Ng chu sheng

• Managed daily operations of branch, overseeing staff performance and customer service standards.
• Maintained high levels of customer satisfaction through exceptional service and prompt resolution of complaints.
• Conducted regular staff meetings to communicate targets, performance expectations, and company updates.
• Developed and implemented strategies to increase sales and profitability within the branch.
• Fostered a positive working environment, promoting teamwork and employee satisfaction.
• Prepared and presented reports on branch performance, trends, and forecasts to senior management.
• Analysed financial reports to monitor branch performance and identify areas for improvement.

Dedicated badminton professional with expertise as a VICTOR Badminton Stringer and Product Expert. Skilled in professional racket stringing, equipment consultation, product recommendations, and customer service. Committed to delivering high-quality workmanship, maintaining precision and consistency, and helping players select equipment that best suits their playing style. Strong interpersonal skills with a passion for badminton and providing an excellent customer experience.