NG CHING PEI

Handle customer inquiries about shipments and deliveries
Coordinate with operations, warehouse, and transport teams
Solve delivery issues and manage complaints
Prepare and check logistics documents
Monitor shipment status and ensure on‑time delivery
Build strong customer relationships and support daily operations

• Assisted in managing shipments by coordinating logistics and tracking deliveries.
• Supported outgoing shipments by air and sea
• Managed daily airfreight export operations.
• Coordinated truck bookings to ensure efficient transportation of shipments.
• Monitor shipment movement from origin until destination
• Manage daily booking with carriers, clients, and related parties
• Ensure smooth and timely freight process flow
• Prepare AWB for all the courier service
• Arrange pickup for all the shipment
• Prepared invoices and delivery orders for shipments
• Support on billing invoices
• Prepare monthly report
• Work closely with internal departments (sales and operations) to coordinate customers cargo status
• Addressed customer complaints, claims, and issues
• Documented customer complaints and completed corrective action requests.
• Familiar with Incoterms 2010
• Helped cultivate and maintain business relationships by professionally handling partner and customer needs.
• Prepared and presented sales reports and customer profiles to upper management.
• Collaborated with sales and marketing teams to create and execute promotional campaigns.
• Followed up on web leads, pre-qualified contacts and converted potential customers into sales appointments.

• Support monthly payroll
• Prepare pay slip for all the staff
• Prepare cheque or cash for staff

• Support training deployment including logistics arrangements, training material and inventory management
• Manage all Kulim & Penang soft skills offerings from end-to-end including instructor solicitation, building offerings in My Learning, and ensuring all offerings are deployed successfully per schedule
• Single ILD point-of-contact for Kulim & Penang, managing all customer queries, providing support to instructors and learners as a My Learning and My Learning Reports expert.
• Responsible for all Kulim & Penang ILD infrastructure (training rooms, equipment, materials & store)
• Assist in event coordination such as New Hire events, Instructor events and College of Supervisors and College of Management events.

• Provided customer service at point of sale
• Managed invoicing procedures for client accounts to maintain accurate billing
• Completed inventory management tasks to ensure stock availability
• Created purchase orders for supplies to support operational needs