NG KAR CHUN

• Followed up with customers about resolved issues to maintain high standards of customer service.
• Responded to customer requests, offering excellent support and tailored recommendations to address needs.

• Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
• Investigated and resolved customer inquiries and complaints quickly.

• Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
• Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.