Neil Thong Ni Ya
Summary
Experienced with coordinating customer service operations efficiently, ensuring smooth and effective communication between departments and clients. Utilizes problem-solving skills to address and resolve customer concerns promptly. Track record of implementing process improvements that enhance customer satisfaction and team performance.
Overview
8
8
years of professional experience
6
6
years of post-secondary education
2
2
Languages
Work History
Customer Service Coordinator
Kintetsu World Express
03.2023 - 02.2025
- Prepare and process Air Export booking request.
- Arrange for collection of cargo at customers’ premise.
- Provide booking confirmation and flight details to customers.
- Coordinated with other departments to ensure the work processes run smoothly.
- Correspond with overseas offices on shipment status and inquiries.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Video Editor
Alva Productions
02.2020 - 04.2020
- Organized and worked with raw footage from multiple cameras and sources.
- Delivered edits on time for reviews and final delivery.
- Increased viewer engagement through skillful use of pacing, rhythm, and transitions in video edits.
Service Crew
22 Korea Fried Chicken Factory
09.2016 - 10.2016
- Enhanced customer satisfaction by providing efficient and friendly service.
- Collaborated with team members to meet high standards of service during peak hours.
- Handled cash transactions responsibly, ensuring accurate accounting for daily sales.
- Supported management with inventory tasks, helping maintain appropriate stock levels for efficient operations.
Education
Diploma - Drama & Visuals
New Era University College
01.2020 - 01.2022
Sijil Pelajaran Malaysia (SPM) -
SMK Tunku Abdul Rahman Putra
01.2013 - 01.2017
Skills
- Proficient in Microsoft Word and Excel
- Timely Task Management
- Eager Learner
- Proficient in English and Chinese Communication
Personal Information
- Date of Birth: 06/25/00
- Gender: Female
- Nationality: Malaysian
Timeline
Customer Service Coordinator
Kintetsu World Express
03.2023 - 02.2025
Video Editor
Alva Productions
02.2020 - 04.2020
Diploma - Drama & Visuals
New Era University College
01.2020 - 01.2022
Service Crew
22 Korea Fried Chicken Factory
09.2016 - 10.2016
Sijil Pelajaran Malaysia (SPM) -
SMK Tunku Abdul Rahman Putra
01.2013 - 01.2017
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