Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
NESHANTINE CHINNAPAN

NESHANTINE CHINNAPAN

DENGKIL

Summary

Motivated and customer-focused professional with experience in Customer Service and Sales & Marketing. Skilled in communicating with customers, handling inquiries, promoting products, and building positive customer relationships. Adaptable, team-oriented, and committed to delivering excellent service and achieving company goals.

Overview

4
4
years of professional experience

Work History

CUSTOMER SERVICE /SALES AND MARKETING

URBAN UPFRONT CAPITAL
DENGKIL,SELANGOR, MALAYSIA
04.2024 - Current
  • Managed complaints with calm, clear communication and problem-solving.
  • Maintained clean, safe working environments to eliminate accident risks.
  • Achieved service time and quality targets.
  • Engaged with customers to better understand needs and deliver excellent service.
  • Identified issues, analysed information and provided solutions to problems.
  • Built and maintained courteous and effective working relationships.
  • Handled customer concerns and escalated major issues to supervisor.
  • Promoted safe working environment by implementing regulatory standards, policies and guidelines.
  • Maximised customer engagement and satisfaction by delivering excellent customer service.

Administrator/Receptionist

BEST EXPRESS
DENGKIL,SELANGOR, MALAYSIA
04.2022 - 09.2022
  • Managed front desk operations, greeting visitors and directing them to appropriate departments for enhanced organisational efficiency.
  • Answered telephone calls to offer information, direct callers and take messages.
  • Managed all incoming and outgoing mail and deliveries, directing items to correct staff members promptly.
  • Promptly answered external calls, dealing with bookings and customer queries.

Education

SVQ Level 2 - SKM 2 IN PASTRY

SILVERSPOON INTERNATIONAL COLLEGE
PUSAT PERDANGANGAN PUCHONG
2023

UPSR

SJK(C) DENGKIL
DENGKIL SELANGOR
2021

SPM

SMK DENGKIL
DENGKIL,SELANGOR
2021

Skills

  • Customer engagement
  • Complaint resolution
  • Front desk management
  • Telephone communication
  • Problem solving
  • Communication skills
  • Public speaking

Languages

English
Upper Intermediate
B2
Tamil
Proficient
C2
Chinese (Mandarin)
Proficient
C2
Malay
Proficient
C2

Timeline

CUSTOMER SERVICE /SALES AND MARKETING

URBAN UPFRONT CAPITAL
04.2024 - Current

Administrator/Receptionist

BEST EXPRESS
04.2022 - 09.2022

SVQ Level 2 - SKM 2 IN PASTRY

SILVERSPOON INTERNATIONAL COLLEGE

UPSR

SJK(C) DENGKIL

SPM

SMK DENGKIL
NESHANTINE CHINNAPAN