Summary
Overview
Work History
Skills
Software
Education
Certification
Timeline
Hi, I’m

Ng Mui Poh( Elva)

Beautician Branch Manager
261, Jln BM 2/7, Bandar Mutiara Sungai Petani,Kedah
Ng Mui Poh( Elva)

Summary

Beauty Manager with a proven track record at Leia Aesthetic Solution, excelling in staff management and creative merchandising. Leveraged excellent communication and problem-solving skills to boost client retention and achieve significant revenue growth. Expert in sales and marketing strategies, consistently ranked among top performers, demonstrating a blend of hard and soft skills to drive business success.

Overview

7
years of professional experience
2
Certificates
3
Languages
4
years of post-secondary education

Work History

Leia Aesthetic Solution

Beauty Manager
06.2022 - Current

Job overview

  • Enhanced customer satisfaction by providing personalized beauty consultations and product recommendations.
  • Managed inventory effectively, ensuring adequate stock levels to meet customer demands.
  • Increased client retention rates through effective communication strategies, follow-up appointment scheduling, and targeted promotions for loyal customers.
  • Resolved customer complaints professionally and efficiently, maintaining high levels of customer satisfaction.
  • Created visually appealing merchandising displays that showcased featured products effectively promoting them among customers.
  • Implemented new services in response to industry trends, maintaining a competitive edge in the market.
  • Conducted regular staff training sessions to ensure consistent service delivery and adherence to industry best practices.
  • Improved overall efficiency of daily operations by developing organized processes for booking appointments handling transactions and managing client records.
  • Monitored product usage during treatments to minimize waste without compromising service quality or results for clients.
  • Analyzed sales data regularly, adjusting marketing strategies to optimize revenue generation.
  • Delivered consistently exceptional customer service, establishing lasting relationships with clients and generating repeat business.
  • Achieved revenue growth by devising targeted marketing campaigns and cross-promotion strategies with complementary businesses.
  • Mentored junior staff members, fostering a positive work environment that encouraged growth and development.
  • Maintained salon cleanliness and hygiene standards, ensuring a pleasant experience for all clients.
  • Developed and executed successful promotional events, driving increased sales and client loyalty.
  • Streamlined salon operations by implementing efficient booking and scheduling systems.
  • Applied merchandising and housekeeping procedures, adhering to corporate, and brand standards.
  • Ranked among top sales performers, averaging over $Amount sales annually.
  • Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
  • Trained personnel in equipment maintenance and enforced participation in exercises focused on developing key skills.
  • Reduced waste and pursued revenue development strategies to keep department aligned with sales and profit targets.
  • Established performance goals for employees and provided feedback on methods for reaching those milestones.

Leia Aesthetics Solution

Beauty Consultant
03.2022 - 05.2022

Job overview

  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Identified client needs and recommended products based on preferences and requirements.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
  • Maintained counter and display areas for cleanliness and organization.
  • Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
  • Contributed to visual merchandising efforts by creating attractive displays that showcased featured products effectively.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.
  • Conducted makeovers and skincare consultations, boosting customer confidence in their appearance.
  • Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Kept up-to-date with industry trends and new product launches, enabling accurate recommendations for clients.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Provided feedback to management regarding customer preferences and emerging trends, leading to more informed purchasing decisions for the store''s inventory.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
  • Maintained up-to-date knowledge of store sales, payment policies and security standards.
  • Listened to customer needs and desires to identify and recommend optimal products.

Julies Ladies World

Beauty Therapist
01.2020 - 12.2021

Job overview

  • Maintained a clean and hygienic work environment, adhering to strict sanitation guidelines for client safety.
  • Performed a variety of beauty treatments, including facials, massages, and waxing, for optimal client results.
  • Enhanced client relationships through excellent customer service and effective communication skills.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Helped customers feel relaxed and comfortable through conversation and personal relatability.
  • Improved client satisfaction by providing personalized beauty treatments and consultations.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Managed appointment scheduling efficiently, optimizing the use of available time slots while minimizing wait times for clients.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Assessed individual skin conditions accurately to recommend appropriate treatments or products tailored to each client''s needs.
  • Handled stocking and cleaning of both therapeutic workspaces and front office.
  • Processed payments, entering sales in register for prompt customer service.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Ensured seamless front desk operations by handling phone inquiries, appointment bookings, payment processing, and record-keeping effectively.
  • Efficiently managed inventory levels of supplies and retail products while minimizing waste.
  • Maintained counter and display areas for cleanliness and organization.
  • Developed customized treatment plans based on thorough consultations with clients regarding their skincare concerns and goals.
  • Followed up with customers to increase satisfaction with purchases and services.
  • Developed in-depth product knowledge and kept up to date with latest trends in beauty to avail of resources and apply best practices.
  • Developed loyal following of clients by providing high-quality services.
  • Answered phone calls and emails to schedule client appointments.
  • Provided pre- and post-service consultations to accurately assess clients' needs.
  • Used social media platforms to promote salon and services.

