Naz Shariza Binti Abdul Rashid

• Negotiated with shipping lines to define and secure competitive freight rates.
• Handled pricing inquiries from global network partners and direct customers.
• Collaborated with National and Regional Trade Managers to develop competitive pricing strategies and solutions for the sales team.
• Supported the development and management of ocean freight products, contributing to service enhancement and market competitiveness.
• Managed relationships with key stakeholders by establishing standardized tariffs, providing administrative support, and offering pricing guidance.
• Executed ad hoc tasks as needed to support business operations and strategic initiatives.

• Boosted sales performance by providing efficient administrative support to the sales team.
• Improved sales team productivity, coordinating schedules and appointments for potential clients.
• Ensured timely deliveries to clients'' satisfaction while maintaining clear communication channels between internal departments.
• Assisted in achieving sales targets, monitoring progress against goals, and identifying areas for improvement.
• Enhanced customer retention rates, implementing follow-up strategies after-sales transactions were completed.
• Supported marketing efforts by coordinating promotional materials distribution to prospects and existing customers alike.
• Developed strong client relationships through prompt communication and excellent service quality.
• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Built relationships with customers and community to establish long-term business growth.
• Resolved problems with high-profile customers to maintain relationships and increase return customer base.
• Prepare quotation to customers
• Liaise with carriers & co-loaders for checking the rate and space

Indoor Sales Executive
Freight Forwarding / Logistics Industry

• Handled customer inquiries and provided competitive quotations for Sea & Air freight (FCL, LCL, Road shipments).
• Coordinated with carriers, co-loaders, and both origin and destination offices to obtain freight rates.
• Issued timely and accurate quotes to customers and proactively followed up to secure bookings.
• Assisted in customer service functions, ensuring smooth communication and resolution of issues.
• Managed bookings with carriers and co-loaders, confirming space and schedules.
• Monitored and tracked shipments in coordination with origin/destination offices.
• Regularly updated customers on shipment status to ensure transparency and trust.
• Liaised with the operations team upon shipment confirmation to ensure close monitoring and customer satisfaction.
• Acted as Salesforce superuser: managed system inputs, supported team training, and optimized CRM use for sales tracking and reporting.

• Received and updated bookings in coordination with customers and internal teams.
• Maintained and shared booking forecasts with Principals and Headquarters for space planning.
• Coordinated space availability, requested free time (DEM/DET), and monitored vessel/container status with Principals and the Logistics Team.
• Prepared and updated the Monthly Sailing Schedule and Monthly Lifting Report to ensure accurate tracking and planning.
• Followed up on Shipping Instructions (SI) and Bill of Lading (BL) confirmations with relevant stakeholders.
• Managed telex release notices and handled Switch BL processes efficiently.
• Supported telemarketing efforts to promote services and maintain customer engagement.

• Received and updated bookings in coordination with customers and internal teams.
• Maintained and shared booking forecasts with Principals and Headquarters for space planning.
• Coordinated space availability, requested free time (DEM/DET), and monitored vessel/container status with Principals and the Logistics Team.
• Prepared and updated the Monthly Sailing Schedule and Monthly Lifting Report to ensure accurate tracking and planning.
• Followed up on Shipping Instructions (SI) and Bill of Lading (BL) confirmations with relevant stakeholders.
• Managed telex release notices and handled Switch BL processes efficiently.
• Supported telemarketing efforts to promote services and maintain customer engagement.

• Prepared and maintained Accounts Payable and Accounts Receivable reports to support accurate financial tracking.
• Generated Principal Reports and ensured timely and accurate financial submissions.
• Handled monthly journal entries and managed fixed assets records in compliance with accounting standards.
• Issued Credit Notes (CN) and Debit Notes (DN) to principals as required.
• Processed monthly commission and expense reports, including comparison analysis for commission and expense performance.
• Followed up on outstanding payments, managed debtor communications, and ensured timely collections.
• Performed a range of administrative and clerical tasks including word processing, data entry, document faxing, and copying to support daily office operations.

• Prepared Accounts Payable and Accounts Receivable reports to support financial transparency and accuracy.
• Generated Principal Reports and handled monthly reconciliations for bank and principal accounts.
• Managed and updated petty cash records, ensuring proper tracking and accountability.
• Maintained and updated the cash book, recording daily receipts and payments.
• Posted monthly journal entries and managed fixed asset records in line with accounting policies.
• Issued Credit Notes (CN) and Debit Notes (DN) to principals in a timely and accurate manner.
• Processed and analyzed monthly commission and expense reports, including comparative performance reviews.
• Performed general administrative and clerical duties such as data entry, document processing, faxing, and copying to support office operations.

• Improved billing accuracy by diligently reviewing invoices and reconciling discrepancies.
• Executed billing tasks and recorded information in company databases.
• Managed invoicing and payment processing operations.
• Generated daily, weekly and monthly reports for billing department.