NEVASS A/L SACHITHANANTHAN

• Delivered 2nd level transmission support, diagnosing and troubleshooting major network failures involving switch/router products.
• Conducted network audits, performance analysis, and monitoring to ensure service availability and meet KPIs.
• Collaborated with leads, vendors, and management for fault restoration and provided timely progress updates.
• Generated and analyzed reports for problematic links, recommending and implementing troubleshooting solutions to minimize outages.
• Diagnosed issues and performed troubleshooting for PTN/router products, identifying causes of Network Element (NE) failures.
• Managed team efforts in provisioning, rerouting, and providing technical support for seamless operations.
• Liaised with leased line providers to address recurring incidents and demanded service improvements.
• Supported network design (HLD/LLD) by working closely with engineering/planning teams.
• Ensured IP access network stability and service availability.
• Led new rollout implementations, WP integrations, and timely network integrations.
• Resolved TTs, alarms, and equipment errors within SLA timelines.
• Configured and migrated new IP circuits while escalating abnormalities to relevant parties promptly.

• Incident and alarm monitoring and work over in SM9 and Snow Tools for leverage and dedicated devices

• Troubleshoot on network devices including switches, routers, load balancer, wireless AP and WLAN controller
• Incident investigation and troubleshoot via SSH, APIC GUI, and Cisco Meraki GUI
• Ensuring client satisfaction by maintaining key network incident SLA’s which directly impacts the network’s reliability

• Create and manage Ticketing tools system. • Raise case with external vendor and ISP and follow up until incident resolution met.

• Experience in LAN/WAN, VLAN Technologies and knowledge of TCP/IP protocol suite and routing protocols including EIGRP, OSPF and BGP

• Conduct coaching and KT sessions with new engineers.

• Provide support and assistance to user’s case via email in network perspective

• Conducted maintenance and troubleshooting for railway communication systems
• Coordinated with contractors on system installations

• Designed and implemented LAN solutions and optimized network performance
• Provided expertise in routing, VPNs, and ADSL technologies

• Performed cash replenishment and maintenance for ATMs and CDMs