Derma K

Beauty Consultant
01.2019 - 10.2019

Job overview

  • Enhanced customer satisfaction by providing personalized beauty consultations and recommending appropriate products.
  • Assisted in organizing promotional events, resulting in increased brand awareness and store footfall.
  • Achieved personal sales goals consistently through effective time management and prioritization of tasks.
  • Identified client needs and recommended products based on preferences and requirements.
  • Analyzed customer skin to assess conditions and skin type and suggest products and treatments.
  • Offered guidance on proper skincare routines, helping clients achieve healthier and more radiant complexions.
  • Maintained counter and display areas for cleanliness and organization.
  • Improved overall store cleanliness by maintaining an organized workspace throughout daily operations.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Maintained inventory levels by conducting regular stock checks and placing orders as needed, ensuring optimal product availability.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Increased sales revenue through effective product demonstrations and persuasive communication skills.
  • Assisted customers in finding suitable products within budgets without compromising quality or personal preferences.
  • Participated in ongoing training sessions to enhance product knowledge and stay current on industry best practices.
  • Provided personalized skincare recommendations to specifically target top concerns.
  • Delivered exceptional customer service, addressing client concerns and providing solutions to meet their unique needs.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Worked closely with fellow consultants during peak hours to ensure all customers received prompt attention and assistance.
  • Collaborated with team members to achieve monthly sales targets and maintain a positive store environment.
  • Fostered long-term relationships with clients by offering tailored advice, ensuring repeat business and loyalty.

Herbaline Gurney Paragon

Beautician Assistant
02.2018 - 12.2018

Job overview

  • Supported senior beauticians in performing various treatments, ensuring client comfort and satisfaction.
  • Built strong rapport with clients through friendly interaction, active listening, and anticipating their needs.
  • Enhanced client satisfaction by providing exceptional customer service and accurately scheduling appointments.
  • Achieved seamless communication between team members with timely updates on appointment schedules or any changes.
  • Efficiently handled front desk duties such as answering phone calls, booking appointments, and processing payments when required.
  • Gained proficiency in various beauty treatments by shadowing experienced beauticians and participating in training sessions.
  • Assisted in inventory management, monitoring stock levels, and placing orders for necessary supplies.
  • Developed a comprehensive understanding of salon offerings to confidently answer client inquiries about services and products.
  • Contributed to a positive work environment by actively participating in team meetings and providing constructive feedback on salon operations.
  • Maintained a clean and hygienic work environment by regularly sanitizing tools, equipment, and workstations.
  • Promoted brand loyalty among clients through consistent delivery of exceptional service experiences.
  • Provided thorough consultations to clients before treatments, ensuring their preferences were met throughout the process.
  • Played a key role in maintaining a welcoming atmosphere within the salon by greeting all clients warmly upon arrival.
  • Reduced wait times for clients by promptly preparing treatment rooms between appointments.
  • Increased efficiency within the salon by assisting beauticians during peak hours or when staff shortages occurred.
  • Demonstrated excellent time management skills by efficiently managing multiple tasks simultaneously while maintaining high-quality service standards.
  • Collaborated with team members to plan and execute promotional events, attracting new clients and boosting salon visibility.
  • Answered telephone calls to provide information and schedule new appointments.
  • Set appointments for approximately Number clients per day.
  • Scheduled customer appointments and rearranged individual time slots to meet demand.
  • Offered exceptional service and support to walk-in and scheduled customers.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated thorough knowledge of all salon products and services.

Skills

Staff Management

Creative merchandising

Business planning

Sales and marketing

Problem-Solving

Excellent Communication

Software

Microsoft Excel

Microsoft Word

Microsoft Power Point

Microsoft OneNote

Education

Daura Esthetique Academy
Raja Uda Penang

Diploma from ITEC Facial Skincare& Facial Electrotherapy
2023.01 - 2023.11 (10 education.months_Label)

University Overview

Completed professional development in Provide Facial Skincare & Facial Electrotherapy

Isabelle Beauty&Academy
Sungai Petani Kedah

from Certificate of Beautician
2019.01 - 2019.05 (4 education.months_Label)

University Overview

Provide Facial Skincare, Skincare Knowledge,Understanding Face Skin knowledge

KDU College & University
Georgetown Penang

Diploma from Bachelor Of Hospitality Management :Hotel Manageme
2016 - 2018 (2 education.years_Label)

University Overview

Completed professional development in Hotel Management

Certification

Derma K Facial Skincare

Timeline

Daura Esthetique Academy
Diploma from ITEC Facial Skincare& Facial Electrotherapy
2023.01 - 2023.11 (10 education.months_Label)
Beauty Manager
Leia Aesthetic Solution
06.2022 - Current
Beauty Consultant
Leia Aesthetics Solution
03.2022 - 05.2022
Beauty Therapist
Julies Ladies World
01.2020 - 12.2021
Beauty Consultant
Derma K
01.2019 - 10.2019
Isabelle Beauty&Academy
from Certificate of Beautician
2019.01 - 2019.05 (4 education.months_Label)
Beautician Assistant
Herbaline Gurney Paragon
02.2018 - 12.2018
KDU College & University
Diploma from Bachelor Of Hospitality Management :Hotel Manageme
2016 - 2018 (2 education.years_Label)
Ng Mui Poh( Elva)Beautician Branch Manager