatments, ensuring their preferences were met throughout the process.
  • Played a key role in maintaining a welcoming atmosphere within the salon by greeting all clients warmly upon arrival.
  • Reduced wait times for clients by promptly preparing treatment rooms between appointments.
  • Increased efficiency within the salon by assisting beauticians during peak hours or when staff shortages occurred.
  • Demonstrated excellent time management skills by efficiently managing multiple tasks simultaneously while maintaining high-quality service standards.
  • Collaborated with team members to plan and execute promotional events, attracting new clients and boosting salon visibility.
  • Answered telephone calls to provide information and schedule new appointments.
  • Set appointments for approximately Number clients per day.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated thorough knowledge of all salon products and services.

Skills

Staff Management

Software

Microsoft Excel

Microsoft Word

Microsoft Power Point

Microsoft OneNote

Education

Daura Esthetique Academy
Raja Uda Penang

Diploma from ITEC Facial Skincare& Facial Electrotherapy
2023.01 - 2023.11 (10 months)

University Overview

Completed professional development in Provide Facial Skincare & Facial Electrotherapy

Isabelle Beauty&Academy
Sungai Petani Kedah

from Certificate of Beautician
2019.01 - 2019.05 (4 months)

University Overview

Provide Facial Skincare, Skincare Knowledge,Understanding Face Skin knowledge

KDU College & University
Georgetown Penang

Diploma from Bachelor Of Hospitality Management :Hotel Manageme
2016 - 2018 (2 years)

University Overview

Completed professional development in Hotel Management

Certification

Derma K Facial Skincare

Timeline

Daura Esthetique Academy
Diploma from ITEC Facial Skincare& Facial Electrotherapy
2023.01 - 2023.11 (10 months)
Beauty Manager
Leia Aesthetic Solution
06.2022 - Current
Beauty Consultant
Leia Aesthetics Solution
03.2022 - 05.2022
Beauty Therapist
Julies Ladies World
01.2020 - 12.2021
Beauty Consultant
Derma K
01.2019 - 10.2019
Isabelle Beauty&Academy
from Certificate of Beautician
2019.01 - 2019.05 (4 months)
Beautician Assistant
Herbaline Gurney Paragon
02.2018 - 12.2018
KDU College & University
Diploma from Bachelor Of Hospitality Management :Hotel Manageme
2016 - 2018 (2 years)
Ng Mui Poh( Elva)Beautician Branch Manager