Nek Muhammad Fadlee Bin Nek Ismadi
Operations Manager
Summary
A dynamic leader and Lean & Six Sigma Black Belt practitioner, I excelled at Zalora Malaysia Sdn Bhd by driving operational excellence and enhancing customer satisfaction. Leveraging quality management systems and fostering teamwork, I spearheaded projects that significantly improved productivity and operational efficiency. I have significant experience in warehouse/ operations management. My strategic approach to organizational development and workflow optimization consistently delivered impactful results.
Overview
12
12
years of professional experience
3
3
Certifications
Work History
Operational Excellence/Manager of Operations
Zalora Malaysia Sdn Bhd
04.2023 - Current
- Managed projects from inception to completion, delivering results on time and within budget constraints.
- Established performance benchmarks, monitoring progress towards these targets for ongoing operational success.
- Evaluated new technologies or tools for potential integration into existing processes, assessing their benefits against any associated risks.
- Collaborated with stakeholders across different departments to align objectives, streamline efforts, and enhance overall organizational effectiveness.
- Lead quality assurance and control initiatives to maintain high service standards and compliance with ISO 9001:2015.
- Conduct audits, risk assessments, and process evaluations to identify inefficiencies and areas for improvement.
- Utilize Lean Six Sigma methodologies to streamline warehouse operations, reduce waste, and enhance productivity.(FI Projects)
- Train and mentor teams on quality, compliance, and continuous improvement principles to build a culture of excellence.
Associate Manager - Quality & Customer Experience
Zalora Malaysia Sdn Bhd
05.2020 - 04.2023
- Initiated process improvements based on thorough analysis of internal operations data resulting in enhanced productivity levels.
- Managed cross-functional projects, ensuring timely completion and alignment with company objectives.
- Led team meetings regularly to discuss progress updates, identify challenges or roadblocks, and provide guidance towards successful project completion.
- Collaborated closely with senior management on strategic planning efforts, aligning departmental goals with overarching company objectives.
- Led cross-functional teams to enhance customer experience and quality control.
- Understanding customer needs and requirements to develop effective quality control processes.
- Approve the right products or reject defectives.
Operations Executive
Zalora Malaysia Sdn Bhd
10.2017 - 05.2020
- Oversaw daily operations activities, ensuring smooth functioning across all departments while maintaining high-quality standards.
- Efficiently and effectively identified and solved all problems that impacted direction of business.
- Used data-driven decision-making techniques to identify areas of improvement within operations processes.
- Implemented strategic initiatives that resulted in significant improvements in operational performance.
- Set clear goals to monitor targets and offered real-time input on performance and motivation.
- Oversaw projects to help goals, tasks and milestones align with organizational strategy.
- Coordinated seamless communication between departments, resulting in enhanced collaboration efforts across the organization.
Supervisor - Outbound
Zalora Malaysia Sdn Bhd
10.2015 - 09.2017
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Increased team productivity by implementing efficient workflows and setting clear expectations for staff members.
- Enhanced communication within the team by holding regular meetings and encouraging open dialogue among all members.
- Mentored junior staff members in their career development, sharing knowledge from years of experience in the field.
- Conducted performance evaluations for staff members, identifying areas of improvement and guiding professional development plans.
- Other related warehousing duties as assigned by Warehouse Manager
Supervisor - Inbound
Zalora Malaysia Sdn Bhd
01.2013 - 06.2016
- Receive stocks sent from supplier and checking the stocks upon receiving.
• Count the quantity and make sure its tally with the DO/PO.
• Identify and perform quality control (QC).
• Help to create/upload the PO into the system.
• Packing or repacking and create label (SKU/UID).
• Involved in inbound process (Data Entry).
• Inbound the item which is already label into location (rack).
• Process pre-order stocks within time range given.
• Container management at the warehouse.
• Prepare report for the stocks that has been inbounded to buyers.
• Perform several tasks/request from the buyers.
• Prepare transfer out stocks back to the suppliers (picking/packing).
• Handling defective item or return stocks from customers.
• Handling lost or stolen stocks.
• Prepare report weekly based on defective and lost/stolen item.
• Process order from the customers (cross-listing/cross docking).
• Arrange people for daily tasks.
• Perform briefing every month (KPI/targets/improvements).
• Ensure the process flow move smoothly.
• Moves inventory by scheduling materials to be moved to and from
warehouse; coordinating inventory transfers with related departments
• Delivers supplies and equipment to departments by receiving and transferring
items.
• Maintains storage area by organizing floor space; adhering to storage design
principles; recommending improvements.
Education
BBA - Operations Management
UiTM Puncak Alam
Bandar Puncak Alam, Selangor, Malaysia 04.2001 -
Diploma - Logistics And Supply Chain Management
Politeknik Seberang Perai, Penang
Permatang Pauh, Penang, Malaysia 04.2001 -
High School Diploma -
SMK Seksyen 10 Kota Damansara
Petaling Jaya, Selangor, Malaysia 04.2001 -
Skills
Quality management systems (QMS)
Customer satisfaction
Organizational development
Workflow optimization
Cost reduction strategies
Operational cost control
Value stream mapping
Operations management
Teamwork and collaboration
Lean & Six Sigma Methodologist (Black Belt Certified)
Certified Internal Auditor for ISO QMS 9001
Internal Auditor for 5S & Gemba Activitities
Certification
Lean Six Sigma Black Belt
Timeline
Operational Excellence/Manager of Operations
Zalora Malaysia Sdn Bhd
04.2023 - Current
Internal Auditor based on ISO 19011
12-2022
Document Controller Management
10-2022
Lean Six Sigma Black Belt
03-2022
Associate Manager - Quality & Customer Experience
Zalora Malaysia Sdn Bhd
05.2020 - 04.2023
Operations Executive
Zalora Malaysia Sdn Bhd
10.2017 - 05.2020
Supervisor - Outbound
Zalora Malaysia Sdn Bhd
10.2015 - 09.2017
Supervisor - Inbound
Zalora Malaysia Sdn Bhd
01.2013 - 06.2016
BBA - Operations Management
UiTM Puncak Alam
04.2001 -
Diploma - Logistics And Supply Chain Management
Politeknik Seberang Perai, Penang
04.2001 -
High School Diploma -
SMK Seksyen 10 Kota Damansara
04.2001 -