NG LAY HOON
ADMIN CUM HR
KLANG
Summary
Dynamic professional with a proven track record at ICE BLANC DAIRY SDN BHD, excelling in customer support and client relationship building. Recognized for enhancing customer satisfaction and streamlining processes, I leverage strong communication skills and data entry proficiency to drive results and foster positive client interactions.
Overview
27
27
years of professional experience
5
5
Languages
Work History
ADMIN REPRESENTATIVE
ICE BLANC DAIRY SDN BHD
09.2024 - Current
- Communicated with clients and customers to gather, provide and share updated information on products and services.
- Handled customer complaints quickly and professionally to restore customer confidence and prevent loss of business.
- Increased customer satisfaction by addressing and resolving complaints in a timely manner.
- Exceeded performance targets through diligent work ethic and focus on results-driven tasks.
- Enhanced company reputation by providing exceptional customer service and support.
- Developed and maintained positive customer relations and coordinated with team members to properly handle requests and questions.
- Contributed to team sales goals by upselling products and services to customers.
- Streamlined internal processes for improved efficiency, reducing overall costs for the organization.
ADMIN HR ACCOUNT
CU MART
04.2020 - Current
- Self-motivated, with a strong sense of personal responsibility.
- Excellent communication skills, both verbal and written.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Passionate about learning and committed to continual improvement.
HR CUM ADMIN MANAGER
PUSAT JAGAAN SMART WORLD
03.2005 - 04.2020
- Supervised staff and delegated tasks to maintain positive, productive administrative operations.
- Updated reports, managed accounts, and generated reports for company database.
- Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
- Improved office efficiency by implementing streamlined administrative processes and procedures.
- Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
- Managed sensitive information discreetly, ensuring proper storage and disposal practices were followed at all times to maintain confidentiality compliance standards.
- Interviewed, recruited and onboarded new staff for high-performing administration teams.
- Met department budgets by monitoring and reporting on office expenses.
Admin Cum Account Manager
MING HONG TYRE & BATTERY SERVICE
05.2005 - 09.2009
- Increased client satisfaction by building strong relationships and addressing their needs promptly.
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Maintained high client retention rate by providing exceptional customer service and anticipating client needs.
- Collaborated with sales team to identify potential upsell opportunities and expand client base.
- Conducted regular account reviews to identify areas for improvement and ensure continued success.
- Developed customized account plans for clients to help them achieve their business goals.
Personal Assistant
Tops Supermarket
10.2001 - 09.2004
- Responded to emails and other correspondence to facilitate communication and enhance business processes.
- Assisted in the preparation of presentations and reports, contributing to well-informed decision making.
- Oversaw personal and professional calendars and coordinated appointments for future events.
- Maintained confidentiality and discretion while handling sensitive information relevant to company operations.
- Aided executive in personal tasks such as scheduling appointments or running errands when needed.
- Maintained appropriate filing of personal and professional documentation.
PRODUCTION CUM SALES REPRESENTATIVE
LOGOMAS PACKING MALAYSIA SDN BHD
06.2001 - 09.2001
- Expanded customer base through cold calling, networking, and relationship building.
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Increased sales revenue by identifying and targeting high-potential accounts.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Maintained up-to-date knowledge of industry trends for informed decision-making during client interactions.
- Generated additional sales opportunities with upselling and cross-selling techniques.
General Office Clerk
SHINWA METALS MALAYSIA SDN BHD
03.1999 - 07.1999
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Responded to inquiries from callers seeking information.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Prepared mail and packages for shipment, pickup, and courier services to expedite delivery.
- Processed client rebate reconciliation, reporting and check requests.
- Updated company databases regularly to ensure accurate employee contact information was readily available when needed.
Customer Service Representative
Easycall
11.1998 - 03.1999
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Education
Bachelor of Arts - International Management
OXFORD BROOKES UNIVERSITY
NILAI 04.2001 -
Skills
Customer support
SWIMMING, SINGING
LIKE SWIMMING TO COOL DOWN MYSELF
SINGING TO RELEASE THE PRESSURE
Timeline
ADMIN REPRESENTATIVE
ICE BLANC DAIRY SDN BHD
09.2024 - Current
ADMIN HR ACCOUNT
CU MART
04.2020 - Current
Admin Cum Account Manager
MING HONG TYRE & BATTERY SERVICE
05.2005 - 09.2009
HR CUM ADMIN MANAGER
PUSAT JAGAAN SMART WORLD
03.2005 - 04.2020
Personal Assistant
Tops Supermarket
10.2001 - 09.2004
PRODUCTION CUM SALES REPRESENTATIVE
LOGOMAS PACKING MALAYSIA SDN BHD
06.2001 - 09.2001
Bachelor of Arts - International Management
OXFORD BROOKES UNIVERSITY
04.2001 -
General Office Clerk
SHINWA METALS MALAYSIA SDN BHD
03.1999 - 07.1999
Customer Service Representative
Easycall
11.1998 - 03.1999
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