NG LAY HOON
ADMIN CUM HR
KLANG
Summary
Dynamic professional with a proven track record at ICE BLANC DAIRY SDN BHD, excelling in customer support and client relationship building. Recognized for enhancing customer satisfaction and streamlining processes, I leverage strong communication skills and data entry proficiency to drive results and foster positive client interactions.
Overview
27
27
years of professional experience
5
5
Languages
Work History
ADMIN REPRESENTATIVE
ICE BLANC DAIRY SDN BHD
09.2024 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
ADMIN HR ACCOUNT
CU MART
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
HR CUM ADMIN MANAGER
PUSAT JAGAAN SMART WORLD
03.2005 - 04.2020
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
Admin Cum Account Manager
MING HONG TYRE & BATTERY SERVICE
05.2005 - 09.2009
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
Personal Assistant
Tops Supermarket
10.2001 - 09.2004
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
PRODUCTION CUM SALES REPRESENTATIVE
LOGOMAS PACKING MALAYSIA SDN BHD
06.2001 - 09.2001
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
General Office Clerk
SHINWA METALS MALAYSIA SDN BHD
03.1999 - 07.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Processed client rebate reconciliation, reporting and check requests.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
Customer Service Representative
Easycall
11.1998 - 03.1999
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - International Management
OXFORD BROOKES UNIVERSITY
NILAI 04.2001 -
Skills
Customer support
Technical troubleshooting
Client service
Sales reporting
Paperwork processing
Data entry proficiency
Client relationship building
SWIMMING, SINGING
LIKE SWIMMING TO COOL DOWN MYSELF
SINGING TO RELEASE THE PRESSURE
Timeline
ADMIN REPRESENTATIVE
ICE BLANC DAIRY SDN BHD
09.2024 - Current
ADMIN HR ACCOUNT
CU MART
04.2020 - Current
Admin Cum Account Manager
MING HONG TYRE & BATTERY SERVICE
05.2005 - 09.2009
HR CUM ADMIN MANAGER
PUSAT JAGAAN SMART WORLD
03.2005 - 04.2020
Personal Assistant
Tops Supermarket
10.2001 - 09.2004
PRODUCTION CUM SALES REPRESENTATIVE
LOGOMAS PACKING MALAYSIA SDN BHD
06.2001 - 09.2001
Bachelor of Arts - International Management
OXFORD BROOKES UNIVERSITY
04.2001 -
General Office Clerk
SHINWA METALS MALAYSIA SDN BHD
03.1999 - 07.1999
Customer Service Representative
Easycall
11.1998 - 03.1999