Nelly Wong

• Drive optimal sales with regards to customer proximity and incremental overall sales based on total number of referral recruitment.
• Responsible for Network concept promotion, roll-out and implementation into the market - Monitor & track network quality development and execution -
• Support for all event related tasks which includes and not limited to zoom meetings, e-recognition and quarterly award recognition convention.
• Evaluated distributor performance data, utilizing insights to inform future strategy development and execution.
• Achieved sales goals and service targets by cultivating new customer relationships.
• Served as primary point of contact for distributors, providing ongoing business support and coaching in a timely manner.
• Established strong relationships with key distributor partners, driving increased collaboration and business opportunities.
• Enhanced distributor performance by delivering comprehensive training programs focused on product knowledge and effective sales techniques.
• Built relationships with customers and community to establish long-term business growth.
• Increased distributor sales by developing and implementing targeted strategies for account growth.
• Developed deep understanding of customer needs, priorities and pain points to deliver customized sales strategy coaching.
• Organized recognition events and interacted with distributors to increase sales volume.
• Implemented incentive programs designed to motivate distributors to achieve ambitious sales targets.
• Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
• Analyzed regional sales data to identify opportunities for pipeline improvement and created action plans to capitalize on opportunities.

• Manages 4 markets (Malaysia, Singapore , Pakistan & Taiwan/Macao) content moderation operations with 7 direct reporting Team leaders and 6 Team Quality Advisors to deliver 97% work accuracy and 80% Service Level Agreement.
• Developed KPI performance measurement strategies, implementation of team leaders' operational performance
• Oversee overall team staffing workflow, ensuring operational excellence.
• Stakeholders management to ensure operational optimization.
• Team members career development layout planning in collaboration with Talent Development team.
• Overall team morale monitoring and retention through team wellness program and recognition program.
• Administration of monthly and annual review for direct reports and set clear OKR for team to align with team growth and company's business directions.
• Consistent process flow improvements within department through constant coffee session with skip level and direct reports, creating 360 conversation and review on process flaws and and inclusivity of solution proposal.

Achievements:

• Successfully grew the department from 25 headcounts to 280 headcounts within 2 years time.
• Successfully started up 4 new markets, department processes, SOP and healthy department culture, together with 3 talent development program, such as Buddy Program, Job Rotation Program and Rise Up program which helped more than 20 employees to grow their career laterally and horizontally within the company.
• Successfully mentored 2 moderators to be promoted to SME and Team Quality Advisor
• 1 Team Advisor promoted to Team Leader role. - President of T&S KL Engagement Club which lead multiple company and department level events as President and Project Manager such as KL Recognition Townhall, R2 Department Townhall and Company Anniversary
• Awarded Culture Champions and Company Brand Ambassador. - Awarded ByteStyle Award Jan-Feb 2022.
• Awarded Team Award Apr - May 2022 nomination for Engagement Club 2021
• Nominated for ByteStar Award 2022.

• Manages a team of 22 to 50 direct reports in Community Content Management to deliver 97% work accuracy and 80% Service Level Agreement.
• Stakeholders management to ensure operational excellence.
• Staffing workflow management ensuring manpower sufficiency in 24 hours operation.
• Conducts monthly and annual review of team members providing effective performance and personal development improvements.
• Initiated several talent development projects, such as Buddy Program, Job Rotation Program, Rise Up program.
• Manages multiple company and department level events as Project Manager such as KL Recognition Townhall, R2 Department Townhall and 2021 Int'l Women's Day Bazaar.
• Participate in multiple sitewide engagement activities as project committee.
• Awarded Special Contribution Award for Nov-Dec 2021 nomination.
• Awarded Team Award for Sept-Dec 2021 nomination.

• Major responsibilities are event marketing planning, event agenda planning, vendor sourcing and quotation, budgeting, manpower planning, venue recce, and overall event coordination. - Events Handled: - Weekly OPP (no
• Of attendees average 30) - Monthly seminar (no
• Of attendees: 50) - Training camp for confidence building (no
• Of attendees: 30) - Incentive trip to Bali (no
• Of attendees: 70) - Leadership Conference and Summit 2019 (no
• Of attendees: 1000)

• Planned, prepared and executed all corporate events and activities related to business builders. - Events handled: - MY&SG Convention 2018 & 2019 - Largest event of the year (no
• Of attendees: 1,500) - Leadership Summit 2018 - Second largest event of the year (no
• Of attendees: 1,200) - Leadership Recognition & Celebration - 3 times a year for central region (no
• Of attendees: 500) - Regional Recognition and Celebration - 3 times a year in North & South regions (no
• Of attendees: 100) - Fast Track Incentive Trip - New Zealand, Hokkaido, Taipei & Europe - Vendor quotation, route planning, recee, leading trip - International Senior Leadership Council Trip - Bali (Leaders from 17 countries) - Assisted US management team with product display - Coordinate registration for MY attendees - Other background tasks managed included vendor and quotation sourcing, agenda planning, vendor liaising, venue recce, merchandise sourcing, presentation slides, manpower planning, workflow SOP, data generation, marketing material content, post event article write up.

• Achievement: - Best Rookie of the Year 2016. - Best Employee for June 2017. - Nurtured and developed a handful of successful business partners who achieved their goals in life through consistent coaching and mentoring. - Highest regional growth of customer base in year 2017 with 125%. - Massive self improvement in term of soft-skill and public relation skill
• Job Role:
• Coaching and Mentoring for business partners in term of: - Company Culture. - Business Building Activities. - Marketing Plan. - Company Policy. - Goal Setting and Mindset Fine-Tuning.
• Sales Target - Monitoring market growth trend through working closely with business partners. - Business strategy session with business partner to achieve their goals which could lead to regional sales target and country sales target.
• Success Stories/Event Articles Copywriting - Interviews and writing of success stories articles for company magazine.