NAZZATUL IZWANNA MOHAMMAD SHARAN
PUNCAK ALAM
Summary
Experienced in a customer service software. A teamwork team player, wishing to continue my career ensuring customer satisfaction as well as pursue new experiences and personal growth. To seek and maintain full-time position that offers professional challenges utilizing interpersonal skills, excellent time management and problem-solving skills.
Overview
8
8
years of professional experience
Work History
ADMIN OFFICER
SPACEDX SDN BHD
01.2023 - Current
- Regular outbound packing list with on time completion.
- Maintained proper documentation for all inbound/outbound shipments adhering to regulatory requirements.
- Preparing for regular stock count and has been conducted by warehouse team.
Customer Services
J&T EXPRESS SDN BHD
10.2020 - 09.2022
- Handling customer complaints in Customer Relationship Management (CRM) and
through media platform as well as responding to customer inquiries. - Processing and check customer inquiries/ requests include in route problems, lost or
pending parcels and etc. - Daily gateway report.
Managing the problematic and AWBless item( parcel without tracking number) during operation to ensure the smooth
handling of the operation.
•Verifying the pending parcels from arrival and departure report to reduce and solve
the pending parcels.
• Assist in CCTV checking regarding lost parcel/damaged/pending parcel. - Ensured timely follow-up on pending cases, reducing the number of unresolved issues significantly over time.
Customer Assistant
Watsons Sdn Bhd
09.2019 - 04.2020
- To ensure that a professional standard of customer care is maintained in order to promote Company products so that Sales Targets are achieved
- Provide professional service to customers
- Coordinates sufficient stock levels
- Ensure of correct selling techniques to do sales
- Maintains procedures and methods according to Operations Standards
- Undertakes other tasks as required by superiors
- Cashier Functions.
Research Assistant
Faculty Of Art And Design, Universiti Teknologi Mara Shah Alam
07.2017 - 06.2018
- Job Description: A research on the project titled 'Identification Of Multicultural Inspiration On Printmaking Artwork In Malaysia After The National Culture Congress 1971' led by the leader of project
- Participated in regular meetings with fellow researchers to discuss project updates, challenges faced, and lessons learned during ongoing activities.
- Gathered, arranged, and corrected research data to create representative graphs and charts highlighting results for presentations.
Cashier
99 Speedmart
10.2016 - 03.2017
- Maintaining the teamwork with the other staff in arranging and restocking items including opening and closing.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with accuracy levels.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
Education
Bachelor of Arts - Fine Arts
Faculty of Art And Design, Universiti Teknologi Mara Shah Alam
Shah Alam, Selangor, Malaysia04.2017
Skills
- Customer Relationship Management (CRM)
- Work Coordination
- Customer Service
- Problem-solving abilities
- Customer Relations
- Shipping and Logistics ( Courier )
- Clerical Support
Personal Information
- Title: Ms
- Date of Birth: 05/26/93
- Nationality: MALAYSIAN
Publications
- Malaysias Chinese Opera Characters Visualized into Creative Visual Artwork, https://doi.org/10.1166/asl.2017.10171
- Printmaking Artworks in Malaysia That Impacted After the National Cultural Congress in 1971, https://doi.org/10.1166/asl.2018.12400
References
- Seow Zhu Bin, Manager at SpaceDX SDN BHD, 016-324 7174.
- Nor Aziefah Eliana Bt Mat Lazim, Human Resources at J&T Express Sdn Bhd, 017-9342896, HR
- Ong Chee Yoong, Supervisor at J&T Express Sdn Bhd, 016-6220638, Supervisor for CS/QC team
Timeline
ADMIN OFFICER
SPACEDX SDN BHD
01.2023 - Current
Customer Services
J&T EXPRESS SDN BHD
10.2020 - 09.2022
Customer Assistant
Watsons Sdn Bhd
09.2019 - 04.2020
Research Assistant
Faculty Of Art And Design, Universiti Teknologi Mara Shah Alam
07.2017 - 06.2018
Cashier
99 Speedmart
10.2016 - 03.2017
Bachelor of Arts - Fine Arts
Faculty of Art And Design, Universiti Teknologi Mara Shah Alam
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