Neamatullah Shahrani
An Entrepreneur And E-Commerce Specialist That Have Successfully Established And Scaled An E-commerce Business. Also, A Business Manager Who Has Strong Foundation Of Business Principles, Also Aim To Be An Advocate And Mentor For Refugees Who Faced Difficulties.
Kuala Lumpur
Summary
E-commerce professional with strong background in online sales, marketing, and customer service. Known for driving product visibility and enhancing customer experiences through innovative strategies. Reliable team player with focus on results and adaptability to changing market demands. Proficient in inventory management and digital marketing tools.
Overview
4
4
years of professional experience
14
14
years of post-secondary education
Work History
Online Seller
Shopee, Lazada, TikTok Shop
03.2021 - Current
- Built strong relationships with suppliers, negotiating favorable pricing terms that increased profit margins without sacrificing quality.
- Utilized social media platforms for marketing purposes, showcasing new products and engaging with potential customers to drive interest in the online store.
- Managed product returns and exchanges to maintain customer satisfactions and minimize losses.
- Analyzed customer trends and provided insights to improve customer experience.
- Resolve customer disputes courteously to enhance customer satisfaction.
Online Sales Manager(Intern)
Hadid Sdn. Bhd.
07.2022 - 09.2022
- Managed online metrics and made recommendations for continued improvement and optimization.
- Analyzed online sales data and developed action plans to improve margin, revenue and processes.
- Generated monthly sales reports and shared insights and recommendations to drive sales.
- Drove strategy for online platform, order management and fulfillment process to meet company objectives.
- Improved online sales conversion rates by 92% while fostering amazing customer experiences.
Education
Bachelor of Business Administration (HONS) - Business Administration
Albukhary International University
Alor Star, Kedah, Malaysia 11.2019 - 11.2022
IELTS - International English Language Testing System
British Council Penang
George Town, Pulau Pinang, Malaysia 05.2019 - 10.2019
High School -
Zokur Olqan
Pallage , Shahristan, Daykundi Afghanistan 02.2005 - 10.2015
Skills
E-commerce Management
Product specialist
Supply Chain and Inventory Management
Data Analysis and Performance Tracking
Social media marketing
Customer engagement
English Level
Very good
Timeline
Online Sales Manager(Intern)
Hadid Sdn. Bhd.
07.2022 - 09.2022
Online Seller
Shopee, Lazada, TikTok Shop
03.2021 - Current
Bachelor of Business Administration (HONS) - Business Administration
Albukhary International University
11.2019 - 11.2022
IELTS - International English Language Testing System
British Council Penang
05.2019 - 10.2019
High School -
Zokur Olqan
02.2005 - 10.2015
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