Summary
Overview
Work History
Education
Skills
Timeline
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NG KAH HAO

NG KAH HAO

SENIOR BARISTA & ASSISTANT STORE MANAGER
Cheras, Kuala Lumpur

Summary

Certified and passionate barista with 6 years of experience. Consistently delivering quality coffee drinks with a personal, engaging customer service style. Beside, being a barista is knowing how to engage with customers and simply being friendly.

Overview

8
8
years of professional experience

Work History

SENIOR BARISTA & ASSISTANT STORE MANAGER

Aison Bakery & Coffee
10.2023 - Current
  • Maintained a clean and organized workspace for optimal productivity and safety.
  • Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
  • Contributed to a positive team environment through effective communication and collaboration with colleagues.
  • Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
  • Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
  • Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
  • Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
  • Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.

SENIOR BARISTA & ASSISTANT STORE MANAGER

SHAN MU CAFE
02.2023 - 09.2023
  • Good at innovation and special creative drinks.
  • Trained new team members with positive reinforcement and respectful, encouraging coaching.
  • Elevated customer loyalty by using strong communication abilities to resolve customer problems.
  • Customized training strategies based on individual barista knowledge, experience and strengths.

BARISTA & ASSISTANT STORE MANAGER

Bookmark Coffee
06.2018 - 02.2023
  • Worked in coffee shop and performed general duties associated with serving coffee and bakery goods to customers.
  • Learned process for creating such items as lattes, iced coffees, espresso, and many other coffee drinks and bakery items.
  • Fulfilled general supervisory duties such as correcting problems, mitigating customer dissatisfaction, and maintaining stock of supplies.

BAKERY ASSISTANT

Bread Story Sdn Bhd
08.2016 - 04.2018
  • Mix ingredients together using store recipes for baked goods in the bakery department of a major grocery store chain.
  • Monitor ovens, ingredients, and temperature gauges to determine doneness of each cake, pie, or batch of cookies.
  • Achieve the weekly production number goal for the bakery by focusing on each individual task and not making mistakes leading to food waste.

Education

Diploma in Baking And Patisserie

Butter & Olive College of Baking And Culinary Arts
Puchong, Selangor
2016

Skills

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Timeline

SENIOR BARISTA & ASSISTANT STORE MANAGER

Aison Bakery & Coffee
10.2023 - Current

SENIOR BARISTA & ASSISTANT STORE MANAGER

SHAN MU CAFE
02.2023 - 09.2023

BARISTA & ASSISTANT STORE MANAGER

Bookmark Coffee
06.2018 - 02.2023

BAKERY ASSISTANT

Bread Story Sdn Bhd
08.2016 - 04.2018

Diploma in Baking And Patisserie

Butter & Olive College of Baking And Culinary Arts

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NG KAH HAOSENIOR BARISTA & ASSISTANT STORE MANAGER