Hi, I’m
Neshalinee Balasingam
Customer Service Executive
Summary
Dynamic and adaptable professional recognized for a strong work ethic and positive attitude, with a proven track record of thriving in diverse environments. Exceptional communication skills and a commitment to delivering outstanding customer service have been demonstrated across various sectors, including security, administration, and front desk operations. Resourceful problem-solver embracing challenges and actively seeking opportunities for improvement, consistently driving operational efficiency. Dedicated to fostering positive relationships that enhance collaboration and contribute to organizational success.
Overview
16
years of professional experience
3
Languages
Work History
Startek
Customer Service Executive
07.2024 - 04.2025
Job overview
- Handling a high volume of customer inquiries, complaints, and requests.
- Providing accurate and helpful details about products, services, and policies.
- Addressing and resolving customer issues using scripts and troubleshooting steps.
- Documenting call details, including customer information, inquiries, and resolutions.
- Adhering to company policies, procedures, and quality standards.
- Participating in training programs to improve knowledge and performance.
- Demonstrating excellent verbal and written communication, including telephone etiquette.
Sathi Resources
Admin Clerk & Customer Service
08.2021 - 11.2022
Job overview
- Handled customer queries, orders, and complaints effectively.
- Managed vendor coordination, deliveries, and appointment follow-ups.
- Updated company records and maintained office inventory.
- Operated office equipment including printers, copiers, and fax machines.
Prosegur Pte Ltd
Security Concierge & Front Desk
07.2017 - 03.2019
Job overview
- Served as a primary point of contact for guests, providing guidance and assistance.
- Arranged special events, made reservations, and managed visitor badges.
- Handled client complaints, maintained schedules, and received deliveries.
One Stop Distribution Network Sdn Bhd
Admin Clerk & Sales Representative
02.2013 - 01.2016
Job overview
- Assisted customers with product inquiries and processed sales orders.
- Prepared quotations, billing, and managed store inventory.
- Handled database updates and coordinated merchandise deliveries.
Securitas Pte Ltd
Security Officer
09.2009 - 05.2012
Job overview
- Monitored and authorized premises access for visitors and employees.
- Conducted regular patrols to ensure security and safety.
- Prepared reports on daily activities and incidents.
Education
Pokers Co-operative Society LtdSingapore
Certificate from Security
01.2010
Trains Air Vacation Training Center (M) Sdn Bhd
Business Admin & Ticketing
01.2004
Locke AcademicPort Dickson
MS Office, Word, Excel, PowerPoint
01.2003
Sekolah Menengah Kebangsaan Bukit SaujanaNegeri Sembilan
Secondary School Certificate
01.2002
SK Port DicksonNegeri Sembilan
UPSR
01.1997
Skills
Customer Service & Front Desk Operations
MS Office (Word, Excel, PowerPoint)
Communication & Interpersonal Skills
Presentation & Telephone Etiquette
Administrative Support
Complaint Handling & Problem Solving
Inventory Management & Order Processing
Security Operations
Timeline
Customer Service Executive
Startek
07.2024 - 04.2025
Admin Clerk & Customer Service
Sathi Resources
08.2021 - 11.2022
Security Concierge & Front Desk
Prosegur Pte Ltd
07.2017 - 03.2019
Admin Clerk & Sales Representative
One Stop Distribution Network Sdn Bhd
02.2013 - 01.2016
Security Officer
Securitas Pte Ltd
09.2009 - 05.2012
Pokers Co-operative Society Ltd
Certificate from Security
Trains Air Vacation Training Center (M) Sdn Bhd
Business Admin & Ticketing
Locke Academic
MS Office, Word, Excel, PowerPoint
Sekolah Menengah Kebangsaan Bukit Saujana
Secondary School Certificate
SK Port Dickson
UPSR