NG KAH HAO
SENIOR BARISTA & ASSISTANT STORE MANAGER
Cheras, Kuala Lumpur
Summary
Certified and passionate barista with 6 years of experience. Consistently delivering quality coffee drinks with a personal, engaging customer service style. Beside, being a barista is knowing how to engage with customers and simply being friendly.
Overview
8
8
years of professional experience
Work History
SENIOR BARISTA & ASSISTANT STORE MANAGER
Aison Bakery & Coffee
10.2023 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Supported training efforts for new hires, sharing knowledge of coffee making techniques and customer service standards.
- Optimized beverage presentation through creative garnishing techniques, elevating the visual appeal of each drink served.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Maintained and operated espresso machines, blenders, commercial coffee brewers, coffee pots, and other equipment.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
SENIOR BARISTA & ASSISTANT STORE MANAGER
SHAN MU CAFE
02.2023 - 09.2023
- Good at innovation and special creative drinks.
- Trained new team members with positive reinforcement and respectful, encouraging coaching.
- Elevated customer loyalty by using strong communication abilities to resolve customer problems.
- Customized training strategies based on individual barista knowledge, experience and strengths.
BARISTA & ASSISTANT STORE MANAGER
Bookmark Coffee
06.2018 - 02.2023
- Worked in coffee shop and performed general duties associated with serving coffee and bakery goods to customers.
- Learned process for creating such items as lattes, iced coffees, espresso, and many other coffee drinks and bakery items.
- Fulfilled general supervisory duties such as correcting problems, mitigating customer dissatisfaction, and maintaining stock of supplies.
BAKERY ASSISTANT
Bread Story Sdn Bhd
08.2016 - 04.2018
- Mix ingredients together using store recipes for baked goods in the bakery department of a major grocery store chain.
- Monitor ovens, ingredients, and temperature gauges to determine doneness of each cake, pie, or batch of cookies.
- Achieve the weekly production number goal for the bakery by focusing on each individual task and not making mistakes leading to food waste.
Education
Diploma in Baking And Patisserie
Butter & Olive College of Baking And Culinary Arts
Puchong, Selangor2016
Skills
Timeline
SENIOR BARISTA & ASSISTANT STORE MANAGER
Aison Bakery & Coffee
10.2023 - Current
SENIOR BARISTA & ASSISTANT STORE MANAGER
SHAN MU CAFE
02.2023 - 09.2023
BARISTA & ASSISTANT STORE MANAGER
Bookmark Coffee
06.2018 - 02.2023
BAKERY ASSISTANT
Bread Story Sdn Bhd
08.2016 - 04.2018
Diploma in Baking And Patisserie
Butter & Olive College of Baking And Culinary Arts
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