Summary
Overview
Work History
Education
Skills
Certification
Timeline
OperationsManager
Nek Muhammad Fadlee Bin Nek Ismadi

Nek Muhammad Fadlee Bin Nek Ismadi

Operations Manager

Summary

A dynamic leader and Lean & Six Sigma Black Belt practitioner, I excelled at Zalora Malaysia Sdn Bhd by driving operational excellence and enhancing customer satisfaction. Leveraging quality management systems and fostering teamwork, I spearheaded projects that significantly improved productivity and operational efficiency. I have significant experience in warehouse/ operations management. My strategic approach to organizational development and workflow optimization consistently delivered impactful results.

Overview

12
12
years of professional experience
3
3
Certifications

Work History

Operational Excellence/Manager of Operations

Zalora Malaysia Sdn Bhd
04.2023 - Current
  • Managed projects from inception to completion, delivering results on time and within budget constraints.
  • Established performance benchmarks, monitoring progress towards these targets for ongoing operational success.
  • Evaluated new technologies or tools for potential integration into existing processes, assessing their benefits against any associated risks.
  • Collaborated with stakeholders across different departments to align objectives, streamline efforts, and enhance overall organizational effectiveness.
  • Lead quality assurance and control initiatives to maintain high service standards and compliance with ISO 9001:2015.
  • Conduct audits, risk assessments, and process evaluations to identify inefficiencies and areas for improvement.
  • Utilize Lean Six Sigma methodologies to streamline warehouse operations, reduce waste, and enhance productivity.(FI Projects)
  • Train and mentor teams on quality, compliance, and continuous improvement principles to build a culture of excellence.

Associate Manager - Quality & Customer Experience

Zalora Malaysia Sdn Bhd
05.2020 - 04.2023
  • Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
  • Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
  • Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
  • Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
  • Led cross-functional teams to enhance customer experience and quality control.
  • Understanding customer needs and requirements to develop effective quality control processes.
  • Approve the right products or reject defectives.

Operations Executive

Zalora Malaysia Sdn Bhd
10.2017 - 05.2020
  • Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
  • Efficiently and effectively identified and solved all problems that impacted direction of business.
  • Used data-driven decision-making techniques to identify areas of improvement within operations processes.
  • Implemented strategic initiatives that resulted in significant improvements in operational performance.
  • Set clear goals to monitor targets and offered real-time input on performance and motivation.
  • Oversaw projects to help goals, tasks and milestones align with organizational strategy.
  • Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.

Supervisor - Outbound

Zalora Malaysia Sdn Bhd
10.2015 - 09.2017
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
  • Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
  • Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
  • Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
  • Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
  • Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
  • Other related warehousing duties as assigned by Warehouse Manager

Supervisor - Inbound

Zalora Malaysia Sdn Bhd
01.2013 - 06.2016
  • Receive stocks sent from supplier and checking the stocks upon receiving.
    • Count the quantity and make sure its tally with the DO/PO.
    • Identify and perform quality control (QC).
    • Help to create/upload the PO into the system.
    • Packing or repacking and create label (SKU/UID).
    • Involved in inbound process (Data Entry).
    • Inbound the item which is already label into location (rack).
    • Process pre-order stocks within time range given.
    • Container management at the warehouse.
    • Prepare report for the stocks that has been inbounded to buyers.
    • Perform several tasks/request from the buyers.
    • Prepare transfer out stocks back to the suppliers (picking/packing).
    • Handling defective item or return stocks from customers.
    • Handling lost or stolen stocks.
    • Prepare report weekly based on defective and lost/stolen item.
    • Process order from the customers (cross-listing/cross docking).
    • Arrange people for daily tasks.
    • Perform briefing every month (KPI/targets/improvements).
    • Ensure the process flow move smoothly.
    • Moves inventory by scheduling materials to be moved to and from
    warehouse; coordinating inventory transfers with related departments
    • Delivers supplies and equipment to departments by receiving and transferring
    items.
    • Maintains storage area by organizing floor space; adhering to storage design
    principles; recommending improvements.

Education

BBA - Operations Management

UiTM Puncak Alam
Bandar Puncak Alam, Selangor, Malaysia
04.2001 -

Diploma - Logistics And Supply Chain Management

Politeknik Seberang Perai, Penang
Permatang Pauh, Penang, Malaysia
04.2001 -

High School Diploma -

SMK Seksyen 10 Kota Damansara
Petaling Jaya, Selangor, Malaysia
04.2001 -

Skills

Quality management systems (QMS)

Certification

Lean Six Sigma Black Belt

Timeline

Operational Excellence/Manager of Operations

Zalora Malaysia Sdn Bhd
04.2023 - Current

Internal Auditor based on ISO 19011

12-2022

Document Controller Management

10-2022

Lean Six Sigma Black Belt

03-2022

Associate Manager - Quality & Customer Experience

Zalora Malaysia Sdn Bhd
05.2020 - 04.2023

Operations Executive

Zalora Malaysia Sdn Bhd
10.2017 - 05.2020

Supervisor - Outbound

Zalora Malaysia Sdn Bhd
10.2015 - 09.2017

Supervisor - Inbound

Zalora Malaysia Sdn Bhd
01.2013 - 06.2016

BBA - Operations Management

UiTM Puncak Alam
04.2001 -

Diploma - Logistics And Supply Chain Management

Politeknik Seberang Perai, Penang
04.2001 -

High School Diploma -

SMK Seksyen 10 Kota Damansara
04.2001 -
Nek Muhammad Fadlee Bin Nek IsmadiOperations Manager